Amazon Opiniões 

42
TrustScore: 4.5 em 5

4,3

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Classificada 2 em 5 estrelas

I had new windows fitted in April 2021 under what was pushed by the salesman as a 10 year guarantee. Recently one window would not open, I contacted Amazon Windows to a arrange a repair, Oh, gu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We first used Amazon Windows 30 years ago, then again 8 years ago and have just moved house and without question used them to fit replacement windows, doors and refit a conservatory with new windows a... Ver mais

Classificada 5 em 5 estrelas

We wanted a new front door fitted, from the first visit and measuring, to confirmation of order which we changed at last minute due to change of heart on glazing, to the professional fitting was exc... Ver mais

Classificada 5 em 5 estrelas

From start to finish the project was managed brilliantly. From the initial design visit through to completion. The standard of work was very high. The weather was against them but the fitting team wor... Ver mais

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Informação fornecida por diversas fontes externas

We are the largest local home improvement company serving Hampshire, Surrey and the surrounding areas and have been trading since 1989. We pride ourselves on providing quality craftsmanship along with competitive prices. We provide a range of produc...


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4,3

Excelente

TrustScore: 4.5 em 5

42 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(42)

10 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

New windows fitted in April 2021…

I had new windows fitted in April 2021 under what was pushed by the salesman as a 10 year guarantee.
Recently one window would not open, I contacted Amazon Windows to a arrange a repair, Oh, guess what I am in the second phase of my guarantee period, namely after 5 years I have to pay a call out charge.
Strangely this was not mentioned by the salesman.
This is a classic “small print” wheeze.
Well done Amazon, I thought you were a reputable company but obviously not.

Your classic “holier than thou”response is meaningless I have been caught out by your trading methods.
A window that fails to open after 5 years and 3 months is a faulty product and should be replaced free of charge regardless of your fancy paperwork.

15 de julho de 2026
Opinião espontânea
logótipo da Amazon

Resposta da Amazon

We are sorry to hear this from this customer, we are extremely transparent with our guarantee, to the degree of it being clear on the T&C the customer receives and signs for. We do not attempt any small print deflection, we have built a reputable business over the past 38 years and continue to serve the local area well.

Classificada 5 em 5 estrelas

Fabulous new front door fitted

We wanted a new front door fitted, from the first visit and measuring, to confirmation of order which we changed at last minute due to change of heart on glazing, to the professional fitting was excellent throughout.
Fitting was clean, quick and all done to a perfect fit, looks great, no draughts, could not ask for more.
Highly recommended.

4 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Just wanted to say thank you to Alec & Tyler

Just wanted to say thank you to the guys that fit my windows ( Alec & Tyler ⭐️⭐️⭐️⭐️⭐️ )

They were very respectful in my flat due to me having a dog and kept doors close.
I was impressed by the way they work and tidy up good, after themselves..

Felt bad for them as I didn't have any scaffolding, I'm in a 1st floor but they battled on with out it..!!

Well happy with my new windows..!!

I would of gave them 5 star But I phone Amazon on the morning of installation date to inquire about not having scaffolding, as all other flats in my block had it before installing but was rudle spoken to by man at there office. I fell awful for the guys and myself. I didn't need to be spoken to like that, as I was only looking out for there health and safety

12 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend this company

Highly recommend this company, the install was top class, hardworking knowledgeable team who really did a magnificent job replacing our windows and front door. The finish is superb and all the workmen that came out were an absolute pleasure.the quality of work is exceptional Highly recommend

27 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

conservatory roof replacement

From start to finish the project was managed brilliantly. From the initial design visit through to completion. The standard of work was very high. The weather was against them but the fitting team worked so hard getting the project completed. Neat and tidy, professional and hard working. This with great follow up from the project managers made the whole process so easy and stress free and to finish we have a great space we can now use all year round.

10 de dezembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Constant issues!

We have had consistent issues with our conservatory and patio doors since getting them installed about 3 years ago. Thankfully on warranty so we are not being charged, but have had them out multiple times to address issues caused by both flimsy parts and a poor installation that has caused constant issues with the patio doors. Also at the time of install, there customer service was shocking

15 de janeiro de 2026
Opinião espontânea
logótipo da Amazon

Resposta da Amazon

We are surprised by this review, installed products in May 2021, first heard of an issue in September 2024 for external gutter leak, our engineer confirmed that ladders could have miss lodged the clips. Next visit was within 2 days of the customer calling in October 2025 for an adjustment on the Patio Door and broken handle, both issues dealt with immediately. Recent call January 2026, again dealt with within 2 days was the Door needed adjustment again. Our engineer has suggested to the customer that the sliding door be closed in a more slower action and not slammed. This will help with the longevity of the product.

