Apex Bespoke Carpentry Ltd Opiniões 

252
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Really beautiful products and helpful customer service. I bought an airing cupboard shelf from Apex and was really happy with how easy it was to order custom sizing and the quality once it arrived. I... Ver mais

Classificada 5 em 5 estrelas

I ordered shelving for my airing cupboard and store cupboard. As I am in a new build these were not built in. The order process was very easy and I was kept informed of the progress regarding my order... Ver mais

Classificada 5 em 5 estrelas

I’m very impressed with the product and service. It’s of high quality and the delivery was fast. I highly recommend it to anyone. They also provide excellent support with installation videos.

Classificada 5 em 5 estrelas

Very pleased with quality of airing cupboard shelf. Great to have the option of bespoke sizing, at a reasonable price. Definitely recommend & pleased I found Apex.

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

Apex Bespoke Carpentry Ltd specialises in handmade, bespoke wooden products. We offer a range of customisable furniture, including easy to install airing cupboard shelves.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

252 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(252)

98 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Poor service

I placed an order over the Christmas/New year period and it was cancelled with no reason whatsoever. I sent an email querying it and got no response

12 de dezembro de 2025
Opinião espontânea
logótipo da Apex Bespoke Carpentry Ltd

Resposta da Apex Bespoke Carpentry Ltd

Hi Kelly,

Our website has been changed since, but at the time that you ordered it was set up so customers were asked to select the size range that their shelves fell under and then tell us the exact size in the personalisation box below. You selected the smallest size range (30cm x 30cm) and then requested shelves made at 88cm x 80cm. Our shelves are priced to reflect the material, labour, shipping, etc costs and unfortunately there was a significant underpayment for the size you wanted. I apologise for the confusion, we had experienced this with another customer and messaged them to explain and it wasn’t received well (I think a relatively unknown business asking for more money to complete an order caused some alarm!) we decided that any orders like this would be immediately cancelled and refunded. I’m also really sorry if we missed an email from you too.

I’ve just checked your order and it says it was fully refunded, but if that is not the case please email me direct ashleigh@apexbespokecarpentry.com

Classificada 5 em 5 estrelas

Perfect answer for difficult storage problem. …

I needed a storage solution for a narrow closet but nothing I looked at would fit.
I then came across this company and they offered shelving that would match the rest of the shelves in the closet and fit the measurements I needed. I liked their friendly personal service and the shelving is lovely. There was one slat that was loose but that is easily fixed.
The size is perfect and cannot wait to get them up but work on my roof has meant I have not had time yet. So glad I found this company.

25 de fevereiro de 2026
Classificada 5 em 5 estrelas

All round good experience

Easy to order, arrived promptly, and well packaged with no defects or damage. Installation was really straightforward, and the quality of the product is great. This is the second time we've ordered custom measured slatted shelves for cupboards and they're robust and well made. The first ones have been in situ for almost 2 years and are just as solid as ever, even on flimsy stud walls like ours!

25 de fevereiro de 2026
Classificada 5 em 5 estrelas

Good product

Good product. Responded well to special request for alternative brackets.
Quick delivery.

23 de fevereiro de 2026
Classificada 5 em 5 estrelas

This was such a relief to found this I…

This was such a relief to found this I just moved into a new home and as a busy mum of two who likes to be organised this saved so much time and looked so tidy a organiser airing cupboard straight away was all put together and in within 1 hour

23 de fevereiro de 2026
Classificada 5 em 5 estrelas

Bespoke shelves.

We asked for a certain measured shelves and that’s what we got, very impressive. As well as the shelves we got fixing wood and screws. All delivered in a well packed parcel delivered very quickly. Thank you for your good service.

26 de fevereiro de 2026
Classificada 5 em 5 estrelas

Positive

I ordered some MDF shelves for the utility room. I'm really pleased. Communication was good. The product was as expected.

21 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect shelves

Perfect shelves!
Arrived earlier than expected, great quality and finish, true to size and easy to install.

5 de fevereiro de 2026
Classificada 5 em 5 estrelas

Amazing company

Amazing company , simple order process. Not rip off proving , accurate measurements and high quality materials . Highly recommend

4 de fevereiro de 2026
Classificada 5 em 5 estrelas

Well made shelves, made & delivered in good time

Ordered a couple of airing cupboard shelves recently to put in my bathroom. The ordering and specification process was very easy and they were delivered well-wrapped a week or ten days later. Sizing and build quality are spot on. I’ll definitely buy from you again in the future.

5 de fevereiro de 2026
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Extremely fast delivery.
After receiving my order with a minor issue a replacement arrived within a few days after contacting via e mail.

3 de fevereiro de 2026
Classificada 2 em 5 estrelas

Time Wasters

I was told what I wanted was in stock but when I ordered I waited 5 days with no reply so I messaged them and they said it was not in stock but I'll wait. They were unresponsive to web chat after the beginning so I had to use email.

A few days later, I was told my order was cancelled and I would be refunded which I was. What a waste of time. Expected good things looking at the high ratings but very disappointed in the end.

24 de janeiro de 2026
Opinião espontânea
logótipo da Apex Bespoke Carpentry Ltd

Resposta da Apex Bespoke Carpentry Ltd

Hi Shakeel,

Thanks for your feedback and I’m really sorry about the outcome of your order. I would like to add my perspective on this. You enquired about a chopping board made to a bespoke thickness. I spoke with you on the live chat and informed you we had the raw material in stock and that it would be difficult to determine the exact, finished thickness until we had planed and sanded it, but that we would do our best to meet your requirements. That process alone extended the production time for your order because we spent longer than usual planing various boards to meet your thickness. What I failed to do was inform you that this could increase our standard production time.

The live chat facility we have decided to keep free of AI, a lot of customers have commented that they are glad to speak with a human, this means we can’t always respond immediately. The last message you sent, which was two working days after you ordered, you used the live chat, it was after midnight and you sent an email at the same time. I replied via email at 7am. I was taken aback by the tone of your messages stating “I demand a response” and “I expect delivery by …” As soon as our workshop team told me your order would not be delivered on the date you expected, I felt it was best to cancel and refund the order given the already unhappy communications. The delivery timeframe was stated as 3 - 5 working days and you had begun messaging after only 1 working day. We are very focused on quality finishes and accurate measurements, you say you chose us based on our good reviews, but then didn’t allow us the time or trust to actually carry out your order.

Kind regards,
Ashleigh

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