The website experience wasn't great and we weren't convinced about which product we'd receive but we went ahead and ordered a majestic wall bed. Reviews had been pos+ about the bed, but many compla... Ver mais
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Leia as opiniões dos outros
I unfortunately damaged a part during assembly of a wall bed. I contacted the customer service team and they were so helpful and quick to respond. Would definitely recommend and will shop here again!... Ver mais
I'm happy with the sideboard I purchased, it's the perfect size with plenty of storage inside, looks and feels well made. The instructions weren't the best but if you've built flat packed furniture be... Ver mais
I received, built and installed my BC-01 bed last year. Everything very clear and easy to do (I did it solo, with care). We bought their mattress and the whole thing works very well and is reported... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.
Informações de contacto
84-86 Great Northern Terrace, LN5 8HJ, Lincoln, Reino Unido
- 01522511185
- info@arthauss.co.uk
- arthauss.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy
From purchase to delivery, I was kept well informed of shipment and notice of delivery.
Delivery men were very helpful when arrived
Great service fast delivery
Great service fast delivery. Keeped updated from ordering to delivery
corner wardrobe
Ordered the corner wardrobe because it was the perfect size for the room it is very spacious. it has a lot of hanging space, looks good, and is very good quality and value for money.
Company kept me updated with with everything got a text day before dilvery and a phone call from the driver to let me know he will be at the house within 30 minutes, when bring in the house both asked if I need help to take it out the hall way.
All in all very happy and will definitely order again
Waldrobes look great
The process of ordering and thd delivery was outstanding. I purchased 3 waldrobes for my new house the quality is excellent and they look great.
Awful instructions
I had a handyman come to put the flat back wardrobe together. He said after 25 years of putting flat pack wardrobes together it was the worse instructions he had ever come across!

Resposta da Arthauss Furniture
Items arrived & updates on delivery was…
Items arrived & updates on delivery was good .
Excellent customer service
I ordered my wardrobe from Arthauss over 2 years ago and whilst being time consuming to assemble at the time, has been perfect ever since putting it together.
At the time I originally assembled it, I decided not to put one of the shelves up. I recently decided to install the shelf but has misplaced the instructions and left over fixtures for the wardrobe. I was able to easily locate the instructions on their website and contacted their customer service to enquire about the additional fixtures I would need to secure the shelf. Without delay, I received a response from their team to inform me that they had shipped the fixtures I needed. These arrived the following day - I was really impressed with the continued customer service provided, given the fact I had purchased the wardrobe over 2 years ago. Thank you Hubert for your help! I will definitely be purchasing furniture from Arthauss in the future.
Wonderful product and company
We couldn't recommend Arthauss enough.
They sent out some requested samples for the wall bed concept within a day.
We felt it was very good quality and the colours were lovely
(unlike another company we had been to view )
Questions were answered promptly and we felt that they were knowledgeable about the products.
Delivery was smooth and we were kept updated on all timings.
It can be daunting ordering via websites but we needn't have worried as the product has definitely exceeded all expectations.
We did pay an experienced carpenter to install and very happy we did as we have
zero DIY skills!
Would 100% recommend company and product.
Great service and good product
Quick delivery, great service, glass checked by driver before leaving, good quality product
I've currently paid £589 for a wardrobe…
I've currently paid £589 for a wardrobe the wardrobe has arrived with chips of wood broken every where big holes in it also broken lights I've explained my situation there now trying to offer a 15% refund yes that's right 15% refund for there broken goods they send and I've told them to collect the wardrobe I want my full refund now telling me a single mum with newborn twins to pack a 250kg wardrobe back up in cardboard or they can't take it just totally refusing to refund me I'm now having to take this further and contact my bank as scam!! Do not recommend to anyone!!

Resposta da Arthauss Furniture
Not Great
Shipping was fine,but the wardrobe isnt as nice as in the photo on tge website, its cheaply made. The screws were all in one bag, which took a while to sort and the assembly instructions were awful, it took 5 hours to assemble with 2 people for a 2 door wardrobe. I wouldn't buy from here again
Incredible service!
I found a wall bed which I wanted to purchase, on another supplier’s website. I had a question, and phoned them. Their agent never called back. I found the same product at Arthauss, and ordered it for £400 less. The product is fantastic. The delivery was faultless. I had a question, which their support team answered on the phone(promptly answered, no endless queuing). Received a follow up call to ensure I was satisfied. Wonderful experience!
Would have been 5 stars but base board…
Would have been 5 stars but base board had slight damage and hubby complained that screws all lumped together in one bag so had to measure to ensure correct ones used at each stage and the instructions were unclear
amazing product
amazing product, fits perfectly with our 77inch tv
love it
Fast efficient service
Fast efficient service. End result (gloss Murphy bed) is fantastic especially with LED lights though why both sets for each shelf hasn’t a diffuser beats me! The instructions are not the easiest to follow- we got stuck on one area & wasted too much time on it. But so worth the perseverance.
100% genuine.
From ordering and extra stuff the staff where great . Very honest. When I was putting the panels up ,I noticed the fixings where missing. I contacted them and in 5 minutes a response and parts ordered. Not arrived but was giving a time line. Will definitely order again as amazing.
Great furniture delivered on time easy…
Great furniture delivered on time easy to put together and looks fantastic on the wall.
5 star service and fantastic furnture
5 star service and fantastic furnture. I bought a 3 draw cabinet to put inside my wardrobes, it fitted so well i fitted a second one . The wood match is incredible . The quality of the instructions were excellent and the delivery was spot on. one piece of advice. Use a rubber mallet to put it together, a normal hammer may dint the edging . highly highly recommend. They only cost a few pounds
Very easy service to order and delivery…
Very easy service to order and delivery lads were good.
Wardrobe is decent quality and sturdy
Poor manufacturing let them down…
Product arrived in the specified time frame and was made of pine wood as specified. Beyond this, the quality of manufacture was poor with pieces not lining up, pegs not fitting in pre-drilled holes causing splitting and the wood frame itself does appear flimsy. The problem is, there's nothing else on the market that looks any better. If only IKEA made these beds, the quality would be much better and everything would align correctly! Not sure if I would shop with Arthauss again.
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