Arrow Electronics Opiniões 

I placed an order in July and paid for it in full—yet to this day, I still haven't received all the goods. The customer service is a joke; I corresponded with four different people, and the response was always "we'll check and get back to you," but I never heard from them again.

Want to give No Stars but can't.

Service is now appalling.

Orders go into limbo with Prepare for Despatch moving on a day at a time then never get sent.

Customer Service if they do happen to respond simply ignore the actual question or matter we have raised.

More often though they just ignore us.

Have just cancelled an order placed 13 days ago, now told it will take 2-3 days to process the cancellation.

What a complete farce.

Worst System, Support Agents are like Chatbot, orders not available in order history, no response on emails, no resolution of tickets, auto closure of tickets without resolution, they do not deliver the order neither they will respond. Please do not purchase any urgent & large inventory with them, they are not capable at all even if they offer lower prices, they are nothing less than a scam.. Avoid...Avoid...Avoid

Worst sign in system I have ever gone through; I made an account, which took way too long with SO many extra steps. I tried to download a schematic symbol, and it asked me to sign in AGAIN. After I put in my login, it asked again and didn't even go through. This is the worst site I have ever been on, and I never make reviews. DO NOT WASTE YOUR TIME OR GIVE OUT YOUR INFORMATION TO THIS POS SITE.

Do not buy anything from this company. I bought AK-E7-AIML, they supposed to ship it in 2 days but instead theu never did, then we cancelled the order but they still charged me. I can't reach to anyone to get a refund so had to go through paypal to get my money back. Avoid, avoid, avoid.

Arrow has gone WAY downhill in recent months. Phone calls not returned. Emails not responded to. Not even by management. It seems since they were acquired by Nvidia, they don't have time for their smaller customers.

This company appears to be a scam. I lost $600 dealing with them, and I strongly urge others not to make the same mistake. The low prices may look appealing, but in my experience, they do not deliver the goods. Instead, they claim there were issues with your address, VAT number, or card, even after taking payment. If you try to recover your money through a chargeback, they may suddenly claim the order has been dispatched and provide what appears to be a fake tracking number.

Please be extremely cautious. They also seem to operate under other names, including Verical.com.

Never heard of this company before until I recieved an invoice for an item I never ordered in excess of £350.00 via the SHOP App. To make matters worse they used an address in America when I live in Europe and also stole my email address

I ordered a laptop with a touchscreen and they sent me one without a touchscreen. I cannot get ahold of someone to return it. Cannot get anyone to pick up the phone or respond to email. Had to contact my cc company to dispute the charge.

I would high encourage people to avoid using Arrow as an Azure CSP. Pricing wise they may be fine, but the technical support provided is truly some of the worst technical support I've ever experienced.

Arrow technical support are a terrible combination of slow, lacking in knowledge, and very reluctant to escalate issues.

Even simple requests that require a single ticket with Azure to resolve will take upwards of a week due to the inefficiency of having to go through Arrows technical support. More complex issues become and ongoing battle for Arrow to escalate, and even when they do we still seem to be stuck with 3rd rate support engineers from Mindtree who aren't much more helpful.

The company Arrow ships incorrect goods. The return process is proving to be very difficult due to poor communication and potential additional costs for customs clearance. An employee repeatedly refers to the "RMA return terms" and the "terms and conditions" in several emails. However, after reading through everything, many of our questions remain unanswered especially regarding follow-up costs such as customs duties, higher shipping costs due to the goods being located outside the USA, and so on. The response we received was dismissive:
"If you do not wish to return the product due to the shipping costs that may be incurred at the time of the shipment, we will not be able to process a return as the supplier has requested for the parts to be returned."
While this response is understandable to a certain extent, we purchased goods worth $457.31 and paid $404.71 for shipping to Europe. Returning the goods from Europe to Arrow in the USA would again cost between $400 and $450 in shipping, plus customs clearance fees and even potential penalty duties.
Arrow is unwilling to provide a clear or reasonable response or to find a solution, despite the fact that they demonstrably shipped incorrect goods. On the contrary, the employee continually mocks us as customers. A request to escalate the case to a supervisor was ignored outright.
Our loss amounts to over $1,000 due to incorrectly shipped goods from a supposedly reputable dealer named Arrow. The many one-star reviews on Trustpilot should hopefully deter other potential customers from ordering from them.
We can only issue a strong WARNING in this regard:
STAY AWAY FROM ARROW!

i havent seen a distribution like this in my entire career before. its a hard challenge to get a quote and and their "service" is even worse.

I would not recommend this company based on my recent experience. It took nearly three weeks just to get basic pricing information after my initial inquiry — an unreasonable amount of time for any business. I had to follow up multiple times with no clear updates, and when I finally heard back, I had already sourced the part from another supplier the same day I reached out elsewhere.

Other companies were able to respond and fulfill my order immediately, highlighting how poorly this company handled a very simple request. Unfortunately, this delay cost us valuable time and trust.

If your project is time-sensitive, I would strongly suggest looking elsewhere.

I would like to rate the company not as a costumer but as a (new employee) usually the trial period is 2 weeks but because I have autism and my process of learning is slower than the average person my instructor (Eric) in the meeting with the supervisors decided that I needed more time to learn. In result I've been gaven an extra week I've learned and I'm fully integrated in the company. Finally I've found a place where we get treated as people and not as numbers

Tried to place order. Was not possible - system said mit german VAT is invalid. It is not, i also prooved it to the support by sending a picture from our tax department. No answer. Just ignoring the E-Mail. Now cost went up 5x.

I like the size of this Stapler, very compact & easy to use!

Placed an order online. Experiencing account registration problems, took month for emails back and fourth, yet unable to ship the order. Have been asked to fill in the EUS form but no one seems to care that the form is broken and cannot be filled? Also, no one seriously consider the flow of the account registration page which create a lot of problem for customers after order is placed.

Having used Arrow as a Microsoft Azure CSP for a while now, I can confidently say they are incompetent, badly ran, and their support is near enough useless.

Support requests, even for production environments are rarely responded to within anything less than multiple hours. The first response more often than not includes questions that could be answered by reading the initial request properly. I am convinced this is a stalling tactic that is used to improve internal KPIs on response times.

The support engineers at Arrow are very unskilled and are not able to offer anything more than links to documentation. MindTech, the company Arrow escalate to, seem to be equally as unskilled and I have yet to receive adequate support on any request made towards them.

Unless you plan to use Azure solely for projects where uptime and resilience are of no importance, I would suggest avoiding Arrow at all costs.

Having worked within Cloud for nearly a decade, I can honestly say I've never had such an awful experience.

I should also note that the Arrow Sphere website has experienced multiple major issues impacting the ability to view or create support requests, sending of email notifications, and even the ability for internal staff to read existing support requests.

Poorly outsourced customer service uses broken English and is unable to solve even minor issues. Website mas numerous bugs.

Not a store to recommend! I placed a order with one product and paid it... Day after day they are delaying the delivery... to more than a month after initial estimated delivery. I requested a order cancelation and refund. They refused with the excuse that was a promotion from a partner and because of that don't have NCNR! On product page or on order itsefl nothing refer this limitation! I don't recomend this shop. Let's see if at least i will receive the product...