Overall, there were no issues except I was waiting for the reply for 5 days when I contacted the support. But it was July, vacations, so I can understand it. :)
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Firma dodala rozbite zrkadlo. Asi dopravca. No po upozorneni, ze je zrkadlo rozbite a teda som si ho nepravzal, firma reagovala velmi zvlastne. Mal som nahanat dopravcu, lebo oni nevedia co sa deje. A... Ver mais
A empresa respondeu
Hi. The mirror is beautiful. The only one thing which could be better is lenght of the power cable on the mirror. The connection to power was slightly complicated. Especially in cases with larger mir... Ver mais
všetko zatiaľ ok. objednal som si dve rovnaké zrkadlá naraz v ten istý deň. jedno mi prišlo už po týždni v piatok 20.11.2020 a druhé dúfam že príde tento týždeň. neviem prečo ich neposlali naraz. troc... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Spoločnosť Foram, známa pod značkou Artforma, je popredný výrobca LED podsvietených zrkadiel v Európe. Neustále zdokonaľovaný výrobný proces a mnohoročné skúsenosti v odvetví sú zárukou najvyššej kvality výrobkov s prakticky neobmedzenými možnosťami úpravy.
Informações de contacto
Eslováquia
- artforma.sk
3,5
Aceitável
182 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 40% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Overall
Overall, there were no issues except I was waiting for the reply for 5 days when I contacted the support. But it was July, vacations, so I can understand it. :)
12 de julho de 2026
Resposta da Artforma
Thank you for your understanding and for sharing your feedback. We’re glad that overall everything went well. We apologize for the longer response time and truly appreciate your patience.
The mirror arrived broken - not refunded yet!
The mirror arrived broken. I reported the issue immediately, but even after 20 days, I have received neither a replacement nor a refund. I consider this level of customer service extremely unprofessional, and the way this complaint has been handled feels very unreliable and potentially fraudulent. Based on my experience, I cannot recommend this company.
13 de julho de 2026
Resposta da Artforma
Thank you for sharing your feedback. After your complaint was submitted, we promptly arranged the shipment of a new mirror as a replacement. Unfortunately, the parcel was lost in transit by the courier company, which caused an additional delay. Once the matter was clarified with the carrier, we immediately issued a full refund.
We sincerely apologize for the extended processing time. Preparing and shipping a replacement mirror requires some time, but we fully understand that the delay was frustrating and inconvenient.
Dve drahé zrkadlá, dve sklamania
Som veľmi sklamaný zo svojej skúsenosti so spoločnosťou Artforma.
Moje prvé zrkadlo malo už pri doručení problémy s kvalitou. V oblasti displeja (hodiny/meteostanica) bola na povrchu zrkadla jasne viditeľná škvrna a podsvietené písmená a číslice pôsobili zrnito namiesto toho, aby boli ostré. Hoci bol tento problém nakoniec vyriešený, nevyvolalo to vo mne dôveru.
Moja druhá skúsenosť bola, žiaľ, ešte horšia. Po dokončení rekonštrukcie nášho domu sme rozbalili náhradné zrkadlo v hodnote približne 840 €, len aby sme zistili, že sklo je úplne rozbité.
Chápem, že som poškodenie nahlásil až po uplynutí záručnej doby, a oceňujem, že zákaznícka podpora bola počas celej našej komunikácie zdvorilá. Namiesto toho, aby ponúkla primerané riešenie z dobrej vôle, však spoločnosť Artforma moju reklamáciu úplne zamietla a ponúkla mi iba 8 % zľavu na budúci nákup.
Po dvoch problematických skúsenostiach s drahými zrkadlami už nemám dôveru objednať si od spoločnosti Artforma znova, takže takáto zľava pre mňa nemá žiadnu hodnotu.
Nežiadal som o úplné vrátenie peňazí ani o bezplatnú výmenu. Požiadal som len o primeranú čiastočnú kompenzáciu z dôvodu dobrej vôle, no aj to bolo odmietnuté.
