Unbelievable I purchased product from Anolon. I paid through a third party(Zip),however I did not receive 3 item that I am paying for and Anolon will not reimburse me or send me the 3 items. Their cus... Ver mais
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Leia as opiniões dos outros
This is my second set of Analon cookware, having recieved the first set some 20+ years ago as a birthday present (keen cook). The only reason to replace is the creation of an outdoor kitchen where t... Ver mais
A empresa respondeu
We bought our first set of Anolon pots with lids over 10 years ago. They have performed and lasted well although the surfaces are now starting to wear. So we decided to replace them and stay loyal to... Ver mais
A empresa respondeu
Worst Customer Service ever Purchased set at Kohls Jan 2023. 4QT developed coating peeling/delamination. Filed claim Dec 2023, Analon responded Dec 22 with Claim #262425 and that I would be contace... Ver mais
Informações sobre a empresa
Escrito pela empresa
We're a professional gourmet brand, loved by chefs across the globe. If the kitchen is your happy place, then fill it with cookware that sparks serious joy. We bring out the best in our cookware so you can bring out the best on every plate, and have been perfecting our craft since 1984, when we developed the first hard-anodized, smooth-interior nonstick cookware. Since then, we've continued to innovate, honing & developing the technology that matches your passion for creating delicious culinary masterpieces. We know that culinary inspiration comes from both Grandmother and Instagram, that a menu can be minimalist, multicultural, modern—sometimes all three—and that great culinary experiences range from simple to seasonal to special. We know it's about the journey - not the destination. The art and act of cooking is nourishing in itself. And we exist to give you the inspiration and confidence to explore your craft, and experiment. As cooking, eating, and entertaining continue to nourish all of us, journey with us to find your happy place; extracting every last drop of joy along the way. "For keen cooks with a sense of style, these thick-based pans are outstanding, with heat distribution that puts most other pans sets to shame, and whose non-stick coating doesn't chip & lasts years." - The Independent
Informações de contacto
Riverview Road, CH62 3RH, Bromborough, Reino Unido
- 0151 482 8282
- support@meyeruk.com
- anolon.co.uk
2,8
Aceitável
154 opiniões
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Dissatisfied
The pots are great. The only down side is the handles and lids get so hot, hope they can improve on this!
13 de novembro de 2023
Opinião espontânea
Resposta da Anolon UK
Thank you for sharing your feedback with us! We're pleased to hear that you find the pots great. We appreciate your input regarding the handles and lids getting hot, The handles on your Anolon cookware are manufactured from stainless steel, which is in itself a relatively poor conductor of heat. However, depending upon the length of cooking time and the temperature used, they will conduct some heat.
The sensitivity of the individual user can also affect the amount of “hotness” that is felt. It is for this reason that we do recommend, in the use and care instructions to use an oven glove/cloth when handling the pans. Thanks - Consumer Care
Resposta da Anolon UK
Hello Anna. It's fantastic to hear that you're becoming omelette experts with your non-stick cookware! Easy-to-clean pans can make cooking and cleanup a breeze. Happy cooking! Regards, Consumer Care Team
Resposta da Anolon UK
Hello Joan. I'm glad to hear that you had a positive experience with your order of pans! Easy ordering and safe delivery are essential aspects of online shopping, and it's great to know that everything went smoothly. Happy cooking! Regards, Consumer Care Team
Non stick pan set cannot be used with high heat.
We purchased a six pan set in 2020. We did look for a company that were well reviewed because it was our first expensive set. Unfortunately, within a year one pan's non stick surface had failed. The customer service team were great and replaced it, although with a different pan because they had discontinued the range.
In the subsequent couple of years we have used all the pan's regularly. Another saucepan has had a failure in its non-stick surface and both frying pans have changed in texture, colour and become almost porous and very unsatisfactory to use and clean.
As the pan's have a life time guarantee I checked the terms and conditions and emailed about our issues. Essentially, we have been told that the frying pans should not be used at high heat as this can damage the surface. Clearly, the nature of a frying pan is to cook quickly, with heat. So, this is very inconvenient and is not stipulated any where in the guide. Anolon do say that due to the pans distribution of heat they can be used at low to medium heat but this is not an instruction not to use them with heat. They do also state that using the non stick pans at high heat will void the warranty. My feeling is this information is not made clear and provides a good get out clause from any damage.
So, we are left with two frying pans which due to using them with heat are no longer useable. And two saucepans with failures to the non stick surface.
Analon have offered us 20% off an alternative set but I think in the future we will use alternative brands. Although the Customer service team have been swift to reply the situation does not feel adequately resolved. Four out of the original six are not useable within three years of purchase.
Unfortunately, I can't see any way to post supporting photos but I'm sure I'll find a way.
I must say the replacement pan they sent us is fantastic. I've included a picture of that too. So, if you are buying from Analon I would stick to the silver, non surfaced pans. It's been used at heat and still looks fab.
30 de agosto de 2023
Opinião espontânea
Resposta da Anolon UK
Hello Kat. Thank you for sharing your experience with Anolon cookware. It's disappointing to hear that you've encountered issues with the non-stick surface on some of your pans and that the resolution provided didn't fully meet your expectations. Indeed, the use of cookware at high heat levels can affect the non-stick coating's durability over time and that's the reason why we advise to use low to medium heat. It's positive to hear that you found the customer service team responsive and that you had a good experience with the replacement pan you received. Customer feedback is essential for brands to improve their products and services, so your comments will be valuable for Anolon.
