AmaWaterways Opiniões 

106
•
TrustScore: 1.5 em 5

1,7

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Since AMA is no longer family owned but corporate they are using lies and schemes to trick people into booking future cruises. The water levels interrupted our cruise itinerary during our Eastern Eu... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

On a Danube cruise. Severe disruptions handled badly and rudely by Cruise manger. Balcony cabin being repeatedly plunged into darkness by other ships mooring alongside for very long periods. No water... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutely TERRIBLE agent AMA Waterways assigned to me, she was VERY UNRESPONSIVE and not helpful at all. I put my deposit down and had a few questions for my agent and she was not available. I was VE... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I am sailing on the Amabella. Before sailing I checked the age limit for children. The stated age for Europe was no children under the age of 4 years old and not recommended for children 4 to 7. To my... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de viagens

Escrito pela empresa

With nearly 20 years of experience on the world’s rivers, our family-owned and operated company has remained focused on what we do best: providing our guests with innovative and unforgettable travel experiences. Our visionary leaders were the pioneers of modern luxury river cruising and have received numerous prestigious awards and accolades. However, we are most fulfilled by the positive feedback we receive from our guests, whom we have always considered a part of our family. Join us, stay awhile and discover Europe, Asia, Africa, or Colombia with us – one river at a time.


Informações de contacto

1,7

Muito mau

TrustScore: 1.5 em 5

106 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,7

Todas as opiniões

(106)

17 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Incident with server named Katrina.

In a crowded open seating environment Katrina blocked us from seating on a table she was reserving for some other guests, consequently she ruined our dinner and possibly the trip. Overall me and my wife were very please with everything else during the trip.

22 de junho de 2016
Opinião espontânea
logótipo da AmaWaterways

Resposta da AmaWaterways

Hi Donald, I have sent your feedback to our Customer Relations team, who will be in touch with you.

Classificada 5 em 5 estrelas

Just an extraordinary trip

Is very difficult to find anything to complain about
Food excellent, excursions interesting and well thought out, local guides on this one very good, excellent housekeeping sll over the ship, personalized attention, nicely efficient cabins (excellent use made of all space within cabin), latte machine on board forward and aft made my day 😀, bikes a huge plus on board,

20 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

It can be done in a wheelchair

Our needs were special - both of us use walkers or wheelchairs. Ama accommodated us well and lots of special attention. The tulip garden in Amsterdam was beautiful and we did that with one of us pushing the other in a wheelchair. Ama arranged taxis in places where walking was planned.

The Amacerto was a lovely ship; the service was beyond compare and our cabin with a patio was exquisite.

18 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Best cruise ever.

I have traveled all over the world on cruise lines but I had never heard of a river cruise. I loved it. It was with out a doubt the best cruise I have ever been on. The smaller ship allowed so many more people to meet each other and I have maintained several friendships from people I met on the ship. I left the cruise with such a feeling of exhilaration I hadn't ever had on any other trip. Everyone should experience this wonderful adventure.

18 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Hard to Imagine how to Improve

This was our second trip with AMA Waterways. Our first trip was the Danube Christmas cruise and it was excellent, from the food to the staff to the tours provided at each stop. Because of the excellent experience we decided to do a second cruise with AMA and chose the Rhine cruise. It was nearly as flawless as the Danube cruise.

18 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

A wonderful trip.

We loved the trip. The staff, the room, and the food were all excellent. Gabriella, who served most of our meals, was a delight. She was always cheerful and attentive to our needs. Awan, also a server in the dining room, was excellent and kept us laughing with his great sense of humor. Diana , who was the housekeeper for our room, did a marvelous job. Christian at Reception was very helpful. We wish that the pre-tour talks had given a bit more detail about the places we were going to tour the next day. A couple of the guides were somewhat rude at times, but most were informative and friendly. Hans, our Dutch guide, was especially good. The wine tour in Rudesheim with a 5th-generation member of a wine-producing family, also named Hans, was our favorite tour. The tour of Strasbourg was less satisfactory - we spent most of the day driving through the streets in a bus and only a few minutes actually walking in the town. All in all, we were quite satisfied and hope to do another trip with AMA sometime.

