American Auto Shield Opiniões 

The overall professionalism from start to finish, and the promptness of my scheduled tow which was within an hour of the call being placed.

Great Job! Keep up the good work!!

Shawn came within a half hour and gave me a jump. I was on the road again. Battery was 7 years old. He told me I would be needing a new one. Was friendly and very professional.

The tow driver was friendly and professional.

Fast service
And provided great service

they arrive quickly and very knowledgeable

Got locked out of car with engine running due to an almost dead battery in my key fob. Got prompt, courteous response.

The service was very timely in getting to my location. the driver was very knowledgeable and courtliest. The driver gave sound recommendation on how to get what was needed to prevent any future problems.

Great experience very prompt and careful with my vehicle

The person was friendly and fast!
Got my car started quick as a wink!

The driver was great. On time and very accommodating.

My call to Carshield was answered by a very polite & cheerful customer service rep. He asked for details and quickly got to work finding a tow truck. I did decide to have him call back instead of stay on hold. He called me back soon after and had a tow scheduled for my car, which actually showed up 2 hours faster! FYI ~ This was a non emergency. This gentleman did his job efficiently and with a smile .. I could hear it!

50 day to get a part in and don't want to help with the car rental expenses

Driver called when he was on the way. He told me he would have been here earlier; but he got a police dispatch call. He was quick and efficient, and placed car safely in the lot next to it's destination. I highly recommend the driver and Bypass Auto body.

HE WENT WAY BEYOND THE NORMAL SERVICE IN AN ATTEMPT TO GET MY ENGINE'S HOOD OPEN, BUT IT WAS SIMPLY FROZEN CLOSED, SO HE ENDED UP HAVING TO TOW IT TO MY CAR REPAAIR SHOP FOR ME. HE WAS VERY KIND AND THOUGHTFUL! I CANNOT SAY ENOUGH KIND THINGS AOUT HIM!!

I have had my CarShield contract for about a year, making my monthly payments. My car's check engine light came on but it was still running fine, so I waited until Christmas Break - I'm a teacher - so that I could manage without my car. The car is operating normally, so I drove it to the repair shop to ask them to take a look. They determine it's an issue with the timing chain and it turns out there is metal debris in the engine - I'm going to need to replace the whole engine. It takes two full weeks to get any kind of answer from CarShield about whether or not they will cover anything. Today I first receive a text message that my claim has been approved. Then, an email saying that I was negligent for driving the car while there was an issue with the timing chain, so they'll only cover its replacement. That will leave me on the hook for $5700 dollars to replace the engine. I speak to four different people at CarShield & American Auto before someone tells me the process to dispute a claim is done online. I hear back less than an hour after submitting my dispute and I'm told they're still refusing coverage for anything other than the timing chain. When I ask for an explanation, they repeat the exact same thing the initial email said with no actual response to my dispute. When I asked to be escalated to a supervisor I was informed that my only recourse, per my contract, is to sue them. They are of the opinion that I was negligent for not knowing there was something seriously wrong with my car for the 16,525 miles between when the timing chain slipped and I had the car serviced. In fact, the car was operating normally and it had been serviced more than once in that time with no red flags or concerns from the professionals who examined it at those times. They repeatedly told me the 'frame data report' indicated that it became a problem 16,000+ miles ago and that even though I couldn't tell, it was still my fault and I was still negligent. While I do intend, if I can find the money to do it, to sue them for coverage, I'm out either a lot of money or an operational vehicle, which I need to be able to continue to work my job. They will do absolutely everything they can to avoid paying and will treat you like an idiot while they do it.