Ariacove Opiniões 

I ordered a coat and paid for next day delivery. It didn’t arrive the next day. When it did arrive, the quality was not as expected for the price so I requested to return the item. This was rejected as they don’t accept returns on their sale items. However, their returns policy states a credit note can be offered for sale items, so I have requested this. I sent an email on the 1st December and have not received a reply despite contacting them numerous times. I’m still awaiting a response and I’m extremely disappointed with the customer service.

The order has not arrived in promissed time frame and they do not replay to emails or IG messages. This is a scam, do not buy here

UPDATE - 1⭐️ to 3⭐️
Commented on a recent instagram post asking to contact me regarding faulty items. Received a message from them within a few hours and the problem was sorted. Thank you very much.

Purchased 3 items from their sample sale this Black Friday, it does state when ordering that there are no returns or refunds. However two of the three items they sent me were faulty.
One item had a hole and bobbles around the material as if it had already been worn. Another item had the sewing coming away at the strap making it not safe to wear.
I've contacted them via email, online chat, and instagram with no response on any platform.
I even attempted to register the return with pictures added of the faults on the items and they denied my request. Surely a return and refund should be accepted on faulty items.
Will not be using this brand again as their quality and customer service is absolutely diabolical.

I ordered a faux fur coat, no email from them about the shipping and when the item arrived it was very bad quality. I asked for a return.
Never buy from them again.

Ordered a dress on 9th November - still no update 14 days later. Have emailed twice but no response, yet still posting on Instagram etc. Do not buy from here!!!!

Bought 2 dresses both not suitable for me. Requested a return (for store credit) to order a suitable option and this was rejected. Be cautious of ordering anything discounted/sale as apparently you cannot return this. Such a shame as wanted another outfit from them.

This website is a scam! I ordered my dress 2 weeks ago and I didn’t receive anything, no replying to my emails. Nothing. Report them!

I ordered from Aria Cove on November 14th for expedited shipping and I have not received any tracking information. I have sent multiple emails asking for an update and I have used the online chat system and I haven’t gotten an answer.

I ordered a lovely skirt @ was sent an awful black dress . My return was rejected even though they sent me the wrong item . They haven’t even replied to my PayPal case . Very poor customer service

I ordered a fur coat and when it arrived the next day the quality was so poor. I then paid 9 pound delivery to get the return completed as soon as possible which it was received by then the next day. I have had no confirmation that it has been received they are ignoring all emails, instagram messages and online chat messages when they were responding very promptly when I was buying the item. Customer service is so poor as well as the quality of clothes

I bought 3 outfits. Two were perfectly fine but one looked different to the picture online but that was because the way the model posed made the top look different. I submitted a refund request which was rejected because it was a sales item, which is fair enough (I missed the t&cs). But I’m entitled to an exchange or credit note which I submitted. This has again been rejected, stating I am not entitled to a refund but I don’t want a refund. I also sent an email with the same request; it says clearly on their website that sales items aren’t eligible for refunds but the customer can have a credit note but the email hasn’t been replied. I’m not sure who is on the other end of these requests but I’m hoping someone else sees this and helps me.

The lack of poor customer service this retailer offers is awful! No replies on emails and no refunds being given! Do not order from this website!

ordered almost tree weeks ago and still hasn‘t been shipped. Very disappointing

Online retailers must give customers a 14 day period from the point of delivery to notify that they would like to return items for a refund. Aria Cove point back ignores this legality and refuses refunds after 7 days!! Such a shame as I think their clothes are beautiful, but I have no option but to NEVER shop here again due to their total disregard of basic consumer law and their poor customer service. Really really disappointing! Online brands must do better.

I’m incredibly disappointed with my recent experience with Aria Cove. I paid extra for express delivery, expecting to receive my order quickly. Nearly two weeks later, there’s still no sign of my package, and I haven’t received any updates from the company on its status.

What makes this situation even more frustrating is seeing Aria Cove’s social media filled with promotions featuring influencers, all while neglecting actual paying customers. It feels ridiculous that they invest so much in influencer marketing only to offer such poor treatment to their customers.

When you pay a premium for fast delivery, you expect reliability and at least some transparency if issues arise. Unfortunately, Aria Cove has failed on both counts. I’m extremely disappointed with their priorities and would caution others before ordering, especially if you value dependable and respectful service.

Awful customer service, 0 response to emails.

Love my new bits from aria cove, fab quality ✨

Absolutely shocking lack of customer service and return process. My partner purchased 2 Eden dresses for me (different sizes) and returned the one that didn't fit immediately after receiving it (literally within a day as I was just trying each on for size since the sizing guide was odd). He received an email confirming my return request with an RMA# on July 29 (which was about 2 days after submitting the request), upon which he received a confirmation of the successful delivery back to Aria Cove by the courier on August 12. We have received no response since, and have followed up since the beginning of September via email (twice), chat online, and Instagram DM to understand why we have received no response since our item has been returned. This dress wasn't cheap, it was $130 at the time (so $260 paying for two) and the shipping is insane enough from the UK to Australia ($70 express post one way so it could get here in time for an event, and we had to pay $40 Aus Post back to the UK because they don't do free or discounted return shipping).
Does the customer service team even exist? Is the info email monitored by anyone? What is the point of the online chat if no one monitors it either? I've been trying for two days to no avail. This is not the quality of service I would have expected from a brand that seems to present themselves as higher quality.
A real shame as this experience has completely ruined any future purchases for me from them.
When can we expect a response, if at all?

Purchased the ELLE dress on pre order, dispatch date was advertised as August 26th however after multiple emails, Instagram messages and trying to speak to the useless chat bot, I have still had 0 responses.
I ordered 2 sizes and spent £100.
I luckily managed to purchase the dress from ASOS for my event!
I now have 3 of the dresses which might I add are NOT £50 quality!!
The dresses were delivered a month after purchasing whilst I was on holiday, I have since returned and am trying to return them, but am being refused as the period has passed!
I am hoping by writing this review, someone will reach out and help me please! I still haven’t had a response to my emails from weeks ago!
I have no use for these dresses any more and want my money back!!

J’ai fait une commande le 14 septembre 2024 de deux articles, avec un délai de livraison de 5 à 10 jours annoncé. Au 25 septembre, je n’avais toujours aucune nouvelle sur l’expédition de ma commande ni infos de suivi. J’ai essayé de contacter le service client par mail, je n’ai jamais reçu de réponse. Finalement, c’est sur le chat en ligne que l’on m’informe que ma commande vient d’être envoyée, et que l’on me donne un numéro de suivi. À partir de là, j’ai reçu ma commande sous 4 jours et les articles sont conformes et de bonne qualité. Le manque de fiabilité est toutefois regrettable.