Want to give No Stars but can't. Service is now appalling. Orders go into limbo with Prepare for Despatch moving on a day at a time then never get sent. Customer Service if they do happ... Ver mais
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Leia as opiniões dos outros
Worst System, Support Agents are like Chatbot, orders not available in order history, no response on emails, no resolution of tickets, auto closure of tickets without resolution, they do not deliver t... Ver mais
Placed an order online. Experiencing account registration problems, took month for emails back and fourth, yet unable to ship the order. Have been asked to fill in the EUS form but no one seems to car... Ver mais
Arrow has gone WAY downhill in recent months. Phone calls not returned. Emails not responded to. Not even by management. It seems since they were acquired by Nvidia, they don't have time for their sma... Ver mais
1,4
Muito mau
72 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Took my money
Took my money, I never got the product. They didn’t help.
15 de dezembro de 2017
Opinião espontânea
Good Service but they send toooo many emails afterwards
Excellent. 5/5 Only sort of down point is that items are over packed. item in size of 2/10 of cigarettes package was sent in box 15x15x2". Far to big. CAREFUL: they will fill up your email box with offers after purchase until you will unsubscribe.
17 de setembro de 2017
Opinião espontânea
Horrible
Horrible, horrible customer service. Won't answer emails, can't get a live person on the phone. Doesn't return phone calls when you leave a message. I've been trying for 7 days to get an order shipped to me and all I get is the run around. Unbelievable.
22 de junho de 2017
Opinião espontânea
Horrible customer service
Horrible customer service.
1. Placed my order and it wasn't shipped for a week even though next day shipping was offered.
2. An item I ordered was just removed from my order as it became out of stock in the wait to ship my order.
3. Had my fedex account added to the order via live support to cover international duties but ended up being charged for all the shipping. Which was $60 on a $20 order.
4. Customer support didn't care about the mix up their support made in charging me shipping and refused to do anything other than offer 10% off next order.
Will never be ordering from this company again.
FedEx however was very helpful in reversing the charges back to Arrow.com
7 de junho de 2017
Opinião espontânea
Unfair shipping charges
I ordered a product from their website. I added my FedEx account to be charged for the duties (the shipping was overseas). I ended up paying the whole shipping which was 4 times the value of my order. I had to write one email and talk with to useless agents. In the end a chat person refund me the value of the order. The shipping still remained on my part.
They lack the willingness to help. I will never deal with arrow.com.
2 de junho de 2017
Opinião espontânea
Site constantly crashes
Site constantly crashes, requests to be notified when site is back up are ignored, sales last for minutes.
17 de maio de 2017
Opinião espontânea
This company would need to drastically improve just to be bad.
It is almost impossible to get through to them in anything other than a chat. They will terminate the chat when you tell them what they are doing wrong. They will never acknowledge or fix a mistake.
16 de fevereiro de 2017
Opinião espontânea
Ordered washing machine from Very.co.uk
Excellent costumers service support staff. Managed to sort all my problems with my delivery
4 de outubro de 2016
Opinião espontânea
Great service
We have had good service overall. They have good products and good customer service.
29 de agosto de 2016
Opinião espontânea
Great service and products.
I purchased an item through arrow.com and saved 30$ overall. The item was an exact match and shipped fast. The customer service is excellent.
21 de agosto de 2016
Opinião espontânea
Excellent service and staff
The two crew Steve and Keith were amazing. It took a 'gigantium' effort to get my wardrobe up the stairs for which I would like to give a great big thank you. They are a credit to Arrow.
1 de junho de 2016
Opinião espontânea
SPAM
This pathetic company will spam the hell out of you even though you never signed up. Some people know how to not make money.
28 de abril de 2016
Opinião espontânea
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