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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent customer service, product bottles are beautiful. Can't wait to see how the serum makes my hair grow. Amyla Cosmetics is new but expanding and growing faster every day. Get your now before th... Ver mais

Classificada 1 em 5 estrelas

I subscribed to the products by mistake. I was unable to unsubscribe but kept delivering and charging me monthly even after writing an email a month before. I had to report the incident to the bank w... Ver mais

Classificada 5 em 5 estrelas

Since starting my fitness journey, all the cardio, sweat, and slick back ponytails caused dryness and breakage especially around my hairline. My perimeter was thinning and my hair felt fragile. A... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Still waiting for my April order, then was charged for May after I requested subscription cancellation. All I receive are generic email messages requesting I be patient. It’s almost June. Horrible cu... Ver mais

Informações sobre a empresa

  1. Fabricante de cosméticos

Escrito pela empresa

Taking care of textured hair isn’t simple. Whether your hair is curly, coily, kinky or somewhere in between, you know how challenging it can be to keep it healthy, strong and growing. That’s why we spent months researching, formulating and testing hundreds of ingredients to create hair care products that truly work for textured hair — from loose curls to tight coils. Too many women have tried brands that make big promises with little to no results. At Amyla Cosmetics, we chose a different path. Our products have been tested by hundreds of women with different curl patterns and hair textures, and the results speak for themselves. We believe in our formulas so much that we offer a money-back guarantee — because your hair deserves real care, not empty promises.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

900 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, product bottles are beautiful. Can't wait to see how the serum makes my hair grow. Amyla Cosmetics is new but expanding and growing faster every day. Get your now before the prices go up due to high demand.

27 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This Company is a SCAM!

This Company is full of 💩
They scam people out of their money and NEVER deliver the products you paid for! I ordered a bundle on April 6 and never received it! I have sent out multiple emails to the company with nothing but promises and as of May 26, 2026 still no product!! They keep sending me emails to purchase more products but I still have received the products I paid for. They even sent me a coupon, what a joke. I should have read the reviews on the BBB before I purchased from them.. Don’t Order From Amyla Cosmetics!!! People work hard for their money and being screwed by trying to support companies is crazy!! I think that the people who never received their products should get together and file a class action suit against the company!!

6 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible customer service

Still waiting for my April order, then was charged for May after I requested subscription cancellation. All I receive are generic email messages requesting I be patient. It’s almost June. Horrible customer service. I understand delays happen however I have to keep reaching out. Nothing from customer service but the same generic message. And still no April order.

22 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Customer service is slow and not serious at all

I subscribed to the products by mistake. I was unable to unsubscribe but kept delivering and charging me monthly even after writing an email a month before. I had to report the incident to the bank which made me end up blocking my debit card since I couldn't trust them anymore.

21 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Never received order

This company has horrible shipping logistics and customer service. I placed an order on May 4, 2026 (#99653) and as of May 20, 2026 have not received a tracking update. I keep getting the same response from customer service that they apologize and I will get an update soon. They really should update their website to reflect actual shipping times because saying you process within 24-48 hours is deceptive. I guess they prioritize their influencers who are out here advertising their products instead of working to fulfill orders from regular consumers. Meanwhile I received a email advertising that they have good stock of the products I ordered like they are teasing me. Unbelievably frustrating!

3 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I placed two separate orders both on…

I placed two separate orders both on 4/25/2026 but only one arrived. I gave it some time but never received a tracking number or shipping information for the second order(99406). I have been reaching out for weeks only to be given an automated reply. The wording is the same in all of the responses. I have asked what is the issue and have not received an answer. I saw on the website that refunds can be issued if within 60 days of placing order. So I requested a refund only to be told that it isn't possible due to my order being in the shipping process. Also, I noticed on my checking statement that I have been charged two amounts that did not pertain to my order. Again, no explanation as to what the charges were for. Every response asks me to wait on more week and I will receive my products but they have still not arrived. It's been almost a whole month! I am very dissatisfied and will be filing a complaint with the Better Business Bureau ASAP!

25 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

PLEASE BE WARE!!

I placed an order on 4/15. I initially emailed on 4/22 and received an email back from someone named “Shauna Meyers” stating that there was an issue with my order. The logistics dept has made the correction and they are working on my order. I started seeing people complain so on 4/29, I emailed to cancel everything. “Shauna” stated that it was too late to cancel the order because it had already been processed. However, each time I have asked it’s in queue to ship and it is being prioritized. On May 5, I was told I would have a tracking number in a week. It’s May 15 & u guessed it…I don’t have anything. I finally just went through my bank to dispute it and I left a shit ton of reviews on Instagram and Facebook hopefully others don’t order anything from them. I doubt they even have a product. Seems like they are just stealing peoples money. PLEASE BE WARE!!!

23 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointed Customer

I really wanted to support this company because I genuinely love their products, but the customer service experience has been incredibly disappointing.

I placed an order on April 9th and was told shipping normally takes 5–7 days. Since then, I’ve received multiple assurances that my order would ship “very soon,” that tracking information would be emailed shortly, and that the order had already entered the shipping flow and could not be canceled.

More than a month later, I still have no tracking information, no shipment confirmation, and I continue receiving the same generic responses from customer support.

Delays happen — I understand that. But transparency and communication matter, and this experience has completely undermined my confidence as a customer. Hoping the company will finally provide a real resolution.

15 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This company is a scam

This company is a scam. You will never receive your products. Instead they will keep sending you a generic email apologizing for the delay in shipping and denying you a refund for a product you will never receive. Save yourself the headache.

