Amazon Opiniões 

LAMENTABLE: commande de 3 livres prévue et annoncée initialement le 22/08 au moment du paiement, puis décalée pour une partie au 26/08 alors que je serai absent..,, et l’autre partie au 07/10!!!
Et impossible d’annuler quoique ce soit évidemment…
Dès résolution du litige je supprimerai mon compte!!!

Just another place for pokemon scalpers you should be ashamed mr boozo allowing your company to scam people $187 for a tin that's $75 pfft what a joke.

Just sharing my experience the packaging was completely damaged on arrival, you know, forcing me to go to the physical store instead. Disappointing experience overall.

Just sharing my experience, I noticed some hidden fees at the end, tbh, which wasted a good 20 minutes of my time! Not impressed!

to be honest, you know customer service was practically non-existent and I'm still waiting for a human to reply to my email! 2 out of 5 stars from me!

I'm trying to chat with customer service because my Kindle is showing a completely white screen. They don't seem to understand the issue and keep asking me to go to Settings or my account. I've had to repeat myself so many times that the screen is completely white and I can't see anything. Their instructions are also very vague and difficult to follow, which is making the whole process really frustrating.

19/8/26 - Don’t fall for the new 4am-8am delivery option as they definitely can’t deliver on this. Item was purchase yesterday (18/8/26) at 7pm with option for 4am-8am delivery, has been with the courier since 3:57am, it is now 5:42pm at the time of writing and still no package.
Have called 4 times with the same update, sorry it has been delayed. Have received a postal refund but that doesn’t fix the fact i needed the item for a job 14hours ago….

Amazon is attempting to steal my money. They offered me bonus credit to purchase a gift card for $200, after making a purchase they then canceled the order and restricted my account and siezed my gift card balance and have stated they will not reimburse or refund.

I guess this is how Jeff Bezos the billionaire pays for all the plastic surgery for his dog Lauren.. roof roof

I am utterly disappointed with my recent experience with Amazon. I placed four separate orders on four different occasions (three to my home address and one to a different address). Not a single one of these parcels ever arrived.
Every time I reached out to customer service to figure out what happened, I was given a completely different story:
Order 1: Claimed it went "missing in transit."
Order 2: Claimed the parcel was "damaged" and could not be delivered.
Order 3: Claimed they simply "cannot locate" the package.
Order 4: Lost again without a clear explanation.
The lack of consistency and accountability from customer service is infuriating. Getting a different excuse every single time you call or chat makes it feel like no one actually knows what is going on with their delivery logistics. Delivering 0 out of 4 items across two different addresses isn't just bad luck—it points to a completely broken fulfillment system.
Save yourself the headache and buy elsewhere if you actually need your items delivered on time. Extremely frustrating experience.

Extremely frustrating and unacceptable billing issue

I am extremely disappointed with Amazon Prime. My wife’s Prime membership was cancelled, and yet Amazon continued charging $9.99 every month for several months after the cancellation.

Now I have experienced a similar issue with my own card, with an AMZNPRIMEA $1 pending transaction, despite not knowingly signing up for or authorising a new Prime membership.

This kind of billing issue is completely unacceptable. If a customer cancels a subscription, the charges should stop immediately. Customers should not have to repeatedly contact customer service and spend their valuable time trying to stop payments for a service they have already cancelled.

I eventually had to contact customer service to get this investigated. While the representative eventually tried to help, the fact that I had to deal with this situation in the first place is extremely frustrating.

Amazon needs to take responsibility for its billing system and ensure that cancelled memberships cannot continue generating charges. This is not the level of service I expect from Amazon. After this experience, I have completely lost trust in Amazon and will not be using Amazon Prime or Amazon services again.

Has been a month and they haven't even sent the item - customer service will not do anything to help and they don't speak any English so its very hard to communicate with them - i would recommend buy from Temu instead as at least they post the item quickly and are cheaper as well for the exact same product

"Order is coming" Waits 100 years still says "Order is coming" refund takes a bajillion years too. Unhelpful.

The deliveries and customer service is a joke now. My parcels have been left on my lawn and the last one was left on my lawn in the rain. Just sat there getting soaked on a rainy day. I am seriously ill and disabled so I have a request of where to leave my packages so they are at my door where I can physically get to them and that’s been repeatedly ignored and trying to get actual help beyond ‘we will totally fix it, it will never happen again’ only to have it happen again and again, is basically impossible. I was told it was being escalated and I’d hear from someone higher up and that hasn’t happened and I tried to talk to customer service and they just bounced me to someone that never took the chat and so now I’m planning to leave reviews and if I can’t get help, I will cancel my account since it’s not helpful anymore. I had an item packaged badly and it got damaged so they sent me another one and it was sent in an envelope again instead of a box so again, damaged despite being promised it would be correctly boxed that time, I’m spending more time rectifying issues than enjoying my products and that’s wasting my time and making me angry so it’s no longer worth it, the delivery times are also incorrect and they just act like you should wait despite often paying more because Amazon has a promised delivery date and used to be able to honour that perfectly every time but currently can’t seem to anymore. It’s gone to absolute shirt and I’m forking done.

Amazon delivery.
The courier sent my parcel worth $95 in the wrong building. My unit is #16 but they drop it in the building Unit 1-14. Do you have common sense? They delivered it morning but the Package was gone when i tried picked it up in the afternoon as i was working all day! Not ordering from you again!

I purchased a faulty product online which arrived broken. Amazon supported the seller rather than me who has been a loyal prime member for quite a while now and who has purchased many items off Amazon. A ridiculous amount of items. The guarantee means nothing. Don't believe them. They will let you down after you spend $70 or so on a piece of rubbish

Amazon refuses to accept any possibility of a credit or debit card for payment because I used my PO box as my delivery address.
Well goodbye NEVER will I be an Amazon customer. I want my PO box for deliveries and I DO NOT WANT TO JUMP THROUGH HOOPS to get it done!!!!!!!!!!!!!!

amazon are a very inconsistent and incompetent company. not only do they advertise products not in stock, when you do order it can take weeks for products to arrive at their warehouses before they even get shipped to customers!! this has been my experience multiple times!
their system does not work!

Never trust their delivery dates especially if ordering for an upcoming birthday. They change quite regularly, next day becomes two day delivery and one month away becomes two or the dreaded ‘undeliverable’ which is Amazon speak for “We don’t give a damn!”.

Half star rating if I could. Not even delivered it to the right address.

How hard is it for a delivery driver to read an address? I left clear instructions which street, colour of the entrance and name of the building. Yet the driver delivers it to a street behind us. Clearly reading an address with additional instructions is optional for drivers.