Well so far I bought a Samsung phone lateJuly/early August 2025......not sure.if its English????. It will not turn on and off and now cracking around the on/off switch... Tried to contact Customer... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Wow, I must admit I was highly skeptical how a company could be legitimate when prices are an absolute steal. How wrong was I, this is a truly fantastic place to buy phones from. Genuine new products... Ver mais
I was very dubious about ordering after reading reviews but so glad I did. Ordered Thursday afternoon around 3pm arrived Saturday by 1pm. It came with the free jelly case as stated. I also found the c... Ver mais
I ordered a Samsung galaxy phone (cheapest price I could find also!) Late on Thursday evening and the phone was dispatched on Friday and arrived at my door at 9am this morning via royal mail s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are passionate about selling electronics and bringing you the latest in new technology, including groundbreaking nanotech and emerging technologies. Our mission is to provide you with top-of-the-line digital technology products and accessories while delivering exceptional customer service.
Informações de contacto
Office 203, 2nd Floor , Equitable House, 10 Woolwich New Rd, SE18 6AB, London, Reino Unido
- +44 20 3286 6667
- info@arezona.co.uk
- arezona.co.uk
4,0
Bom
168 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick delivery of my order
28 de março de 2024
Resposta da Arezona
Dear Chengetai,
Thank you for your positive feedback! We're delighted to hear that you were pleased with the quick delivery of your order. Providing efficient service is one of our top priorities, and we're thrilled that we could meet your expectations.
If you have any questions or need further assistance in the future, please feel free to reach out to us. We're here to help!
Best regards,
Arezona Limited
Resposta da Arezona
Dear Mark Christy,
Thank you for taking the time to leave us your feedback. We're glad to hear that you found our prices competitive. We apologize for the slight delay in postage and any inconvenience it may have caused. Your satisfaction is important to us, and we appreciate your understanding.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you.
Best regards,
Arezona Limited
A great price and good service
A great price and good service. I ordered a Samsung A54 5g which arrived promptly. Communication with Arezona was excellent.
17 de março de 2024
Resposta da Arezona
Dear Peter,
Thank you for your kind review! We're delighted to hear that you found our service satisfactory and that your Samsung A54 5G arrived promptly. Providing excellent communication and service is a top priority for us, and we're thrilled to hear that we met your expectations.
If you have any further questions or need assistance in the future, please feel free to reach out to us. We're here to help!
Best regards,
Arezona Limited
Why has PayPal emailed me to state my…
Why has PayPal emailed me to state my return request was rejected?
I haven't made a return request?
Apart from this.. Good service.
13 de março de 2024
Resposta da Arezona
Dear Grizzle Bear,
We appreciate your feedback and apologize for any confusion caused by the email from PayPal regarding a return request. It seems there may have been an error in their system, as you mentioned not initiating any return request.
Rest assured, your satisfaction is important to us, and we're glad to hear you've found our service to be good overall. If you encounter any further issues or have concerns, please don't hesitate to reach out to us directly, and we'll be happy to assist you.
Thank you for bringing this to our attention, and we look forward to serving you again in the future.
Best regards,
Arezona Limited
Excellent service
Fast delivery, and excellent service in resolving issue where incorrect model was shipped in error.
11 de março de 2024
Resposta da Arezona
Dear John,
Thank you for sharing your experience with us! We're thrilled to know that we were able to promptly resolve the issue with the incorrect model and provide you with excellent service throughout.
If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Best regards,
Arezona Limited
Resposta da Arezona
Dear Gordon Hopkins,
Thank you for your review! We're glad to hear that you found our price competitive and delivery prompt. Enjoy your PlayStation 5, and if you have any questions or need further assistance, feel free to reach out to us.
Best regards,
Arezona Limited
Resposta da Arezona
Dear Paul,
Thank you for your brief but impactful review! We're delighted to hear that you found our service outstanding. Your satisfaction is our top priority, and we appreciate your support.
Best regards,
Arezona Limited
excellent service first company in uk…
excellent service first company in uk that does monthly installments with clearpay on mobile phones,with big discounts and offers.thankyou so much really appreciated highly recommended to all people.
29 de fevereiro de 2024
Resposta da Arezona
Dear Hafeez Younas,
Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with our service and found our monthly installment option with Clearpay convenient. We truly appreciate your recommendation and look forward to serving you again in the future.
Best regards,
Arezona Limited
Broken site, snarky customer service
Received a voice call laced with attitude to cancel my order due to a fault on their website. Typing this review on the new phone I bought elsewhere instead.
7 de fevereiro de 2024
Resposta da Arezona
Dear James,
We're sorry for the inconvenience you faced with our website and customer service. Your feedback is valuable, and we'll address the issues raised to improve our services. We hope you'll consider giving us another chance in the future.
Best regards,
Arezona Limited
Very good service, quick and secure delivery, and well packaged.
Good ordering process, with prompt email responses. I highly recommend.
5 de fevereiro de 2024
Resposta da Arezona
Thank you so much for your kind words and positive feedback. We're delighted to hear that you had a positive experience with our service. Your recommendation means a lot to us!
Regards
Arezona Team
Ordered two phones
Took a little longer to arrive than thought, but communication was open, and I was updated along the way. So far no issues with the phones
4 de fevereiro de 2024
Resposta da Arezona
Dear K Barzey,
Thank you for sharing your experience! We appreciate your patience and understanding regarding the delivery time. We're glad to hear that you found our communication helpful and that the phones are working well for you. If you have any questions or need further assistance, feel free to reach out.
