Arbury Opiniões 

825
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Smooth process from start to finish with buying a car from here! I’d like to say a special thanks to George for being an amazing sales man! Would like to also say thanks to Connor for being such an ex... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a great experience buying and collecting my car. Katie and Connor were both incredibly helpful from start to finish, making the whole process smooth and straightforward. They were professional,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We recently leased a new car from Arbury and can not recommend highly enough. We are delighted with our new car but must also mention the seamless process and exceptional customer service we experienc... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I wanted to say how incredibly helpful Lybbie was during my visit to Arbury Motors. She was thoughtful, patient, and genuinely attentive throughout the whole process. Her calm manner made the experien... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

Since Arbury first opened its doors in 2000, we’ve grown from a single PEUGEOT site to multiple Arbury dealerships located across the West Midlands, Warwickshire, Worcestershire and Staffordshire. We’re proud to represent several esteemed brands, including PEUGEOT, SEAT, Nissan, Škoda, FIAT, Leapmotor and Abarth and CUPRA. At Arbury, we offer a fantastic range of Business and Motability vehicles across our brands. So, whether you’re looking for a brand-new car, a quality used vehicle, the next addition to your fleet, or a great deal on a Motability vehicle, there’s plenty to choose from at Arbury!


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

825 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 93% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,4

Todas as opiniões

(825)

184 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I recently purchased a car from the…

I recently purchased a car from the Leamington branch and can honestly say Luke is the absolute best to deal with. Calls back when he says he will, all work that was being done to the vehicle was done on time for collection. Offered a pick up locally as I wasnt part exing my vehicle. Just a really nice guy who went above and beyond. Would 100% recommend Luke and this dealership to anyone looking for a Peugeot.

24 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

Fantastic service from start to finish! From the moment I began browsing to John finding the perfect car for me, everything was seamless. Thank you John Stanton, for your very professional and efficient service, nothing was too much trouble. Highly recommended

27 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

THe sales man Luke was very helpful…

THe sales man Luke was very helpful especially with the mountain of forms i had to fill in without his help i would probably have not bothered he was especially helpful showing me how to and were to sign. a very nice young man. i cannot praise him highly enough.
Also he added my phone to the new car and showed me how to use the new gps system

24 de outubro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 1 em 5 estrelas

None starter

None starter

Peugeot 308 SW 2020 Model

My Peugeot should of been called in on a recall timing chain tensioner but never was
It has been serviced at Bromsgrove Peugeot since new. By previous owner .
It has been off road for near on 6 weeks I have requested written service invoice history from bromsgrove because Chorley Peugeot Ormskirk are refusing make good repairs to the engine without this information ,I still owe several thousands of pounds for this car and I am being ignored by all concerned .
This timing chain fault spans all models so beware if your Peugeot has not been recalled either

24 de outubro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments, the dealership has contacted you directly to address this issue

Classificada 1 em 5 estrelas

Poor customer service, lack of response, lack of honesty.

I was very interested in buying a car from them, awaited their call the next day for a revised offer on my part exchange car. I received no call. The following day I called them to find out that they had sold the car to someone else! I was very annoyed and found this extremely rude that they hadn’t done the courtesy to call me to say that someone was interested in it. They assured me they had found another car exactly the same spec. I waited for 4 days for them to get it from a dealership nearby. They didn’t return calls. I repeatedly asked them to confirm the spec was exactly the same and they confirmed it was each time. I called again to chase up where the car was. I went into the dealership to find out what was going on. It appeared the car had been delivered the previous day, but no one had bothered to phone me. I had been without a car for almost a week at this point. I was on my way back the following day to test drive it and I asked the sales manager to confirm the spec and it turned out it was NOT the same spec/model line after all! Really poor service , poor communication trying to pull the wool over my eyes concerning the spec of the car thinking that I wouldn’t notice, all for a quick sale. All they wanted to do was ‘get the deal done’ in their words. Really appalling service.

22 de outubro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

We are sorry that you have had to write to us about this experience with Peugeot, Leamington Spa. We can confirm that the deposit has now been refunded to you, and training will be put in place to ensure that specifications of cars are clear and that proper communication channels are follows. If you have any issues or queries in the future, you have Katie’s email (Peugeot Sales Manager) and she will be happy to assist in any way she can.

