Although it took a while for me to get my order, it was worth the wait! Customer service was so helpful in tracking my order to the US. They would communicate on a daily basis. I would definitely pur... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
There are such nice items on this website! I did, however, need to cancel an order recently. I sent an email and very promptly received a reply. Sunny was so pleasant and helpful and immediately under... Ver mais
A empresa respondeu
Please do not order from these people!! They fail to ship my products!! I was very disappointed.. I was expecting the items for my grandchildren and, I didn't bother to get anything else since I purc... Ver mais
A empresa respondeu
I ordered 3 plant sitters. The website picture was totally different from what I received. It was not pottery, it was resin. They are extremely small-no plant could be potted in them. The website... Ver mais
A empresa respondeu
3,4
Aceitável
109 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Order Inqiry
I had inquired about my order and when I would receive it , Customer Service not only answered me, but is continuing to show where my package is step by step and when I will receive my order . Jaime is outstanding!!!
16 de janeiro de 2026
Opinião espontânea
Resposta da Artverastudio
Dear Donna
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Customer Service is a 5🌟🌟🌟🌟🌟
Customer Service is a 5🌟🌟🌟🌟🌟. I had several email communications about my order and received explanations within 1-2 days. Unfortunately the items I ordered had a production issue and I wanted them for a gift. Because I would not get them in time for the occasion I requested a cancellation and refund. This was done with no issues. I still love these felt figures and will try again in the future.
16 de janeiro de 2026
Opinião espontânea
Resposta da Artverastudio
Dear JB
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Scam -do not buy
Ordered early December but didn't ship until the 15th. Waited until after New Year to receive the item ..... Items were NOTHING like the website pictures or description!
Item is supposed to be sea glass with silver plated wire but is actually a piece of acrylic with a picture of the sea glass/silver on the back!
Extremely disappointed as these were meant to be a gift.
I contacted them and they offered a 25% refund. I countered with a full refund. After upping the offer to 45% they said that it would be on me to return to China and that they could only offer a full refund once they receive the items which "could take up to a month".
Total Scam avoid at all costs.
13 de janeiro de 2026
Opinião espontânea
Resposta da Artverastudio
Dear Mike
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Dishonest scammers
I just received this so called "Sea Glass Ornament " It was supposed to be a Dog Paw in a mint color Sea Glass.
What I received was a piece of cheap plastic with a sticker paw print stuck to the plastic. You should really be ashamed of yourself for being so dishonest to people believing that are getting a custom designed original SEA GLASS DESIGN. I ACTUALLY GIVE YOU OOOOO STARS.
16 de janeiro de 2026
Opinião espontânea
Resposta da Artverastudio
Dear Denise
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Seller had to give a refund...
Seller had to give a refund because they were out of stock. No problem whatsoever! Would totally recommend this seller! Thank you for a seamless experience! Will try again at a later date when instock! 😍
11 de dezembro de 2025
Opinião espontânea
Resposta da Artverastudio
Dear Andrea De Leo
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Prompt customer service response.
My email inquiry was responded to promptly ( the next day). Further information was requested by the merchant. Once provided, there was a fair resolution and prompt refund issued
7 de janeiro de 2026
Opinião espontânea
Resposta da Artverastudio
Dear Janet
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
TOTAL SCAM!
TOTAL SCAM!! Ordered 3D "sea glass" "handcrafted" ornaments on 12/10/25, supposedly from an artisan in Arizona. On 1/5/2026 (after the holidays!) I received plastic, machine-cut, junky ornaments that I could not possibly give as a gift, from China. Do NOT waste your money.
5 de janeiro de 2026
Opinião espontânea
Resposta da Artverastudio
Dear suesheats
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Creative Designs
On 12/6/2025 I Ordered Snowflake Sea Glass Friendship Ornament. It was beautiful just what I was looking for. The quality of their craftmanship shows lots of details in the Art Work. Because of address problems (google map was not updated). The shipper was unable to deliver the package. Very dissappointed, however because Christmas was now over, I requested a refund. On 1/8/2026 without hesitation Customer Service was very helpful, and offered a full refund. Don't hesitate in purchasing from them, I do not think you will be dissapointed.
8 de janeiro de 2026
Opinião espontânea
Resposta da Artverastudio
Dear Diane
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Molly was very polite and professional
Molly was very polite and professional. She explained everything very clearly and thoroughly. She was patient and went out of her way to make things right.
As far as the product, it is sub-quality. The objects are depicted as though they are suspended inside the ornament when they are are painted very poorly on the outside. Also you are not purchasing a product made in America but one coming from China
4 de janeiro de 2026
Opinião espontânea
Resposta da Artverastudio
Dear Joseph
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Updated review
I wrote a review that indicated the product I received was nothing like the product advertised. This hasn't changed but I want to complement the customer service dept that contacted me after my review and refunded the cost of the item to me.
