AMARANTE LONDON Opiniões 

Excellent service and great communication

great service , arrived when it said it would and looked exactly like the pictures on line . Will definitely use them again .

Excellent product, my wife loved the roses. Delivered on the day selected without any issues. Thank you so much

Excellent service, partner was thrilled with them. I’m very pleased

I was struggling with having my order delivered as there was an issue with my postcode. I used the chat function and I was able to talk through my order and a link was sent for payment, which was super helpful. The order was delivered on the day I requested (Valentine’s Day) and my wife absolutely loved them. 100% recommend and will use again.

They are just simply the best. I will keep using them till death do us part.

ordered for a specific date and the flowers did not arrive on said specific date. We requested a refund under consumer act 2015. They told us to take a hike. Not the customer service you would expect for >£150 flowers

Shameful company who don’t value their customers one bit and only care about their money.

Arrived late and damaged. Told me they couldn't do anything about it and offered no remediation. A violation of consumer laws. I will be taking this further.

Exceptional poor service provided once again spoke with someone called Natasha and Lucy on the phone and ensured my delivery would be delivered on the 18th February. No sign of delivery unable to track and I placed this order on the 13th February in advance to ensure it would get delivered on time. The company do not answer their phones and do not reply to emails.

I ordered flowers for Valentine’s Day guaranteed delivery. They did not arrive until 7pm on the 15th. I contacted customer support regarding this and was told to take it up with Royal Mail myself as they had fulfilled their obligations! The gaslighting was unbelievable. I know my consumer rights and will be filing a chargeback

My boyfriend ordered the infinite flower for me for Valentine’s Day, unfortunately, the flowers didn’t arrive on time. it arrived on the 15th after 6.30pm. The packaging was poor less than 50% of flowers came in a good condition, all others are squeezed badly by the delivery box. Very bad customer service, we emailed them, and they ask us to contact Royal Mail for a refund. Awful experience!

Ordered for my friend’s birthday. She loved it! Great service lovely ladies.

Absolutely awful. I’ve used this company quite a few times and had issues with the customer service. One order for Valentines Day previously was delivered about 2pm the following day, ie very late. No one replied to my email or calls and I was ignored.

This year the customer service was still awful but at least they replied to an email.

There are now competitors for this product which is equally good but customer service is out of this world. Dont bother with Amarante- if there are any issues don’t expect anything to be resolved

Beautiful flowers and amazing experience! My mum absolutely loved her birthday present:) Highly recommend xx

Flowers arrived in beautiful condition and in one piece despite being an international shipment. Despite a slight delay by FedEx, they still arrived in one piece and were very much appreciated.

I ordered some infinity roses in November 2023 to compliment a Christmas present to wife in 2023.

Prior to sale I contacted Amarante London on instagram and they were great. They soon changed after i received the item and there were issues.

I contacted the instagram team who messed me about stating the item though it was damaged (2 roses) there were no issues. In addition I contacted their WhatsApp team who took forever to come back to me, but when I did get a response I was told, i’d need to send the item back when it was convenient however trying to organise a courier via Amarante was a headache in itself.

Upon sending multiple messages either someone on their end couldn’t read, or they genuinely purposely wound me up by asked me to repeat the issue multiple times and what had been agreed by them.

The only way I actually sorted the issue out was to escalate through PayPal then poof the WhatsApp group was live and th following day I got a replacement.

In addition I received an email a few weeks later to give feedback, that of course was on par with this review and it stated someone would contact me, it’s now 26/01/2024 and not one person has.