Classificada 5 em 5 estrelas

First Rate Quality and Customer Service

We first used Amazon Windows 30 years ago, then again 8 years ago and have just moved house and without question used them to fit replacement windows, doors and refit a conservatory with new windows and solid roof. Once again our expectations have been exceeded, they have done a fantastic job with minimal disruption. We would totally recommend them. Mark & Sara, Fleet, Hants

11 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very very pleased with Amazon Windows…

Very very pleased with Amazon Windows Fleet. They installed a beautiful tiled roof on our existing conservatory. It’s brilliant, also seeing the amount of quality insulation that went up we were amazed. They made the pitch of the roof higher which really enhanced the look. The plastering and down lights look really good. I can honestly say we’re thrilled with the finished product. The guys that came to do the different stages were wonderful, true craftsmen.
Thank you Amazon Windows Fleet. Highly recommend.
Also each time I phoned the office, the staff were so friendly and helpful.

29 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

We love our new space!

We love our new space!
The whole process with Amazon Windows has been great from start to finish. We were given lots of guidance when planning what we wanted. The whole team who worked on the project were friendly, hardworking and made sure everything was taken care of. We didnt have an easy build with problems with the foundations but the team worked out a plan and cracked on. We cannot thank all of the team enough for their help with this project and we are in love with our new space. I would highly recommend this company and will look to use them again for other works.

7 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Experience!

We recently had a ‘warmer roof’ system installed on our conservatory by Amazon Windows and the experience was faultless from start to finish. Every trade professional involved was friendly, hardworking, and clearly took pride in their work. The coordination was seamless and the finish was exceptional.
Not only was the price incredibly reasonable, but the end result has completely transformed a previously unusable space into a warm, welcoming area that’s now comfortable in all seasons. It’s rare to find a company that delivers such outstanding service at such great value. Truly a top-notch job — highly recommended!

22 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic experience with Amazon

Fantastic experience with Amazon. Salesman very helpful and delivered a good price for a brilliant service. Fitters were friendly and efficient. Really happy with a timely service and good finished French doors and window.

11 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Amazon Windows/Amex Windows

Amazon Windows/Amex Windows. Left with damaged walls and wrong sized imperfect windows, yet still being bullied one year later with constant threats. The 2nd job stated on their survey and evidence to the Court, "as per 1st job specification". Instead the windows sizes are vastly different, do not match and ugly to have to look at daily. The Courts are backlogged and on 3 occasions my evidence not forwarded to the Judge. The MD took action against me, instead of the other way around. Paid £11k in good faith for incomplete 1st job with lesser repairs outstanding. Less than £5k owed for 2nd job, but replacements and repair damages have been quoted a lot higher than this. It continues to be a traumatic experience. Get everything signed and in writing, with all specifications included. Have to go back to Court, to ensure evidence is processed, as there is an error in law due to court backlogs. Be very careful dealing with the MD, Andy Shoulder and as advised, double check specs, as in my case they were deliberately missed off and not shown or signed. Could not attend court due to complex disabilities and ill health, which so far, has benefitted this unscrupulous company, trading in more than one company name. Be careful.

30 de maio de 2025
Opinião espontânea
logótipo da Amazon

Resposta da Amazon

Unfortunately this customer has lost in Court. Our MD had to take this customer to court due to non payment. She never turned up in court. The judge reviewed the case with all the evidence and ruled in favour of Amazon Windows. The customer has a CCJ against her which she has failed to pay. Amazon has no choice but to instruct High Court Bailiffs to recover a substantial amount of money. The installation was carried out completely to the customers requirements as confirmed by the evidence and the ruling in court. Amazon are extremely disappointed to have had to take this action.

Classificada 5 em 5 estrelas

Excellence

Amazon fitted a warm roof to my conservatory. Professional from start to finish and fully recommend. Competitive price and the staff go the extra mile to please. Excellent Job.

15 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great job lads!

This was the third job Amazon Windows have done for us and as usual we were not disappointed. Brilliant job well done by Dave and his mate. Attention to detail was absolutely first class and everything left near and tidy when finished. Can’t praise them highly enough. Thank you so much!

14 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazon are the best

Amazon are market leaders in conservatories and Guardian roofs. They installed our conservatory in 2014 and did a first class job in all aspects. When we decided to have a solid roof, after browsing the market, we went back to Amazon. They installed our Guardian solid roof quickly and very professionally. All the trades right from the start were exceptional, everything was explained along the way. They all did a fantastic job and cleared up as they went. OK it was expensive as we have a very large conservatory but we are now reaping the benefits of a warmer and more comfortable room to enjoy life. Can highly recommend Amazon for their work.

2 de outubro de 2024
Opinião espontânea

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