I have not received my package (order from December; shipment to Berlin/Germany) There is also zilch response to emails, the chatbot is also sleeping, and the contact interface on the webseite is also... Ver mais
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Leia as opiniões dos outros
I placed my order on 21st December 2023 and my parcel arrived today 2nd January. Considering the Christmas and New Year holidays this was excellent timescale for delivery. I found the product on arkiv... Ver mais
A empresa respondeu
It’s simple: with this pricing and the concept of reducing the waste of beauty products, I can finally treat myself to my favorite perfume. That makes me smile every day. It was nearly finished... Ver mais
Snelle levering en hele mooie producten ingeslagen voor een fractie van de adviesprijs. Had me veel geld bespaard als ik er eerder vanaf wist. Geeft ook een fijn gevoel dat ze zo bezig zijn met duurza... Ver mais
Informações sobre a empresa
Escrito pela empresa
Arkive. is the first circularity-driven redistribution marketplace that connects surplus beauty products and conscious shoppers by offering discounts up to 60% off.
Informações de contacto
Aletta Jacobslaan 9, 1066 BP, Amsterdam, Holanda
- info@arkive.nl
- arkive.nl
I have not received my package (order…
I have not received my package (order from December; shipment to Berlin/Germany) There is also zilch response to emails, the chatbot is also sleeping, and the contact interface on the webseite is also a black hole. Basically zero customer service.
3 de fevereiro de 2025
Opinião espontânea
Indepth knowledge and application in…
Indepth knowledge and application in circularity related to supply chain technology, with respect to natural resources. And Sinem Tuncer is a great teacher!
25 de janeiro de 2025
Excellent communication
Excellent communication, very fast delivery. Everything was perfect!
24 de outubro de 2024
AER perfumes
Thank you for this order, very happy with my perfumes and thanks for the gift :)
Bogdan
6 de outubro de 2024
Thank you for a pleasant gift in my…
Thank you for a pleasant gift in my box) Was unexpected and so cute.
I've ordered perfume and got for a present gift set of a bodysoap.
29 de maio de 2024
Goede service en fijne producten!
4 de maio de 2024
Snelle levering en hele mooie producten…
Snelle levering en hele mooie producten ingeslagen voor een fractie van de adviesprijs. Had me veel geld bespaard als ik er eerder vanaf wist. Geeft ook een fijn gevoel dat ze zo bezig zijn met duurzaamheid, geweldig.
9 de maio de 2024
Goed maar
Alles prima ook leuke gratis dingen gekregen, alleen zat een van de lippenstiften onder de schimmel
1 de maio de 2024
Amazing customer service
Amazing customer service, seamless and almost real time delivery of the giftcard.
12 de abril de 2024
Opinião espontânea
Super snelle levering.
Super snelle levering, en goede producten! Zeer tevreden 😊
11 de março de 2024
It’s simple: I can finally treat myself to my favorite perfume.
It’s simple: with this pricing and the concept of reducing the waste of beauty products, I can finally treat myself to my favorite perfume.
That makes me smile every day. It was nearly finished at home and luckily was available on the website, and I received it the next day 😍!
Very reliable, good brands, amazing this exists. 🙏🏽
23 de fevereiro de 2024
Opinião espontânea
I didn’t receive my package!!!
23 de janeiro de 2024
Resposta da arkive.nl
Hi Aisha,
Thank you for sharing your concerns with us. We've shipped your order to your specified address, and it has been successfully delivered to your flat. You can track the delivery status using the following link: https://jouw.postnl.nl/track-and-trace/3SOSVJ0554989-NL-2516HT?language=nl
Regarding the unique setup of your apartment building, with 40 individual flats in an 'anti-kraak' type of establishment not originally intended for residential use, we understand the challenges this presents. While we strive to ensure secure deliveries, monitoring each individual delivery within such a setting can be difficult.
To address your concerns, we've initiated an investigation with our eFulfilment partner, Nic Oud, who has extensive experience in online shop shipping for 30 years. They have reached out to PostNL for additional assistance in locating your package.
We discussed with you that this investigation may take up to two weeks to complete. Despite the challenges, we are committed to resolving this issue and ensuring a secure delivery experience for you. Additionally, if the search yields no results and your package is deemed lost, we will provide you with a full refund as promised.
Thank you again for your understanding and patience throughout this process. We remain dedicated to addressing your inquiries promptly and are available to assist you further via email, phone, or iMessage.
Best,
Sinem / Arkive.
Resposta da arkive.nl
Thanks for joining the circular movement, Tamara 🚀
Great concept
Everything nicely priced for the value. One of the items I ordered was out of stock and they informed me right away. They let me pick a replacement and added a gift as well. Very personal and friendly service!
6 de janeiro de 2024
Resposta da arkive.nl
We are blushing to hear that 😊
Vriendelijk en goede service
Goede service nadat ik zelf verkeerde bestelling gedaan had.
8 de janeiro de 2024
Resposta da arkive.nl
Pleased to hear you are happy with the service!
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