Na základe svojich skúseností nemôžem spoločnosť Artforma odporučiť, pokiaľ ide o drahé zrkadlá vyrábané na mieru.
24 de julho de 2026
Opinião espontânea
Very great experiences
20 de maio de 2026
Resposta da Artforma
Thank you for taking the time to share your feedback and for your rating. We are delighted to hear that you had a great experience with Artforma. Every review is extremely valuable to us and helps us continuously improve the quality of our products and customer service.
Akop za sociku
Firma dodala rozbite zrkadlo. Asi dopravca. No po upozorneni, ze je zrkadlo rozbite a teda som si ho nepravzal, firma reagovala velmi zvlastne. Mal som nahanat dopravcu, lebo oni nevedia co sa deje. Ako keby nemali kontakt na dopravcu. Mimochodom nove zrkadlo dodnes nemam a ani neviem ci ho uz vyrobili, ci ho poslali, co sa vlastne deje. A to uz ubehli 3 tyzdne. Hlavne ze maju moje peniaze. Skoda ze tu nie su minusove hviezdicky.
19 de maio de 2026
Resposta da Artforma
Ďakujeme, že ste sa podelili o svoju skúsenosť. Je nám veľmi ľúto vzniknutej situácie a ospravedlňujeme sa za všetky nepríjemnosti spojené s vybavením Vašej objednávky. Robíme všetko pre to, aby bola každá záležitosť vyriešená čo najrýchlejšie a s maximálnou starostlivosťou. Sme radi, že sa situáciu napokon podarilo objasniť a úspešne vyriešiť. Každá spätná väzba je pre nás cenná a pomáha nám neustále zlepšovať kvalitu našich služieb.
The quality of the mirror is not…
The quality of the mirror is not according to my expectations, cheap LED strip and cheap plastic on the back of the mirror, it is a disappointment for me. If I had seen it somewhere in a showroom, I would never have ordered this cheap piece of mirror sold for a high price. Maybe someone will be satisfied, but we are not.
15 de fevereiro de 2026
Zrkadlo prislo rozbite ale team…
Zrkadlo prislo rozbite ale team artforma reagoval promptne a na ich naklady dal poslat nove tentokrat prislo uz v poriadku.
23 de janeiro de 2026
The claim
The Miracle has came broken, the result of claim was positive, they give me back full refund.
17 de janeiro de 2026
Good job
Great mirror. Nothing to complain about. Maybe they can add paper template for holes drilling that you can paste on the wall , it would be nice.
11 de dezembro de 2025
nebojte sa improvizovať pri výbere
po namontovaní ešte výraznejšie a krajšie ako pri výbere - super
19 de dezembro de 2025
Spolocnost mi vratila penize za zly…
Spolocnost mi vratila penize za zly zvuk v zrkadle,takze uplna spokojnost.vysli mi vo setkom v ustrety
3 de novembro de 2025
Rýchle doručenie na Slovensko
Rýchle doručenie na Slovensko, výborne - bezpečne zabalené. Splnilo očakávania.
7 de outubro de 2025
Unfair complaint policy
I ordered an LED bathroom mirror from Artforma. It arrived with a manufacturing defect on the edge – the light bends there and looks like a drop, but it’s not.
The defect was only visible after installation, yet my complaint was rejected because the mirror was already mounted.
Beautiful design, but very poor customer service and unfair complaint policy. I expected more from a brand that claims to be premium.
24 de setembro de 2025
Rýchle vybavenie reklamácie
25 de agosto de 2025
Mirror review
First, we received the mirror with the LED strip shifted and sticking out past the edges of the mirror. Then, they forgot to send us the screws needed to mount the mirror
13 de julho de 2025
Resposta da Artforma
Hello,
Thank you for sharing your opinion. We are sorry that the product did not work properly and for the inconvenience caused. Please contact us by email so that we can verify the problem and propose an appropriate solution.
Regards
Exactly as described
Delivered on time and exceptionally well packaged. Mirrors of a very good quality and exactly as described
24 de junho de 2025
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