Artah Opiniões 

Resposta da Artah

Há 1 dia

Hi Harry,

Thank you for taking the time to share your feedback. We appreciate you being honest about your experience so far.

We understand that measuring out your supplement each day can feel a little inconvenient, and we're sorry to hear that the packaging hasn't been as practical as you'd hoped. Please could you confirm your order number so that we can review this in a little more detail for you?

Your comments about the resealable packaging and preference for tablets are really helpful, and we'll be sure to pass this feedback on to the relevant team.

We also appreciate that it's still early days with the product, and hope you'll have a positive experience as you continue. Thank you again for giving ARTAH a try!

Warm regards,
Esjay
Team ARTAH

Resposta da Artah

Há 1 dia

Hi Maz,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has fallen short of the service you should expect from us.

We take all the points you've raised seriously and, while we will look into all aspects of your feedback, we're particularly concerned to hear that you received products that appeared to have been opened. This is certainly not the experience we want anyone to have, and I'd really like the opportunity to discuss this with you in more detail.

Unfortunately, we're unable to identify your account from the details on your review alone. We have requested information from Trustpilot but please could I also ask you to contact our team directly at hello@artah.co, quoting your Trustpilot review, so that we can look into this further?

We also appreciate your comments around the subscription management process and communication about upcoming deliveries. We certainly don't want our subscriptions to feel difficult to manage, and customers should always feel in control of their orders and subscriptions. We recognise that we have some work to do to make this easier for our customers and are actively working on a solution.

Thank you again for your honest feedback. We really do value it, as it helps us understand where we can improve.

Thanks,
ARTAH

Resposta da Artah

29/10/2026

Thank you so much for your review, I am sorry there was an issue with the original delivery but I am glad we managed to resolve your query to your satisfaction.

Have a great day!

Thanks,
ARTAH

Resposta da Artah

30/10/2026

Hey Wendy,

Thank you so much for your review, it really helps & we appreciate it.

Have a great weekend.

Thanks,
ARTAH

Resposta da Artah

29/10/2026

Thank you Eoin!

We hope you have a great day!

Thanks,
ARTAH

Resposta da Artah

30/10/2026

Hey Sally.

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you've been disappointed, both by the ingredients in our Vitamin D3 and, particularly, by your experience when contacting our team. We completely understand that ingredient transparency is important, and you deserve to have your questions answered clearly and promptly. So again, we're sorry that we haven't delivered on that.

In relation to your ingredients question, I completely understand why these two ingredients made you pause, so we would like to explain what they're doing there;

Vitamin D3 is fat-soluble, which means it needs to be carried in a small amount of oil to remain stable. The corn oil in our formula is simply that carrier, it holds the D3 in a form your body can use. The amount is tiny: less than one hundredth of a teaspoon of oil.

The maltodextrin serves a different purpose. D3 in its raw form is an oil, and to deliver it in a stable, dry dose, a small amount of maltodextrin, a simple carbohydrate/sugar derived from corn is used to encapsulate and protect it. This is the standard delivery method for vegan D3, and it requires only a few milligrams per 4,000 IU serving, around 1g across 100 capsules (over 3 month's supply).

Neither ingredient is there to fill space. Both are functional parts of the manufacturing process, included at the smallest level needed to make the active ingredient work. We thought about this carefully when we swapped our vegetarian D3 to a vegan source, and we were comfortable with these levels precisely because they are functional and minimal.

That said, we absolutely appreciate that these ingredients may not align with everyone's personal preferences, and we respect your right to make an informed choice about what you take.

We're also sorry that our response to your original enquiry fell short. Offering a nutritionist consultation was intended to provide additional support, but we recognise that this wasn't what you were asking for. You wanted a straightforward explanation of the ingredients, and we should have provided that directly.

I will also follow up with an email, just in case you miss this response.

We hope you have a great Friday!

Thanks,
ARTAH

Resposta da Artah

29/10/2026

Hey Samantha,

Thank you for bringing this to our attention, and please accept our apologies for the delay in responding to your review.

