Artah Opiniões 

Tracking number doesn’t work. Order number is not found. Essentially rip off.

Trying to
Cancel a subscription . Unfortunately unable to get into the subscription
Page . Funny has I got into every other . Tried this several times no luck . Have recd email saying item to be despatched . Tried to reply no luck . Now emailed we shall see .

I ordered the Sleep Tonic on 30/8/24.
On 31/8/24 an empty bottle with no pipette arrived.
I e-mailed on 31/8 to let Artah know.
On 3rd September the Customer Service Manager messaged me: 'Unfortunately, some of the sleep tonics were shipped in empty bottles. Replacements were shipped out yesterday. We sincerely apologise for this issue; it’s a fulfilment problem that we're actively addressing. You’ll receive tracking information once your replacement ships. Thank you for your patience and understanding!'

Today is 10th September, I have not received any further communication. I have not received any tracking information and I have not received a replacement.

I have twice requested a full refund including shipping cost.

I have heard nothing since the above message on 3rd September.

** after posting this review I managed to find the founders contact details, e-mailed her directly and within a few hours the situation has been resolved. Thank you.

Great customer service - so my product went missing as the postman delivered it to the wrong address and they were super helpful and sent me a new one with no quibbles.

Great products that work - and make you feel so much better - and first class customer service. I've become a loyal customer and the advice/programmes help build an understanding. Now my family are starting to take an interest too...!

Great customer support from Esjay!

Great customer service from Esjay. Very speedy and easy to deal with, my query was dealt with very quickly and with no fuss at all. Highly recommend. Thanks

Superb products - the best formulations I've come across for Borage oil; skin, hair and nail health; and I really like the D3/K2 supplement. Customer service has been superb with relatively fast shipping not only to the UK but also to the US. Highly recommend.

This is a scam don’t even go there ! All I had was confirmation of an order then absolutely nothing ! Sent email after email and no response! I then went to my bank and they investigated and refunded me my money
They confirmed it’s a SCAM ! Or had a response to acknowledge my email but nothing after that..can’t say issue with Royal Mail we know our postman well !

Very prompt and efficient responses from Customer Service and I am happy overall, thank you

Ordered a product 2 weeks ago and still not arrived. It said 48hour delivery. Social media messages are being ignored and email address bounced back. SCAM. DO NOT ORDER.

Fantastic service after a delivery went astray and I didn’t notice it hadn’t arrived. New product shipped out to me immediately. Well done.

Great customer service - efficient and prompt.

Very helpful service after an issue with damage on arrival. Can’t comment on product yet for that reason (metabolic fix).

Excellent customer service. Very responsive and friendly. I definitely recommend this company!

I received excellent customer service from Esjay! I ordered a product which arrived damaged. My email was responded to promptly and a resolution provided extremely quickly. I can't fault the customer service and the product itself is one I've used before and that's great too!

I had a great customer service experience. I accidentally ordered a product to the wrong address and the CS team quickly fixed the problem with no issues and got a new product delivered to the correct address quickly. I was impressed with the care and efficiency given for this issue, especially since it was due to a mistake I made!

For the second time, I have had an email stating an order has been delivered when it hasn’t. The other part of my order hasn’t even dispatched on 14th June. Order was made on 29th May. Only communication has been initiated by me. This is not good customer service.

Responded quickly to an email query regarding a recipe. Love their products too.