10 de novembro de 2025
Opinião espontânea
Resposta da Artverastudio
Dear Rochelle
We will continue to strive to improve our service quality and strive to provide you and all our customers with a more considerate and smooth shopping experience.
If you have any suggestions or need assistance, please feel free to contact us at the following email address:
📧 Customer Service Email: olivia@clientcare2025.com
We look forward to providing you with a more satisfactory service experience in the future. We wish you a happy life!
Best regards
Olivia
Absolute fraud
Absolute fraud. The image on the site shows a 3-d item. The customer receives a thin piece of plastic printed with a dull blurry photo. Not what was promised and the “easy” return requires the customers to return the item to China. Do not buy from this company. They are thieves.
2 de janeiro de 2026
Opinião espontânea
Resposta da Artverastudio
Dear Amy
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: olivia@clientcare2025.com
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
SCAM, DISREPUTABLE COMPANY
I ordered 2 handcrafted glass ornaments with cardinals and a sea-glass nativity scene ornament. What I got was 2 plastic ornament balls with a kids sticker of a cardinal pasted on the plastic. The sea glass ornament was a picture of a sea glass nativity printed on a piece of plastic. They advertised that these ornaments were handcrafted by an artisan in Arizona. What I received were plastic knock-off ornaments from China. After contacting them several times for a refund, they refused a full refund unless I returned the shipment to a factory in China with me assuming shipping costs. They were to be Christmas gifts, ordered December 2nd, received December 27th.
1/7/26 After informing them that I had posted a negative review, they all of a sudden were willing to refund my purchase if I would delete my reviews. That shouldn't be the reason for them to offer to refund money for poor quality items that were misrepresented on their website. Lesson learned, I will only order online from reputable, known companies in the future.
26 de dezembro de 2025
Opinião espontânea
Resposta da Artverastudio
Dear Leslie
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: olivia@clientcare2025.com
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
Definitely NOT sea glass!
I ordered on November 30 and didn't receive until December 31. The ornament was supposed to be made out of sea glass. It definitely WAS NOT. Made out of plastic or acrylic. Very disappointed. There is not even a string to hang it with.
31 de dezembro de 2025
Opinião espontânea
Resposta da Artverastudio
Dear Janell
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: olivia@clientcare2025.com
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
Absolute scam
Absolute scam. Completely deceitful portrayal of product. Ornament turned out to be a flimsy piece of plastic.
31 de dezembro de 2025
Opinião espontânea
Resposta da Artverastudio
Dear Scott
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: olivia@clientcare2025.com
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
Absolutely a scam
Absolutely a scam. Products received are not sea glass at all. Cheap likeness from China. Do not order from this disreputable company! Wish I had seen feedback before ordering. Will look into disputing this charge as I’m sure anyone ordering from them will do.
30 de dezembro de 2025
Opinião espontânea
Resposta da Artverastudio
Dear T Cooper
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
This is a scam
This is a scam. Got a set of cheap plastic animal ornaments with small stickers on the outside which looked nothing like on the website. Everything seems fishy about this from difficulty tracking shipment to email addresses that don't connect to the same company to the hyperlink sent to us in an email that does not go to the real artverastudio site. Will be disputing.
Olivia did offer a refund but only if I changed or deleted my bad review. I chose not to accept the refund under those circumstances and hopefully, it will help others to keep from wasting their money.
26 de dezembro de 2025
Opinião espontânea
Resposta da Artverastudio
Dear Liz
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Misleading--Not as advertised.
I did not receive what was expected or advertised. The ad is misleading. I expected 3-dimensional Christmas tree ornaments, not flat stamped-out pieces of cardboard or plastic.
29 de dezembro de 2025
Opinião espontânea
Resposta da Artverastudio
Dear Darrel
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: olivia@clientcare2025.com
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
Placed my order Dec
Placed my order Dec. 9th and did not receive it until after Christmas. The items were very cute and well made. I contacted the company a few times and received answers each time. This was very helpful.
9 de dezembro de 2025
Opinião espontânea
Resposta da Artverastudio
Dear Helene
We are delighted that you are satisfied with our product. We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: olivia@clientcare2025.com
I hope to welcome you back with even better service in the future.
Best regards
Olivia
I never received my orders
I never received my orders. Tracking number appears to be fake. Correspondence with the company Artverastudio.com has never been answered.
Karen
26 de dezembro de 2025
Opinião espontânea
Resposta da Artverastudio
Dear Karen
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Best customer service possible!
My order had been delivered to an old address. My mistake, I did not double check the information.
I contacted the company to reroute the delivery, but realized the error too late.
Mia contacted me promptly to recheck the correct address. Without hesitation, a new order was sent to me for only the cost of shipping.
I explained it was my error and would pay for the complete order. Mia insisted I pay only shipping.
Best customer service I have experienced in many years!
26 de dezembro de 2025
Opinião espontânea
Resposta da Artverastudio
Dear deniece
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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