amigorentacar.cr Opiniões 30

Worst expirience i ever had renting a car.

Upon arrival AmiGO demanded that we payed 100 dollars extra, because we did not have “The right type” of credit card. They said every rental company in the country demanded this. I went next door at Hertz and afsked if i could rent a car using the type of credit card i have. There was no problem here.

In order to use the credit card i have at AmiGO i had to pay double of The original Price.

I then wanted to cancel my booking because everything seemed a bit shady, this could not be done. So basicly AmiGO forced me to pay double Price or lose The original payment i already were charged.

Very shady nonprofessional and undiplomatic. I offered to pay the deposit up front or in cash. Nope had to pay double!

Dont rent a car here!

Nice service, Nice car, and excellent people .

We picked up at San Jose airport and returned to Liberia airport.
Great service, clear explanations, friendly pick up and return.
Gracias Amigos!

El servicio impecable! Sin duda vamos a seguir alquilando vehículos con ustedes!

The service and treatment were very good. People are very nice.

This company forced me to take out insurance under the pretext of an invalid bank card on their machine even though I have been using this same card for many years when I rent cars all over the world.

On arrival the Representative was trying to suggest our insurance wouldn’t cover our trip and offered insurance that was more expensive than the initial rental &made my daughter worried. Our insurance was premium & full. On return they tried to charge for cleaning costs that were never mentioned in the contract so we contested this & refused to pay extra…. I will not use them again

The pick up process and drop-off processes were reasonably efficient (there was someone at SJO with a sign). I rented a 4x4 and I got a basic Toyota 4x4 Rav4 with some mileage (>100,000 Km), but the car was OK, clean and in overall good condition. It lacked some basic features (rear sensors, on board computer, CarPlay…) but possibly this is a limitation of the available models in Costa Rica.

I rented the car through a third party company with a Voucher that stated the car had third party insurance and CDW with an excess of about 1200 USD. Since I have my own insurance for the excess and a separate travel insurance, this is the standard insurance variant that I get all over the world when renting a car. However, upon arriving at Amigo offices, I was told by the staff that my voucher was correct, but that their standard third party insurance only covered only 80% of the third party damages, being 20% of the damage fully charged to me (plus a penalty of 300 USD), unless I got the full insurance. Therefore, if I would have a major mishappening and 100,000 USD of third party damages, I would be accountable for 20,000 USD. After renting cars in dozens of countries aI never saw such innovative interpretation of “third party insurance”. BTW, these T&C were not clear in the voucher I had.

Given these conditions, I got the full insurance, of course, doubling my personal insurance. Complained to Amigo upon return, but never got a reply.

We arrived at San Jose Airport and a representative from Amigo Rent a Car was waiting for us. He was very nice and brought us to the Amigo Rent a Car offices very quickly. The office was just a few km from the airport.

There, a girl received us very kindly to carry out the process of collecting the vehicle. But she was nice only at the beginning. She welcomed us, but during the first explanations she was always saying “tenemos que hablar de cositas” (We have to talk about little things). Later on, we realized what she really meant about that.

We booked a SUV car several months ago because we wanted some extra space during our trip through Costa Rica. Also, in Costa Rica there are many potholes in the roads, and we wanted a high ground clearance car.

The girl, I think her name was Leslie, asked us where we wanted to go in Costa Rica. We explained to her, and then she told us that we didn’t need a SUV car for that itinerary, and she could offer us just a compact car. We totally declined because we expressly pay more to have a SUV. Compact cars were much cheaper when we booked the car, but we didn’t take any because we wanted a high clearance car like a SUV.

She told us she didn’t have any, and we had to pick up the compact one.

So, even we were very tired because of the long flights, we began to complain.

Clearly, we booked the car many several months ago, if they didn’t have one, they should have warned us in advance, not during the pick-up process!!!

We made the reservation through DiscoverCars, so we called them to manage the issue.

We told the girl that this was their responsibility and that they should provide us the car we booked or similar. The situation was very unprofessional. We told them that they should find a solution.

The worst part is that, after a long time arguing, it ended up that they indeed had a SUV car, but they didn’t want to give it to us!!! Incredible! Very Very unprofessional.

After our trip to Costa Rica, I can assure you that a high clearance car is an advantage because there are a lot of unpaved roads and many many potholes.

After solving this issue, she began with the second little “cosita”. She told us that we had to take out their additional Full CDW insurance. I have to mention that we already had the basic CDW (with a $1,000 deductible) and SLI with Amigo Rent a Car , and an additional full insurance with another company that covered many other things, among them the deductible I mentioned before.

She told us that that full insurance was not valid, and we had to take out theirs. To put you in situation, their additional full insurance that they wanted to sell us was more expensive than the total cost of the entire car rental. A real madness!!

After arguing again about this new issue. We finally manage to continue with the pick-up process. The girl was not kind anymore, but edge and unpleasant.

Moreover, during the payment process, we had a problem with our credit card. In those moments, instead of helping, flatten and facilitating the situation, they were just whispering among themselves and laughing. It seemed like they were laughing at us!!! Incredible situation and very unprofessional.

So, we ended up with a SUV car, as we have booked, but not before 3 long hours at their office, full of nerves and unpleasant moments. Totally unacceptable!! Totally horrible experience!! What a way to try to ruin our holidays. I personally felt physically ill the next two days due to the anxiety suffered.

The day of the drop-off, and the days before, we were also very nervous because of what had happened during the pick-up process. However, the drop-off process was smooth and quickly.
Thanks God!

By the way, the car was a little bit old, with more than 100.000 km on its meter, but worked just fine during the whole trip.

So, if you have booked or are going to book a car with Amigo Rent a Car, stay alert, full of energy and plenty of time. Although I recommend you looking somewhere else.

The worst experience of car rental I’ve ever had.
Hired a car for 7 days in Costa Rica from SJO, had an issue with accommodation for the first night so decided to change the booking (2 months in advance) for which the price increased by $180usd.
Arranged to collect the car, which wasn’t ready so had to return 2 hours later when it would be ready. Upon collecting the car I was saddened to see such a poor car, it was so bad I refused to take it. The second (and final) wasn’t much better, but was the only vehicle they said was available, this was a very basic model. No usb, no aux, no power steering, I felt like I’d gone back 20 years. The car was ok, nothing special, but functional.
Having arranged a 05:30 drop off on booking, when collecting the vehicle I was informed the office first open until 07:00, which wasn’t suitable as I had a flight to catch, so agreed and arranged to drop off the night before. Imagine my horror when I found out they wanted to charge me for an early drop off - some sort of penalty they impose.

There are better service providers out there.