If you decide to explore alternative cookware brands, be sure to research and read reviews to find a brand that aligns with your cooking needs and expectations. Different brands may offer varying levels of performance and durability based on their materials and construction.
Thank you for sharing your feedback and experiences. Thanks, Consumer Care Team
Resposta da Anolon UK
Hello James. It's wonderful to hear that you were already familiar with the product and chose to stick with it when you needed a replacement. Enjoy your new cookware! Regards, Consumer Care Team
Resposta da Anolon UK
Hello Mati. I'm delighted to hear that your cookware has become your favorite and that you find it well worth the investment. High-quality cookware can truly enhance your cooking experience and contribute to the overall enjoyment of your meals. Happy cooking! regards, Consumer Care Team
Lovely pan and I'm looking forward to…
Lovely pan and I'm looking forward to getting years of use from it!
2 de agosto de 2023
Resposta da Anolon UK
Hello Andy. We're thrilled to hear that you're enjoying your new pan! Our products are designed to not only be functional but also durable, ensuring that you'll be able to use them for many years to come. Happy cooking! Regards, Consumer Care Team
Good service
Dispatched quickly, delivered quickly with full information from start to finish. Quality of product is excellent
25 de julho de 2023
Resposta da Anolon UK
Hello Sally. Thank you for your positive feedback! Ensuring prompt service and delivering high-quality products are our top priorities. We are thrilled that you had a great experience with us. Regards, Consumer Care Team
Great shopping experience
Great shopping experience. Order was dealt with immediately and items arrived much earlier than estimate. Extremely pleased!
29 de junho de 2023
Resposta da Anolon UK
Hello Eileen, thank you for taking the time to write such a lovely review. We hope you get great enjoyment from your new Circulon cookware - Consumer care team
Bought two pans that came damaged
Bought two pans that came damaged. Wrote customer service and received no response after 6 weeks. Followed up twice. It's now been 9 weeks with no response to my inquiry or answer to my follow-up emails. No answer on the customer service phone line either. I'm extremely upset with how much I paid for damaged pans with no response. I'll be disputing the credit card charge as I've told them in two email follow-ups.
In response to Anolon’s comment. I’ve already contacted you there and followed up several times. No response.
6 de junho de 2023
Opinião espontânea
Resposta da Anolon UK
Hello Relau, we are so sorry to hear that your pans arrived damaged. I know how frustrating this must be. Can i ask that you contact us using the below link in order for us to resolve this issue for you.
https://anolon.co.uk/pages/contact
Thank you - Consumer Care Team
Resposta da Anolon UK
Hello Rob, Anolon is a fabulous range! We are very pleased you are finding your cookware is living up to its reputation. Thank you for your 5* review - Consumer Care Team
Great set of pans
Great set of pans, but don't feel as 'heavy' as the Anolon set we are replacing. We used our old set for 10 years + and only ordered new ones due to the surface area deteriorating (scratched). Despite their lighter weight we hope these last as long!
3 de maio de 2023
Resposta da Anolon UK
Hello. Thank you so much for your wonderful review. We appreciate your loyalty and continued trust in our cookware. Here at Anolon, we make sure to provide high-quality Cookware for our customers. Happy cooking! Regards, Consumer Care Team
Better non-stick surface
The non-stick surface looks much better than other products and my bread tipped straight out of the tin with no trouble.
29 de março de 2023
Resposta da Anolon UK
Hello Mrs Carol. Thank you for sharing your review. We are happy that you are happy with your bakeware. Happy Baking! Thanks, Consumer Care Team
The product is very good
The product is very good, excellent structure and well made. But you are driving me mad asking for a review. I do not get why anyone cares what I think.
31 de março de 2023
Resposta da Anolon UK
Good morning. We are glad to hear this. Thank you for taking the time to share your thoughts with us, as its massively appreciated. Thanks- Consumer Care.
Resposta da Anolon UK
Hello Malcolm. Thank you for sharing your review. Wishing you many years of happy cooking! Thanks, Consumer Care Team
The products are lovely
The products are lovely. They are easy to buy from a well formed web site with loads of information about the cookware.
23 de março de 2023
Resposta da Anolon UK
Hello Stephen. Thank you for your sharing your feedback. We are happy that you are happy with our products. Happy Cooking! Thanks, Consumer Care Team
I have not yet received the products
I have not yet received the products, every day for 5 days now I have been told it will arrive but they seem to have lost it!!!
21 de março de 2023
Resposta da Anolon UK
Hello Andrew. Thank you for your review. I'm sorry to hear that you didn't receive your order yet. I know how frustrating this must be and we certainly did not intend to cause any unnecessary inconvenience. We will send you an email to further assist you. Thanks, Consumer Care Team
Resposta da Anolon UK
Hello Stuart. Thank you for your wonderful review. We're glad that you have found our Cookware of great quality. We look forward to your next purchase. Happy cooking! Regards, Consumer Care Team
Resposta da Anolon UK
Hello Charles. Thank you for your positive review. We’re glad to hear that you were pleased with our product and found it to be reasonably priced. We also value your time and always strive to provide fast and efficient service. We look forward to your next purchase. Happy cooking! Regards, Consumer Care Team
Resposta da Anolon UK
Hello Lesley. Thank you for your review. I'm sorry to hear that your are not satisfied with the quality of your pans. This is not what we expect from Anolon. If you would like to claim or need further assistance, you may contact us here: https://anolon.co.uk/pages/contact Thanks, Consumer Care Team
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