Classificada 1 em 5 estrelas

Absolute scammers

Absolute scammers bought a vehicle off them with six months warranty had a coolant problem within two weeks, they changed water pump had car back still had problem reported went in came back still had problem. Then they basically run down the six months saying they couldn't book in as busy once over the six months they washed there hands saying not there problem even though we reported well before the time was up DO NOT BUY FROM THESE JOKERS !!

15 de maio de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for taking the time to leave your feedback, we are genuinely sorry to hear about your experience and understand how frustrating it must have been to deal with an issue so soon after purchasing your vehicle.
We have checked and can see the vehicle had exceeded the mileage limit stated in the warranty policy. While the warranty covers a fixed time period, it also has a mileage cap, and unfortunately, once that was exceeded, the policy was is no longer valid.
We genuinely regret that your experience didn’t meet expectations, and we’ll take your comments on board to continue improving the service we offer.

Classificada 5 em 5 estrelas

Louis was excellent throughout

Louis was excellent throughout, love my leapmotor! Finally took the leap and Louis was the guy to do it with! Take a leap with Louis!

Thanks for all the help, hard work answering the questions and for putting up with my nagging!

15 de outubro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Ask for Luke.

Efficient, tailored and really enjoyable! Luke was so helpful, he has such a lovely manner, I wasn’t planning on purchasing but he found me the perfect car that I just couldn’t resist.

The car has so many features as standard, Luke knew exactly what I needed.

Whilst Luke was a stand out colleague then whole team were so engaged in leamington it made for such a great experience.

14 de outubro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Very Good

Neil was a great at helping us pick the right car and made the process simple and straightforward. Quick turnaround and absolutely no issues with my experience.

7 de outubro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Got a good deal

Got a good deal. Great service from Louis.

6 de outubro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Dealt with Josh H who has provided…

Dealt with Josh H who has provided brilliant service from start to handover. Highly knowledgeable and went out of his way to provide reassurance and give full transparency. Would highly highly recommend to deal with him directly. Great positive experience.

4 de outubro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Josh Motability Soeciallist Simple the Best

Josh Hunt who was the Motability specialist was amazing , a true gent who supported communicated all the through the process of getting the new vehicle. Knowledgeable and gave me all the information required . Josh was friendly and approachable. He is a credit to Nissan and has been far the best dealership salesman I have dealt with . Would highly recommend using Arbury Nissan Leamington Thank you

1 de outubro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

My experience with Arbury

My experience with Arbury - Peugeot Stourbridge has been absolutely first class. It was our first time joining the motability scheme and Shaun Samra made the experience so easy to do, in fact I was surprised how easy it actually was!
I would definately use this company again. Thank you so much for everything.

30 de setembro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Brilliant service from Louis!

Brilliant service from Louis,
Really professional and easy transaction!
10/10 would recommend this branch, best one since 2 months of car shopping!

30 de setembro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Highly Recommend Ali at Peugeot Stourbridge

I recently visited the Peugeot Stourbridge branch to get my Motability car and was helped by Ali, who was absolutely fantastic from start to finish. Unlike some other dealerships I had visited, where I felt dismissed as soon as I mentioned Motability, Ali made me feel valued and respected throughout the whole process.

He took the time to listen to what I wanted, arranged a test drive, and made sure I could get the exact car I wanted in the colour I had my heart set on. His professionalism, kindness, and genuine care really stood out, and he made the whole experience easy and enjoyable.

Thank you Peugeot Stourbridge, and a big thank you to Ali – you turned what could have been a stressful process into a really positive one. I’d highly recommend him to anyone, especially if you’re looking for a Motability car.

23 de setembro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Chris always gives 1st class service

Chris always gives first class service, very knowledgeable and helpful , always an easy transaction and knows what I look for in a new car , it’s always a pleasure doing business with him , Thank You Chris x

30 de setembro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

Classificada 5 em 5 estrelas

Great customer service

Was look after by Josh in Leamington. Well informed of processes throughout, sign over made simple and easy. very knowledgeable and friendly, have been very well looked after have no complaints!

29 de setembro de 2025
Opinião espontânea
logótipo da Arbury

Resposta da Arbury

Thank you for your comments and 5* review!

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