3 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

The shipment was very late then for me…

The shipment was very late then for me too return I have to pay the Shampoo is not Chebe Shampoo the name on the label say Chebe but it's not and to wait over 2 months for the wrong product is ridiculous. Amyla will not get my money anymore. Bask and lather has gained a new customer

1 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I made a purchased since 02/16/2026 I…

I made a purchased since 02/16/2026 I never received the products it is now 05/12/2026 everytimes I contacted customer service they keep telling me it is in transit. I have never experienced that they had no problem charging my card but now can’t do absolutely nothing to send the products that I paid for.

16 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

SCAMMERS

One star because I can't put 0 star!!
Never received my order because I was obliged to pay 22€ custom fees that I refused since they had guaranteed free delivery.since then I have been claiming my 66€ refund in vain! Please avoid their products especially if you are in europe.They are SCAMMERS.My oder number was #97187. It's been 4 months now !

13 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

This is my 3rd time ordering from them…

This is my 3rd time ordering from them and once again everything was perfect. The delivery was incredibly fast and I received my order much sooner than expected. I also had a small question before ordering and the support team replied very quickly and was super helpful. The products are always high quality and exactly as described!!

12 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible..over 30 days no products

Terrible..ordered Apr 4th today May 5th still nothing delivered. Every email i sent a different excuse ..it was on the way...it was not sent error will expedite..not shipped..in process...not in process...in process..we charged you for subscription you canceled...not in process..Ridiculous I contacted my bank for fraud..website says 7 to 10 days Bull...products do moisturize but what good if you never get them this is my 3rd order hoped they would do better this seems to be a pattern I dont recommend this company i won't order again makes me wonder if theyre trying to scam people out of their money

4 de abril de 2026
Opinião espontânea
logótipo da Amyla Cosmetics

Resposta da Amyla Cosmetics

We’re truly sorry for your experience.

We completely understand your frustration — especially given the conflicting information you received and the delay with your order. This is not the level of service we aim to provide, and we sincerely apologize for the confusion and inconvenience caused.

We recently encountered an unexpected issue with our logistics center, which led to delays and inconsistencies in order processing and communication. This has now been resolved, and all pending orders are currently being shipped.

Please rest assured that your order is being handled with priority and should arrive within the next few days.

Regarding the subscription concern, we also apologize for any misunderstanding and encourage you to contact our support team so we can review and resolve this properly for you.

We truly regret this situation and the trust it has impacted. Your feedback is taken seriously, and we are actively working to ensure this does not happen again.

Marjory Johnson
Contact Support – Amyla Cosmetics

Classificada 1 em 5 estrelas

I placed order on April 5, 26. Still nothing!

I placed an order on April 5, 2026. Today is May 4,2026. I haven’t received a tracking number order my order. I requested a refund for the three payments that I’ve made up front. My last payment isn’t due until May 19. I will be contacting my institution… that I purchased through. As long as I have proof that I’ve tried to resolve this issue on my own and they’re not responding. It’s not funny but… this company doesn’t respond to my refund request… but keeps sending advertisements and discounts. If I can’t trust them with my money. why should I trust them with my hair? I will not be ordering from them anymore or anything else that’s advertised through shop. It’s a risk I’m no longer willing to take. This the second time I’ve experienced this when ordering through shop. It will be my last time as well.

4 de maio de 2026
Opinião espontânea
logótipo da Amyla Cosmetics

Resposta da Amyla Cosmetics

We’re truly sorry for the experience you’ve had.

We completely understand your frustration — especially regarding the delay, the lack of tracking information, and your refund request not being properly addressed. This is not the level of service we aim to provide, and we sincerely apologize for both the situation and the communication.

We recently experienced an unexpected issue with our logistics center, which impacted order processing and caused delays like the one you’ve encountered. This issue has now been resolved, and all pending orders are currently being shipped.

We deeply regret the inconvenience and the loss of trust this situation has caused. Your feedback is taken seriously, and we are actively improving both our systems and customer support.

Marjory Johnson
Contact Support – Amyla Cosmetics

Classificada 1 em 5 estrelas

I just placed an order April 29,2026…

I just placed an order April 29,2026 and quickly asked for a refund upon further investigation after a different charge amount was taken and I read all of the reviews about how awful the customer service is. I quickly contacted their support team because I was told it was shipped but no tracking number or anything and lo and behold I get no response . So this is my final attempt to reach out before I contact my bank to do a charge back. I don't play with my hard earned money and neither will your establishment.

29 de abril de 2026
Opinião espontânea
logótipo da Amyla Cosmetics

Resposta da Amyla Cosmetics

We’re truly sorry for your experience.

We completely understand your concern, especially regarding the unexpected charge amount and the lack of response after your refund request. This is not the experience we want for our customers, and we sincerely apologize for the frustration caused.

We recently experienced an issue with our logistics system, which affected order updates and communication, including tracking confirmations. This has now been resolved.

Regarding your request, we hear you clearly — your case will be treated with priority. Please contact our support team once more with your order details, and we will ensure your request (including a refund if preferred) is properly reviewed and handled as quickly as possible.

We truly regret the inconvenience and appreciate you bringing this to our attention.

Marjory Johnson
Contact Support – Amyla Cosmetics

Classificada 5 em 5 estrelas

This product is wonderful

This product is wonderful. I had breakage in my hair and started using the serum. It has grown and strengthen my hair so much. I would recommend this product to everyone.

29 de abril de 2026
Opinião espontânea
logótipo da Amyla Cosmetics

Resposta da Amyla Cosmetics

Thank you so much for your kind words — this truly means a lot to us!

We’re so happy to hear that the serum has helped with your hair growth and strength. That’s exactly what we aim for, and it’s amazing to know you’re seeing real results.

Thank you for your trust and recommendation — it genuinely motivates our team to keep delivering the best.

Marjory Johnson
Contact Support – Amyla Cosmetics

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