Antler Opiniões 

Extremely Dishonest Customer Service!
I signed up for the “ promised 20% off VIP” email newsletter but instead got the 10% off! Clearly, Antler is being very deceitful and dishonest! I contacted Antler CS and even emailed them a screenshot showing the 20% off promotion but instead was given a long explanation as to why I did not receive it! Dishonest and Unprofessional Company!
P.s. Even the reply from Antler clearly shows how detached they are from reality! Instead of reading my review and understanding the problem, their response is “ It’s not possible “!!
How pathetic in light of the fact that I have all the emails that clearly show how disjointed and clueless this CS reps are from Antler! No wonder Social Media is full of Antler Customers complaining about their non existent Warranty and their clueless CS!

Love this brand. I bought a suitcase that was on sale, turns out it was out of stock, Antler customer service let me buy another one of the same color for the sale price.

Shipping was super fast. I purchased the lightweight soft side carry on. It is the only wheeled carry on size bag I have seen with a trolley sleeve. That was the selling point for me. Haven't used it yet but I am sure it will make traveling much easier.

Excellent Customer Service & Products.
Am very happy I purchased Antler luggage for an extended two-week upcoming travel.

A no-name new (because I'm uncomfortable w specificity) but highly advertised/impressively marketed brand I'd ordered from was a dismal FAILURE promising (& paying for) a three-piece luggage set in time for spring break, delivering only a few accessory pieces right away and then, 1. Repeatedly LYING about the whereabouts of the other three major pieces needed: 1 "Sorry, stuck in Customs somewhere" 2. "Oops, located in Customs but can't deliver" then 3. "We'll happily offer you replacement piece right away." ALL LIES

After more than three weeks of a horror show, I decided to try Antler products. Reviews were good. Originated in England felt appealing and if this company messed up, this Charge was now on my Amex. Pls note. Very Important.

Can't say I wasn't worried because Antler unexpectedly DID ship in two parcels arriving, but not scheduled to, on different days.

Antler did salvage previous awful experience. Just hope I like using the products. Thank you to Antler Customer Service to my multiple questions and concerns.

This is a great travel bag & backpack. It is very elegant and with made quality materials. I was able to carry a large laptop and other items. After a 2 weeks, it still looks brand new.

Fast shipping, seemingly good luggage, this will be my first time using the brand. My confidence is not high with them having been sold three times in ten years, the product made in .cn, but perhaps the lifetime warranty, which is rather new, will help if something goes wrong. The reason for four stars instead of five is the way a discount was handled. My wife and I purchased two carry-on pieces with the 25% spring sale code. She decided she needed one size larger. Customer service was responsive and helpful. The return process was easy. Unfortunately we could not get the same 25% discount on the larger size as the sale had ended. The downside of ordering online and waiting for shipping, versus traditional brick and mortar purchasing where you can see it in person I suppose. I understand they are under no obligation to honor prices from a sale that has passed. However truly excellent customer service would have been to honor this as an exchange and charge the difference between the sale prices. Instead we just returned it, got the refund minus $10, and waited for the next sale, which was 20% off less than a month later. In the end the price difference was only $5 and I ended up getting another $7.80 from my credit card shopping perk, so I feel satisfied with the outcome. Later this year when we end up using the luggage I will see if I can update this review for the actual quality, or leave a review on their website.

The tags are attractive, distinctive and seem durable. Hope no one swipes them.

The bag looks great and came quickly. I look forward to using it on my trip to Ireland in a couple weeks.

Great support and prompt responses

I was sent the wrong luggage. Instead of arranging pickup of wrong luggage, Antler made me take time off my work, drive my car, use my gas to stand in line at the post office to return Antler’s mistake. You can only get in touch with Antler by email. Their customer service is terrible. Antler should have offered some real compensation for this inconvenience. This would have been the 5th bag we bought from Antler. Instead we bought from another company. Antler is off our list!

Received the carry on but had a couple of issues. There is no from pockets on a soft sider and the biggest issue was the zippers! The were impossible to work. I ended up sending it back and haven't received my refund yet. Hope it comes soon. I have to purchase another one.

Poor Quality Control. Item arrived with a defective and misaligned handle and straps. Returned the product for a refund.

You shipped my bag to the wrong address and did nothing to help me.

Delivery and product were great. High quality luggage and so light.

I bought Antler travel bags, and I am very happy I bought this backpack for work and everyday use. It’s very high quality, has plenty of space, and is very comfortable to carry on my back. Several coworkers have asked me where I bought it so they can get one too. I recommend it 100%.

Delivery was prompt and I'm quite satisfied with my purchase

great quality, lightweight, good duel wheels.
wish it had a zippered inside cover, the straps allow little things to migrate, delivered as said, 4 days.

I have submitted a review already .. Reason for 4 stars is it tips over when handling through doorways and difficult to control on escalators. I see the light color used 1x became scuffed with dark marks.

I am extremely disappointed with the customer service I received. My luggage arrived stained and not even zipped properly, which is unacceptable for a brand-new item. I immediately contacted customer service requesting an exchange, and although they sent me a label, the only option available was for a return—not an exchange like I asked for.

I followed up multiple times (three emails) to get this corrected, and the issue still has not been resolved. I am now stuck with a damaged item and no proper support from the company.

This level of service is frustrating and unprofessional. I expected much better, especially when dealing with a defective product.

I am so happy with my new Antler carry-on roller bag! It’s well designed, rolls easily and is so lightweight! Bag arrived quickly. As a dedicated carry-on traveler, I’m thrilled with this new addition to my luggage!