Website is pretty easy to use and I found what I wanted to be able to do all my underfloor heating without using a screed. There was some confusion from the wood floor fitter about using a herringbone... Ver mais
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Leia as opiniões dos outros
I have used Ambient for at least ten years. Purchasing their underfloor heating mat kits. I have never had any issues with regards to the mats or programmers being faulty. They have always arrive... Ver mais
A empresa respondeu
Very prompt service, next day delivery. Since ordering the new underfloor programmable thermostat the old one which was playing up has started to work again. I have not therefore fitted the new one bu... Ver mais
No idea if this underfloor heating is any good as I’ve only just picked it up from the post office. A bit frustrating that the delivery could not be left in a safe place which resulted in various pho... Ver mais
Informações sobre a empresa
- Fornecedor de equipamentos e sistemas de aquecimento
- Loja de acessórios para casas de banho
- Fornecedor de materiais de construção
- Serviços de aquecimento
- Loja de bricolage, casa e jardim
- Loja de materiais para canalização
Escrito pela empresa
Ambient Underfloor Heating is a family-run business that started in 2002 supplying underfloor heating to homes across the UK online. Since then, the business has increased to over 50 employees, operating from a 23,000 sq ft of warehouse space. Despite this growth, Ambient continues to uphold the family values to which the business was built and continues to operate through the same websites just as it did in 2002.
Informações de contacto
Unit 16, Carnival Park, Carnival Close, SS14 3WN, Basildon, Reino Unido
- 01799 524730
- customerservices@ambient-ufh.co.uk
- ambient-elec.co.uk
4,6
Excelente
831 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great product and service
6 de outubro de 2023
Resposta da Ambient Underfloor Heating
Good morning,
Thank you for leaving such glowing feedback. It is greatly appreciated.
I also would like to take this opportunity to thank you for your custom.
Our hard working team strives to always provide the best service for our customers and I am so pleased we have been able to do this for you.
If you need any further assistance please do not hesitate to contact our customer care team.
Many thanks,
Alexandra
Customer services
Good price & fast delivery
5 de outubro de 2023
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for taking the time to leave such fabulous feedback. It is very much appreciated by our team here.
We also would like to thank you for your custom.
Should you need any further assistance, please do not hesitate to contact our customer care team.
Many thanks,
Alexandra,
Customer services
Turned up next day after order placed
Turned up next day after order placed - great price too.
3 de outubro de 2023
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your glowing feedback. It is much appreciated.
I am so pleased you had such an easy experience with us.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Prompt and efficient Service
Prompt and efficient Service, kept up to date every step of the way
3 de outubro de 2023
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Delivered in 3 days as promised with…
Delivered in 3 days as promised with good communication of delivery of product.
30 de setembro de 2023
Resposta da Ambient Underfloor Heating
Good morning,
Thank you for leaving such fabulous feedback. It is greatly appreciated.
I also would like to take this opportunity to thank you for your custom.
If you need any further assistance please do not hesitate to contact our customer care team.
Many thanks,
Alexandra
Customer services
A1 customer service Real 5* service
Great price fast delivery, courier couldnt find the house,customer services sort my issue out and i had the kit within 30min .I would use the again.
27 de setembro de 2023
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for taking the time to leave such fabulous feedback. It is very much appreciated by our team here.
We also would like to thank you for your custom.
Should you need any further assistance, please do not hesitate to contact our customer care team.
Many thanks,
Alexandra,
Customer services
Fast and easy ...Great product
5 de setembro de 2023
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your glowing feedback. It is much appreciated.
I am so pleased you had such an easy experience with us.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Good all round. Would use again
Competitive and quick, efficient delivery. Very good
18 de setembro de 2023
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your glowing feedback. It is much appreciated.
I am so pleased you had such an easy experience with us.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Consistently good service and products
26 de agosto de 2023
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Deliver was prompt and customer service…
Deliver was prompt and customer service very helpful
Will use them again for sure
4 de agosto de 2023
Resposta da Ambient Underfloor Heating
Good morning Tricia,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
FedEx are very unreliable!!
The heating kit is great. The delivery from fedex was terrible. Paid extra for next day delivery. Ordered on 1st Aug, didn’t receive it till 7th Aug. Had to stop our job for 4 days leaving me an unhappy customer. I’ve ordered kits from you in the past with no problem but this will make me think again for future purchases from Ambient.
31 de julho de 2023
Resposta da Ambient Underfloor Heating
Good morning Gary,
Thank you for taking the time to leave a review.
I have checked your delivery and can see the order was placed on the 1st, past 4pm which is our next day delivery cut off time so this was due for delivery on the 3rd.
Transit had occurred and the goods were put on a vehicle for delivery on the 4th, but then it was realized the incorrect house number was provided.
This delay was amended, but as this took place on a Friday and the weekend are not working days , so the delivery was then made successfully on Monday the 7th.
I hope this provides some clarity on the situation.
Should you require any further assistance, please do not hesitate to contact our customer care team.
Many thanks,
Alexandra
Customer services
Very professional company
Very pleased with communication, speed of dispatch and fed ex communication and delivery was excellent too. Great experience
22 de julho de 2023
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your glowing feedback. It is much appreciated.
I am so pleased you had such an easy experience with us.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Resposta da Ambient Underfloor Heating
Hi Alex,
Thank you for taking the time to leave feedback. I am sorry for the way in which you have received your goods.
I was very concerned to read this and right away have spoken to our account manager within fedex who has interviewed the driver in question who assured him that they did not throw the package over the fence.
The driver handed the goods to a builder who signed for them by the name "Alex" very clearly on the POD.
What happened to the goods after this point the driver does not know.
I hope this clears up any confusion.
Should you need any further assistance, please do not hesitate to contact our customer care team.
Many thanks,
Alexandra
Customer services
Good product
Good product. Sticky backing worked well on self levelling compond. Quick delivery.
8 de julho de 2023
Resposta da Ambient Underfloor Heating
Good morning,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Alexandra
Customer Services
Hi great delivery fast and easy…
Hi great delivery fast and easy transaction thank you
29 de junho de 2023
Resposta da Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
Great prompt service
Good prices, very efficient service. Will purchase from them again.
25 de junho de 2023
Resposta da Ambient Underfloor Heating
Good morning,
Thank you for your 5 star review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alexandra
Customer Services
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