Since AMA is no longer family owned but corporate they are using lies and schemes to trick people into booking future cruises. The water levels interrupted our cruise itinerary during our Eastern Eu... Ver mais
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Since AMA is no longer family owned but corporate they are using lies and schemes to trick people into booking future cruises. The water levels interrupted our cruise itinerary during our Eastern Eu... Ver mais
A empresa respondeu
On a Danube cruise. Severe disruptions handled badly and rudely by Cruise manger. Balcony cabin being repeatedly plunged into darkness by other ships mooring alongside for very long periods. No water... Ver mais
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Absolutely TERRIBLE agent AMA Waterways assigned to me, she was VERY UNRESPONSIVE and not helpful at all. I put my deposit down and had a few questions for my agent and she was not available. I was VE... Ver mais
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I am sailing on the Amabella. Before sailing I checked the age limit for children. The stated age for Europe was no children under the age of 4 years old and not recommended for children 4 to 7. To my... Ver mais
A empresa respondeu
With nearly 20 years of experience on the world’s rivers, our family-owned and operated company has remained focused on what we do best: providing our guests with innovative and unforgettable travel experiences. Our visionary leaders were the pioneers of modern luxury river cruising and have received numerous prestigious awards and accolades. However, we are most fulfilled by the positive feedback we receive from our guests, whom we have always considered a part of our family. Join us, stay awhile and discover Europe, Asia, Africa, or Colombia with us – one river at a time.
4500 Park Granada, 91302, Calabasas, Estados Unidos da América
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My wife and I prefer small ship sailing over the big ships. You can sit in your room, at a meal or on the deck and still enjoy the cruise and view the city or countryside as you go. For the most part, you only see the land on a big ship when you come to port, and someone has their hand out to show you what else their is. The rivers are used as their main avenue for transport of everything [people, ore, coal, gases etc.]. People live on the river and the ports are downtown so the main sites are handy [churches, pubs whatever]. No rocking to the boat so sea sickness is not an issue. Go ahead and enjoy, you only pass this way once [I think].
I was disappointed in my river cruise experience. I was expecting a more personal interaction than the large cruise ships but found quite the opposite to be true. Simple requests were met with responses such as, 'I don't think I can do that' , 'you want that' (followed by a turned up nose), or by simply not doing anything. I found Rolf to be very dismissive with guests (not just with me, but also with fellow passengers) and his sales pitch on the last night did not need to include bashing your competitors. Left a sour taste with me. Hopefully that is not company policy.

Resposta da AmaWaterways
The crew, my cabin, the food, the on shore guides.....everything about the Rhine River Cruise was Five Star!
We felt the experience was outstanding. Unfortunately we both came down with a virus for several days the second week. The crew was friendly, helpful and efficient.. The tour director did an outstanding job. We were very 9mpressed with the itinerary. Also we liked the atmosphere where the crew and passengers almost seemed like a family, unlike the cold feeling one gets on a large cruise ship. River boat is the way to go.
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