Arbury Opiniões 

824
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a great experience buying and collecting my car. Katie and Connor were both incredibly helpful from start to finish, making the whole process smooth and straightforward. They were professional,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We recently leased a new car from Arbury and can not recommend highly enough. We are delighted with our new car but must also mention the seamless process and exceptional customer service we experienc... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I wanted to say how incredibly helpful Lybbie was during my visit to Arbury Motors. She was thoughtful, patient, and genuinely attentive throughout the whole process. Her calm manner made the experien... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Booked my car in for service. Arrived, waited to be spoken to by staff. Told car couldn't be serviced due to lack of parts. Couldn't have been contacted before I drove to the service centre. Assured I... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

Since Arbury first opened its doors in 2000, we’ve grown from a single PEUGEOT site to multiple Arbury dealerships located across the West Midlands, Warwickshire, Worcestershire and Staffordshire. We’re proud to represent several esteemed brands, including PEUGEOT, SEAT, Nissan, Škoda, FIAT, Leapmotor and Abarth and CUPRA. At Arbury, we offer a fantastic range of Business and Motability vehicles across our brands. So, whether you’re looking for a brand-new car, a quality used vehicle, the next addition to your fleet, or a great deal on a Motability vehicle, there’s plenty to choose from at Arbury!


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

824 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 93% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(824)

183 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very good experience

Very good experience. Not pushy, very helpful and nice coffee! Although I bought a Peugeot from elsewhere, I would nevertheless return here when looking.

27 de fevereiro de 2026
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Excellent Customer Service

I bought my Cupra Formentor from a different dealer. Its had a lot of problems and confidence was wearing thin. I took it to Arbury Solihull for diagnostics tests and from the very start they were great and very reassuring about getting the problem fixed. Special mention to Shannon Harrison kept me updated all the way through. She also arranged a courtesy car and explained process of the repair very clearly. It safe to say I have found a new home for my Cupra when I need one. I now feel a lot anxious about my purchase. Any future car purchases they would be my first call.

19 de fevereiro de 2026
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logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Fantastic experience

Louis was an excellent help when purchasing my new fiat he was super helpful. He made the experience of part exchanging and buying a new car smooth and easy.

28 de fevereiro de 2026
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Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Great Service

Great experience getting my new car sorted with Luke

Professional throughout the whole process, and kept me well informed

Fantastic handover as well!

27 de fevereiro de 2026
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logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

New car purchase

From the moment we sat down Luke was helpful and made the whole experience relaxed and fun.
Everything was explained and all questions answered honestly. There was no rushing through anything or railroading into decisions.

26 de fevereiro de 2026
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logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 1 em 5 estrelas

Dont Hide Issues

When will a dealer learn that when they don't answer a customer's question then said customer will know something being hidden about the car.

I asked why car had been sold then put back on for sale?

They replied with 'they can't respond with why customer hasn't purchased MOT insurance.'

I never even asked about insurance.

Read emails correctly.

26 de fevereiro de 2026
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

First of all, I will state that you have never visited Arbury, Peugeot in Lichfield and have only been communicating with my dealership via email. We answered all your questions and queries in a timely manner; with the exception of one question which was in regard to why the car had gone back on sale - this was a genuine error on our part as we responded about the MOT insurance instead.
Due to the high volume of emails and questions you are referring to us, this was a simple error, for which we do apologise. You could have merely emailed us again rather than choosing to review us negatively on the Google platform.
I also noticed that you are posting a high number of 1 star Google reviews, many of which are directed at reputable motor dealers. This suggests you have no intention of purchasing a vehicle.

I wish you all the best in the future.

Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service from start to finish. We were dealt with by Andy Parton, who was professional and really helpful in assisting us to buy our dream car. We felt no pressure to purchase and he ensured we were given all information before making the decision. He also went above and beyond to ensure that a dink was rectified in a timely manner prior to handover and made us feel at ease with being able to contact him with any issues after purchase. Very very thankful for a positive experience and would highly recommend arbury Peugeot Bromsgrove to anybody looking for a great car!

25 de fevereiro de 2026
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Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Neil has been really helpful and…

Neil has been really helpful and approachable, from the initial phone call to the end of sale, he's made the process of buying our new car easy. Thanks Neil.

23 de fevereiro de 2026
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logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Luke my sales rep has been amazing from…

Luke my sales rep has been amazing from start to finish. Great service and made everything easy. All with a smile. Can’t recommend Luke enough. Amazing service

20 de fevereiro de 2026
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Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Fantastic service

Booked my car in as it had been knocking for a while. The technician James was very thorough and diagnosed the problem quickly. Was expecting a large bill but was pleasantly surprised by the cost and the how quickly they carried out the repair. Would definitely recommend.

29 de dezembro de 2025
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logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 2 em 5 estrelas

I’ve got a mobility car via Peugeot…

I’ve got a mobility car via Peugeot Stourbridge & find out we haven’t got a compressor puncture kit so mobility told me to order 1 via Peugeot Stourbridge. So ordered 1 a week b4 Xmas never received it till feb 16th contacted then 3 times never ring me back after leaving message ? My car was booked in on the 16th feb & the garage never removed the spanner service light of dash so I contacted them via phone waiting half hour put the phone down on me 3 times & then on 4th time a lady picked phone up and just said bring back the next day . Come on guys sort your phones out just want to speak to a person not asking much ?? Can’t do enough 4u when u by a brand new car but customer service as bean shocking Peugeot Albury Stourbridge

16 de fevereiro de 2026
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Resposta da Arbury

Richard, thank you for sharing your experience with us. I sincerely apologise for the delays and the issues you faced with our service and communication. Your feedback is invaluable, and we are committed to improving our customer experience. Just in the last week we have recruited an additional customer advisor to assist with the inbound telephone enquiries and to improve our customer communications.

Classificada 5 em 5 estrelas

Shawn and Jessica were fab and very…

Shawn and Jessica were fab and very helpful with me purchasing my new car; they went above and beyond to help me as I am not very knowledgeable! Thank you both!!!

13 de fevereiro de 2026
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logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Excellent customer service

We found Arbury by chance. We were looking online to see if we could view a Peugeot 2008 in black near to where we live as we were going to order a new one from our local dealer.
Arbury Nuneaton popped up with the exact model we wanted, pre-registered with only 4 miles on the clock, so was available to purchase straight away rather than the 6 month wait from Peugeot, and considerably cheaper, so a no- brainer.
As Nuneaton is a 2 1/2 hour drive away from where we live all the pre-purchase negotiations were done by telephone with the lovely Grace. She was extremely helpful from the start to finish.
On purchase day Arbury were really helpful especially again Grace who was very informative and thoroughly went through everything with us.
A shout out to the service department who made up some registration plates for us cheaper than Halfords.
We absolutely love our new Peugeot and thank you Arbury, well worth the drive. From a chance find online to a new car in 5 days.
We'll see you in a couple of years to trade up again.
Karen and Dave (Selby, N.Yorks)

30 de janeiro de 2026
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Five star service throughout

Throughout my whole experience with Josh from start to finish was fantastic . He kept me up to date and had all the knowledge for any questions I asked. It was a lovely atmosphere in the show room very friendly staff and communication was great . It made the process very enjoyable and relaxing . I would highly recommend Nissan Arbury with Josh and his team

10 de fevereiro de 2026
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logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Brilliant service.

Chris was brilliant. The whole process was easy and fairly quick. Kept us informed and got our car ready for us as quick as possible. Excellent customer service!

10 de fevereiro de 2026
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logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

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