17 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

great trip

The food & service were perfect.
I would only make some changes on the itinerary we were on.

17 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Bucket List Experience!

AmaWaterways exceeded our expectations in every possible way! Their attention to detail is unsurpassed. Jelena, our Cruise Mgr, was there for us at all hours and very knowledgeable. Christian, our Hotel Mgr, was there to do anything that needed to be done...and with a smile. Every staff member was personable and absolutely ready to serve your every need, including hand polishing the stair steps. The dining room staff members were so entertaining that you looked forward to every meal. And speaking of meals, the food was absolutely delicious. Loved the 24 hour coffee bar! The tour organization was outstanding, thanks to Jelena. It was definitely a bucket list trip. Don't hesitate booking with AmaWaterways.

17 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

What a terrific cruise!

15 days from Amsterdam to Budapest. Sailed on the AMASerana, a new ship in AMA's fleet. Launched in 2015 the ship is in pristine shape and well maintained. The suite we had with a king size bed was spacious and very comfortable. The room included large sliding doors by the bed opening up to the river and a separate large balcony. Both provided excellent opportunities for comfortably viewing the river during the cruise. Dining opportunities consisted of breakfast (buffet style), lunch and dinner (both served). The food was attractive/appealing in its presentation and uniformly excellent. The portion size was perfect. The wait staff were attentive without hovering. The overall service was excellent. During the days there were a diverse selection of tour/excursion opportunities: always walking and biking tours, and sometimes local tasting or music events. Each walking tour was organized into three self selected groups (active, regular and gentle walkers) to accommodate a range of physical abilities. Every afternoon there was a pianist in the lounge and several times performers were brought on board for entertainment after dinner. The ship's crew and staff were phenomenal. Always friendly and helpful. Great customer service. Overall a wonderful experience.

17 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful

I really enjoyed my cruise. It was amazing, relaxing and educational.

17 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome vacation

It was our first river cruise but not our last !
We had a great time ! From the time we walked through security in the Zurich Airport until we returned to airport in Netherlands to board our plane home they had your back ! Very impressed and would definitely go AMA again.

17 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Trust Me

This was our first river cruise but certainly not our last. AMA did a great job from the time we boarded until we said goodbye. Our trip started and finished in Amsterdam. From someone who is afraid of sailing, does not enjoy being on the water, and hated our first and only ocean cruise, I can say without reservation that we are going again - just booked with AMA for another river cruise in January 2017 - Vietnam.

17 de junho de 2016
Opinião espontânea
Classificada 4 em 5 estrelas

Excellent service but so-so food.

Everything about the ship was clean and tidy. Our cabin (Class BA) was comfortable and roomy enough for two. The balcony is a bit cramped but two can sit out there if they are cozy. Ship staff was courteous and attentive to our needs.

Food tries to be upper class but only gets to OK most nights. Some terrible fails for entrees and things where it seemed the chef never tasted what was coming out of the kitchen. You could see all the uneaten food sitting on the cleanup trays. A disappointment was that there was not more local/regional dishes available as we traveled through the pork capital of the world (germany). Breakfast was decent as was lunch but the hot tip for some variety is to dine for lunch in the cities as much as possible even though that costs some Euros.

Evening entertainment most nights was good as was the optional concert in VIenna.

This trip is really only a survey of many towns along the Rhine-Main-Danube waterway with a walking tour in each. Come back for a land-based vacation if you want to spend real time in any of the places you visit.

The walking tours are too fast paced for any serious photography. If you want to take a lot of photos go on the slower-paced gentle walking tours instead.

Overall, a good first introduction to a lot of scenery in very comfortable travel environment.

17 de junho de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

A wonderful trip

Everything so well organised. Comfortable cabins, excellent excursions, friendly and helpful staff, good food and wines and well thought out evening entertainment.

17 de junho de 2016
Opinião espontânea

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