Regards
Arezona Team
Phones arrived in sealed boxes from…
Phones arrived in sealed boxes from maker and arrived next day as promised
9 de fevereiro de 2024
Resposta da Arezona
Dear Ron,
It brings us great pleasure to learn that, as promised, your phones came in sealed boxes on time. We appreciate that you choose Arezona.
Regards,
Team Arezona
Very pleased!
I ordered a Samsung galaxy phone (cheapest price I could find also!) Late on Thursday evening and the phone was dispatched on Friday and arrived at my door at 9am this morning via royal mail signed for!
I will be honest I was a bit skeptical because I checked out using clearpay and didn't get confirmation on the website itself after I paid but I messaged them via WhatsApp and was reassured it went through.
Excellent service, quality and price!
I'll definitely use again.
I don't normally do reviews but I came here to check out the reviews before purchasing so I thought it was only fair to leave an honest review myself after!
3 de fevereiro de 2024
Opinião espontânea
Resposta da Arezona
Dear Vicky,
We appreciate your complimentary review. That you had a positive experience with Arezona makes us very happy. Our top goal is your contentment, and we eagerly await the opportunity to assist you once more in the future.
Best regards,
Team Arezona
My phone arrived as promised and my…
My phone arrived as promised and my heraing aid app works
2 de fevereiro de 2024
Resposta da Arezona
Dear Mike,
We're delighted to hear that your phone arrived on time and that your hearing aid app is working perfectly. Thank you for sharing your positive experience with us!
Best regards,
Team Arezona
Excellent Customer Service
What a pleasure to be communicating with someone who actually show they care.
All on WhatsApp, made a special request as purchasing a mobile for my elderly father, and they had no hesitation to help out.
Also I have checked their price with so many other sites and they re the cheapest.
Just awaiting for the parcel to arrive at my dads.
Only downside is I had to ask for tracking number as this had not been supplied in the confirmation email.
Would definitely recommend and share this site with my friends and relatives. We’ve already purchased a second phone.
Thanks Arezona
1 de fevereiro de 2024
Opinião espontânea
Resposta da Arezona
Dear Fiona,
We appreciate your kind review. We are happy to help with your unique need and offer the most competitive costs. We apologise for forgetting to include the tracking number in the email; we'll make sure it appears in subsequent ones. We are grateful for your suggestion and forward to work with you once more!
Best regards,
Team Arezona
It is the best company I have ever seen…
It is the best company I have ever seen and it has fast delivery and quality I will receive my package in 4 day
22 de janeiro de 2024
Opinião espontânea
Resposta da Arezona
Dear Kenzo,
We appreciate all of your positive comments. We are pleased to learn that our prompt delivery and excellent service met your expectations.
Best regards,
Team Arezona
Excellent service so far and the price…
Excellent service so far and the price point for my purchase was the best I've found online. Responded almost immediately to my queries.
19 de janeiro de 2024
Opinião espontânea
Resposta da Arezona
Dear Mustafa,
Thank you for the kind comments! It gives us great pleasure to learn that our service, costs, and prompt answers to your questions met your expectations.
Best Regards,
Team Arezona
Ordered an HDMI to DisplayPort adapter…
Ordered an HDMI to DisplayPort adapter (clearly labeled as such) and was sent a cable that does the opposite. I messaged over WhatsApp and it was originally dealt with very quickly and a replacement was sent. Unfortunately the replacement was the same type cable. I have since been unable to get in touch via WhatsApp for over a week now - messages are being read but ignored. I have been unable to get a refund or information on how to return the two incorrect products that I have no use for.
3 de janeiro de 2024
Opinião espontânea
Resposta da Arezona
Dear Tait,
We sincerely apologize for any inconvenience caused by the mix-up in your order. Despite the initial oversight, we've already provided you with a free item, and we're more than willing to do it again. Your satisfaction is our priority, and we're here to ensure you get the right product hassle-free.
We genuinely appreciate your patience and understanding throughout this process. Please take advantage of our Video Call Feature at your earliest convenience to help us identify the correct item for you. We're committed to making things right and ensuring a positive experience for you.
Once again, we apologize for any inconvenience caused and appreciate your ongoing cooperation.
Best regards,
Arezona Team
I recently purchased a phone for my…
I recently purchased a phone for my wife, I found the product to be reasonable in price and also it was brand new the person I spoke to was helpful and after placing the order it arrived following day which I found to be helpful.
12 de dezembro de 2023
Opinião espontânea
Resposta da Arezona
Dear Mr Miladul,
Thank you for your feedback! We're glad you found our phone reasonably priced and brand new. It's great to hear that our team member was helpful, and we're pleased your order arrived promptly the next day.
Best regards,
Team Arezona
I purchased a PS5 for Christmas
I purchased a PS5 for Christmas, I WhatsApp the company with any questions and got a reply instant. So I was helped & supported.
Next day delivery too!
Thanks
27 de dezembro de 2023
Opinião espontânea
Resposta da Arezona
Dear Angela,
Thank you for choosing Arezona! We're glad our instant WhatsApp support and next-day delivery met your expectations. Your satisfaction means a lot to us.
Best regards,
Team Arezona
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.