Apria Healthcare Opiniões 273

Please note this review does not reflect the employees of my local branch, but the corporation. I have been with Apria for approximately three years. I changed insurance for the current year. I physically walked my new insurance card to the local office, where it was copied to be sent to the corporate office in December of LAST year. Four months later they are demanding their equipment back post haste. Very poor way to retain customers. Be very wary if you think you will ever change insurance!

Kept sending my a bill but when I signed in online it said my balance was zero. When I called to see what the issue was, they said that the account did in fact not owe anything. Come to find out they were billing me on an account I didn’t know I had and didn’t bother telling me that they’d created a new account for me. So now I have a bill in collection because they were too lazy to tell me that I had 2 accounts for some reason and I’m the one whose credit is going to suffer. They don’t care at all. Just say they’re sorry but have no remorse for what they did. Just matter of fact “you have 2 accounts” but they don’t actually care that they screwed me over. These people are horrible and they shouldn’t be allowed to continue to practice in this manner!

I ordered an item that showed up as "In Stock", they also say they ship same day if the order is in before 1pm. I ordered on a Sunday expecting them to ship on Monday, didn't ship Monday, contacted on Tuesday, they say the item is drop shipped from the MFG (not in stock then) but will ship today, doesn't appear to have shipped today either.

I get products in a timely manner, and they work well. The problem is their billing. They used to call me for "permission" to charge my card, when the contract already says they can charge the card I have on file with them. The amount my insurance company says I am on the hook for is much more than what I finally get charged by Apria. Three months ago they sent me an email, telling me to expect a charge to my card. They still have not charged my card. I cannot figure out how they stay in business.

Apria Healthcare is going down hill quickly....I was on the phone for over 1.5 hours to ultimately being told that it is now after hours and no one can help or assist me. This was a series of many call transfers to many customer service representatives with heavy accents from many foreign countries. Had to repeat myself many times and each transfer had to validate my identity. In the end, was able to add a comment to my pending order

Just read the other 97% of 1 star reviews that wish they could give 0 stars worst experience of my life on the phone. At least 10 times find any other company and use them.

The most u n professional, incompetent idiots. Lied to a neighbor, violated health privacy laws. Told them to never come on my property again. They text patient without consent. Filing complaints with state and federal regulatory agencies.

Not good customer service cause they were not nice to their customers and the employees were not nice

I would give 0 stars if I could. This company has been shady from day 1.

They shipped equipment to my home without a conversation of my needs.

Their bills just state that I owe $X without any description of what the amount represents.

They call once a week, but when you answer the phone, it is a computer system that you need to interact with to determine why they are calling. I asked multiple times for the phone calls to stop which were disregarded. I only got the calls to stop by changing the phone number on my account to a fake number.

Now that we are in a new insurance year, they took a claim from last year and resubmitted it for processing as a current year claim. And, since my coverage has changed and deductible has reset, they are now pursuing me for additional money above and beyond what I actually owe. This company needs to be shut down.

Billing issues for over 3 months now. Billing question are answered by "Offshore" individuals. They can only answer what you can already see on your account, which does not resolve any issues. Every response starts with "I'm sorry". They will not transfer you to an American based resolution center. The escalated email address provided never responds. Our account shows paid, zero balance, as well as amount due on a different page at the same time. It can't be both! Auto pay never worked. There is no way to get to a resolution unfortunately.

Apria is an incompetent company who hires non English speaking personnel and does not train them to do anything except apologize for not helping and leaving you on hold forever. They billed the wrong insurance and took 5 months to bill the correct and then send me to collections. They are not willing to help at all!

Customer service gets less than one point.They don't call back or no matter how long you wait. Stayed on phone for over 45 minutes with not response. But in for them to call me and never did. They want you to use equipment that is old and do not want to update it. It is never serviced and they just tell you to keep using it. Hoses filters need to be replaced and if you cannot get them they just refuse to call you to aid you. Don't deal with them if you want to stay alive.

I wish there were thee possibility of a lower review. I have a malfunctioning CPAP. Not only do the refuse to service it they will not even help me with the names of companies that will.

I was charged for items I did not order.
I requested a return label which they sent.
I promptly dropped off at UPS. And have the receipt. Today I get an email from Apria saying they had received my return. Tonight I another email saying they did not get it. The left hand does not know what the right hand is doing. I told them take it up with UPS they said they delivered it. What a terrible company! I will new do business with them again.

As with probably everyone else I HATE APRIA. I want to close my account. There is no way to do that on the website. No way to remove any information form my profile on the website. It is the weekend but after many prompts on the phone they tell me that they're closed. Why wasn't that the first thing they said on the prompts? Because they're apria and they don't care about the customer. I just want all of my information out of their database. Why can't I do that online? Why can't I remove information online? Why do I get stuck with a person from sales when I call and they can't do anything except sales. It's been several years since I contacted them last and they're still the worst.

APRIA provides absolutely terrible customer service. Prescription for a CPAP was sent to them which for weeks they could not find in their system. Apparently APRIA and APRIA DIRECT has two separate ordering systems which don't talk to each other. After having the referral sent several times APRIA finally located it. By the time the order for my out of pocket purchase was ready to place, the machine I wanted to buy had been discontinued by APRIA. Throughout this entire process, their attitude was, "Sorry, there's nothing we can do." Find another equipment/supply provider!

They are very rude. They giveme someone how can't speak English.
I can't understand them and I hang up. I hate them hate hate hate them. They suck. I am switching to another company. Melody

From the very beginning, I have been very displeased doing business with Apria. Without consulting me, they decided what mask I should wear, and it turns out it was a mask I cannot wear. Took me weeks to get this figured out and I actually had to drive to the local office to take care of it. 30 minute wait times on hold every time you call. The billing department is outsourced to another country so you cannot understand what the people are saying and they can't understand you. They have a screwed up schedule of what you're supposed to order and when. I can't keep it straight. I order something and a week later I get a past due notice. Now I'm getting these emails telling me that my issue is being resolved and I have no idea what that issue is. Every time I respond to the email asking them, What is this about?, they send me another email telling me they're looking into the issue. It's a horrible company to do business with. They're way too big and they just don't care about their customers. I'm gonna contact my insurance company and tell them I am not happy and I want to change suppliers.

Their core business model is dishonesty.

Never have been able to talk to anyone and they don't have a chat or even a email to contact them about billing issues. Have sat on hold for over 2 hour and they had the system hang up on me. Have optioned for a call back and they never call back. They often do not credit payments correctly and the send me overdue notices when it's not overdue and then you can't talk to anyone to get it fixed. I have just started to ignore them and normally they figure it out after a while or if they call me about it, I get it fixed then. Worst company I have ever dealt with.