Arthauss Furniture Opiniões 

3088
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The website experience wasn't great and we weren't convinced about which product we'd receive but we went ahead and ordered a majestic wall bed. Reviews had been pos+ about the bed, but many compla... Ver mais

Classificada 5 em 5 estrelas

I unfortunately damaged a part during assembly of a wall bed. I contacted the customer service team and they were so helpful and quick to respond. Would definitely recommend and will shop here again!... Ver mais

Classificada 4 em 5 estrelas

Price ok, product pretty decent. Some holes not cut exactly in the correct spot necessitating small adjustments, otherwise all good.

Classificada 5 em 5 estrelas

I received, built and installed my BC-01 bed last year. Everything very clear and easy to do (I did it solo, with care). We bought their mattress and the whole thing works very well and is reported... Ver mais

Informações sobre a empresa

  1. Loja de móveis

Informação fornecida por diversas fontes externas

Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(3088)

170 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I was nervous about ordering this bed…

I was nervous about ordering this bed as it’s a big investment. But I didn’t need to worry, it is so well made, and so comfortable! It’s transformed my little studio flat into a space that I love. Delivery was hard as I’m on a main London rd.. but the drivers managed it. Please note though…making the bed is not easy, I got two builders to put it together, it took them 9 hours. I would not try and make this myself unless I had a PHD in making wall beds 😅

22 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great products

Good communication about delivery. Good customer service. Products delivered with care. Ordered a wardrobe and drawers. Self assembly could of been made easier on wardrobe if parts were labelled. The parts for the drawers were labelled

Good quality furniture and very happy with purchase

17 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Great product

Great product, finally got it assembled. Happy with the look and it seems a sturdy design. Just wished better assembly instructions. Took me probably 8hours.

23 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Company

Easy ordering process, excellent quick delivery and quality of furniture amazing. I will definitely be ordering more from this company.

15 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

What a great company and product

What a great company and product. I purchased a wall bed from Arthauss and the whole experience was flawless. Easy to order, delivery guys very polite, punctual and helpful. Great customer service as a part broke while I was installing the wall bed and it was replaced in a couple days. I would highly recommend Arthauss! 5⭐️

22 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Everything was great

Everything was great – both the delivery and the wardrobe itself. The only thing I didn’t like was that the wardrobe parts were not labelled (like A, B, C), so it was harder to understand which pieces needed to be connected during assembly

17 de janeiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Great bed! A bit of a challenge to build.

The order process and delivery of the item I could not fault 5 ⭐️.

Only thing I could fault was the esembly instruction. 2 items out of about 25 were marked with an identity sticker! So working through the instruction took some time as I had to unpack all the boxes (13) and lay everything out so that I could find the correct piece.

Overall the bed took me 7 hours to build, but once up the bed is great. One thing I would change the door hinges and the door spring mechanism as these are not great once attached to the bed and keep coming off. There are better ones on the market.

15 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company

Very good service it arrived earlier than we expected. Extremely happy with the wardrobe. Also delivery men were great and very helpful and polite.
Overall an excellent company to deal with.

8 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great website. Very happy with my purchase, communication with them was amazing. Quick delivery.
Highly recommend

29 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

All boxes ticked

All boxes ticked! Good communication pre delivery. The delivery guys were very good. The bed quality is very good. All in all, very good! Thank you!

12 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Delivered early.

Delivered early.
Bunk bed for my grand kids, they love it.
Its sturdy and well put together, best i can describe it, its QUALITY.

18 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Nice wardrobe but double the build time!!

Arthouss themselves were fine no issues at all apart from the shipping time quite a while before we receive our wardrobe.

Just the instructions with the wardrobe were terrible. Took myself about 6-7 hours to build them had to add additional support to the frame. Looks fantastic all finished and the l.e.d lights give the wardrobe a nice feel.

16 de dezembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

The purchase process was seamless with…

The purchase process was seamless with good communication from Arthauss, however when contacted by the delivery company who asked if they could deliver at 6am I categorically and emphatically said absolutely no earlier than 7am, due to personal family reasons…the delivery company simply ignored my request and without any further communication, knocked on my door at 6am!…it caused significant problems.

15 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Order arrived exactly on time

Order arrived exactly on time. All brought into house and placed where we wanted it.
We put it together ourselves, little bit awkward but we managed it. Very pleased with final result. Would definitely recommend.

10 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Just not great

Parts missing, chipped, just overall unhappy, draw sliders bent. Got the joiner coming to put new ones on.

9 de dezembro de 2025
Opinião espontânea
logótipo da Arthauss Furniture

Resposta da Arthauss Furniture

Hello Leah,

Thank you for taking the time to leave a review, and we’re really sorry to hear about the issues you’ve experienced with your order.

We’d like to clarify that we haven’t received any correspondence from you since delivery on the 9th of December, and we genuinely wish we’d had the opportunity to resolve this for you sooner. Missing or damaged parts are certainly not the standard we aim to deliver.

We’re more than happy to help and get this sorted as quickly as possible. Please contact our customer care team at info@arthauss.co.uk or reply to your order confirmation with details and photos of the affected parts, and we’ll arrange replacements or a suitable resolution right away.

We appreciate you bringing this to our attention and hope we can turn this experience around for you.

Kind regards,
Your Arthauss Furniture Team

Classificada 5 em 5 estrelas

Great communication & arrived on time.

There was great communication from them between ordering & delivery. I received updates, and chances to check the delivery address was correct. It arrived early within the dates estimated when ordering. It arrived on the date they had confirmed, & I received a text about an hour before it arrived to narrow down exact delivery time. Cheerful delivery drivers brought it all into the hallway for me. Nothing bad to say.

The item I bought was available for different prices from many retailers online, but I ordered from Arthauss because they had the best reviews for customer service, and happy customers who recieved what they ordered on time. And that was my experience with them too.

21 de novembro de 2025
Opinião espontânea

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