The packaging issue and the difficulties you experienced when trying to cancel your subscription are not the standard we aim to deliver. We’re investigating both the product issue and the service you received, and a member of our team will be in touch to discuss this with you further.

We recognise that our cancellation process needs improving and are actively working to make this easier for all our customers.

Once again, we’re sincerely sorry for the issues, inconvenience and frustration caused. Thank you for your patience, and we hope you have a great day.

Thanks,
ARTAH

Resposta da Artah

Há 7 dias

Hey Sue,

Thank you so much for your review, we really hope you love your Cellular Hydration as much as we do!

Thanks,
ARTAH

Resposta da Artah

29/10/2026

Vielen herzlichen Dank für deine tolle Bewertung!

Wir wünschen dir einen wunderschönen Tag!

Liebe Grüsse
ARTAH

Resposta da Artah

Há 3 dias

Hi Laura,

Thank you for your kind feedback! We always want our customers to feel supported and well looked after, so it's lovely to know this has been your experience.

We really appreciate you taking the time to share your thoughts!

Warm regards,
Team ARTAH

Resposta da Artah

Há 3 dias

Hi Ann,

Thank you for your lovely feedback! We're so happy to hear that you've had such a positive experience with our team. Providing friendly, helpful and attentive service is something we really pride ourselves on, so it's wonderful to know this has come through.

We truly appreciate your support, Ann!

Warm regards,
Team ARTAH

Resposta da Artah

Há 3 dias

Hi Sue,

Thank you for your continued support and for sharing your experience! We're delighted to hear that you've consistently had a great experience with ARTAH. It's lovely to know our team could help so quickly with the postage adjustment and make things a little easier for you.

We really appreciate you taking the time to leave us such thoughtful feedback. Thanks for choosing ARTAH!

Warm regards,
Team ARTAH

Resposta da Artah

Há 3 dias

Hi Yvette,

Thank you for your lovely feedback! We're so pleased to know that you have confidence in the quality of our supplements. Maintaining high standards across everything we do is incredibly important to us, so your trust means a great deal.

Thank you for choosing ARTAH and for being part of our community!

Warm regards,
Team ARTAH

Resposta da Artah

Há 3 dias

Hi Orla,

Thank you so much for your lovely review! We're sorry to hear that you missed your original delivery while you were away, but we're delighted our team could help arrange for it to be sent out again so quickly.

We hope your long-awaited ARTAH delivery has now arrived safely and that you enjoy your products! Thank you for your kind words and for choosing ARTAH.

Warm regards,
Team ARTAH

Resposta da Artah

Há 3 dias

Hi Kirstie,

Thank you so much for such a wonderful review! We're absolutely delighted to hear how much you value not only our products but also the research, development and ethos behind ARTAH. It's lovely to know that our customer service team has also made you feel supported and well looked after.

Your kind words mean so much to everyone here. Thank you for your continued trust and for being such a valued part of the ARTAH community!

Warm regards,
Team ARTAH

Resposta da Artah

Há 3 dias

Hi Farzana,

Thank you so much for your lovely feedback! We're delighted to hear that you've been enjoying ARTAH products for over a year and that our team has been able to provide helpful advice and suggestions along the way.

Your continued support and recommendation mean a great deal to us. Thank you for being part of the ARTAH community!

Warm regards,
Team ARTAH

Resposta da Artah

Há 3 dias

Hi Tricia,

Thank you so much for your lovely review! It's wonderful to hear that you're enjoying our newsletters and finding the information useful. We're also delighted that Esjay was able to help resolve your account issue quickly and smoothly.

We'll be sure to pass your kind words on to Esjay. Feedback like yours means a lot to our team, and we're so grateful to have you as part of the ARTAH community!

Warm regards,
Team ARTAH

Resposta da Artah

Há 3 dias

Hi Lindsay,

Thank you for such a wonderful review! We're delighted to hear how much you've been enjoying Cellular Hydration, especially its taste and texture. It's lovely to know you've found it a refreshing alternative to other drinks you've tried, and that you've also had a great experience with our customer service team.

We really appreciate your recommendation and your continued support. Thank you for being part of the ARTAH community!

Warm regards,
Team ARTAH