Apex Bespoke Carpentry Ltd Opiniões 

252
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

Really beautiful products and helpful customer service. I bought an airing cupboard shelf from Apex and was really happy with how easy it was to order custom sizing and the quality once it arrived. I... Ver mais

Classificada 5 em 5 estrelas

I ordered shelving for my airing cupboard and store cupboard. As I am in a new build these were not built in. The order process was very easy and I was kept informed of the progress regarding my order... Ver mais

Classificada 5 em 5 estrelas

I’m very impressed with the product and service. It’s of high quality and the delivery was fast. I highly recommend it to anyone. They also provide excellent support with installation videos.

Classificada 5 em 5 estrelas

Very pleased with quality of airing cupboard shelf. Great to have the option of bespoke sizing, at a reasonable price. Definitely recommend & pleased I found Apex.

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

Apex Bespoke Carpentry Ltd specialises in handmade, bespoke wooden products. We offer a range of customisable furniture, including easy to install airing cupboard shelves.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

252 opiniões

5 estrelas
4 estrelas
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1 estrela

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4,9

Todas as opiniões

(252)

98 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service and excellent product

Great service, great communication and fabulous well finished product delivered in brilliant packaging.

Very pleased with the shelves and would thoroughly recommend this company. 5*

26 de novembro de 2024
Classificada 5 em 5 estrelas

MTO airing cupboard shelf

I'm so pleased with my airing cupboard shelf!! I had to make a few adjustments as I hadn't compensated for the width and depth of pipework in the cupboard, so it took a little longer to fit, but I'm really pleased with extra shelf space!! (it only took me 25 years to realise how easy it was to purchase and fit a made to order shelf!!)

14 de novembro de 2024
Classificada 5 em 5 estrelas

The customer service was exceptional

The customer service was exceptional, so a big thank you to Ashleigh, the shelves we had made are excellent quality and had very handy instructions for fitting, we couldn’t be happier and will certainly use Apex again in the future. I can highly recommend their services.

11 de novembro de 2024
Classificada 4 em 5 estrelas

Would buy again

The quality of the product produced was fantastic. The measurements were exactly has requested, the wood used is very high quality and the packaging it came in is the best I have ever seen. There was no way these products were going to get damaged. There were two minor issues I faced. One was that the screws and wall plugs did not arrive with my package. When I raised this issue, my email was responded to on the same day and the items were sent next day delivery. The other issue is that I wasn't given a time scale for the initial production and the website / order tracking doesn't provide this information. Despite these minor issues, I would certainly buy from this shop again as I'm overall very happy with the items I received.

29 de outubro de 2024
logótipo da Apex Bespoke Carpentry Ltd

Resposta da Apex Bespoke Carpentry Ltd

Hi Graham,
Thanks so much for your feedback and I'm really glad you were happy with the shelves and packaging. We have reviewed our packing process to ensure no essential items are missed from parcels going forward and I am really sorry for the inconvenience caused by the missing fixings.
The order tracking is a great idea, and I will definitely look into adding this as a feature!

Classificada 3 em 5 estrelas

Good product however totally let down…

Good product however totally let down by delivery service not being able to find our property apparently ?
Ashliegh sent directions to courier company who delivered on a day which I had told them no one would be in fortunately a neighbour took delivery

4 de novembro de 2024
Classificada 4 em 5 estrelas

Delivered but not delivered

Everything was straight forward on the website,I choose the sizes of wood I need from the drop down menu,once I was happy checked out,which very simple,got an email from them confirming my item,now had to wait for a few days for delivery. Sadly this is where it fell down a bit ,although I had updates via tracking DX the courier who deliver the item,their website was telling me it had been delivered.But I hadn't received it,the email I was sent by the courier was telling me so,it would have been very helpful if they had mentioned it was delivered to a neighbour,I didn't even get a slip through my door to tell me a neighbour had received it. I spent the next few days wondering where it was. So I emailed Apex to tell them,they replied promptly with they r sorry and we're looking into it,of course the next day my neighbour delivers said items to me,so I rang Apex to apologise for the misunderstanding,but I think DX couriers should be made aware that they need to communicate to the drivers they must keep the customer up to date on where they drop off the items that were purchased . This is the reason I have marked up 4 stars otherwise it would have been 5 stars people's

28 de outubro de 2024
logótipo da Apex Bespoke Carpentry Ltd

Resposta da Apex Bespoke Carpentry Ltd

Hi Dave,
Thank you for your feedback. I'm glad to hear that you were happy with our website and order process. It is a shame that your experience was let down by the courier, although I completely agree this was poor service from DX. Please know we have raised this with our account manager at DX and I do sincerely apologise for this incident.
Kind regards,
Ashleigh

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