Karen from the billing department was helpful and efficient. She was respectful and well spoken, and I could clearly understand and communicate with her. She didn’t take up too much of my time and... Ver mais
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Leia as opiniões dos outros
Avoid this company. They have some positive attributes but when you need services they will try to screw you over. If you call a contractor for emergency situations before you call them, your claim... Ver mais
I was assisted by a very cheerful & warm young lady name Jabriah who was very professional & knowledgeable plus a joy to speak with. Jabriah helped me achieve my goal by just being knowledgeable & un... Ver mais
A empresa respondeu
Karen in billing is a wonderful customer service representative. She listened to my situation, took my information and got everything taken care of for me quickly. My cc was no longer working and I wa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Informações de contacto
901 Yamato Road, 33431, Boca Raton, Estados Unidos da América
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
4,0
Bom
1 mil opiniões
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Respondeu a 100% das suas opiniões negativas
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AVOID THIS SCAM COMPANY AT ALL COSTS
AVOID THIS SCAM COMPANY AT ALL COSTS! In owning 8 houses over 24 years, I’ve never worked with such a dishonest and unethical company as ARW is. They create plans with terms and conditions so restrictive that very few people can comply in breakdown situations, and the reviews reinforce my experience. For us it began with purchasing a warranty and finding out the pool wasn’t covered. We called on a recorded line and made sure to add the pool coverage that was missed. Then the pool heater breaks down. We file a claim and are told there is no coverage, of course after charging us the “claim processing fee.” They apologized and were happy to add it but still required the 30 days wait and refused to cover the pool heater that would have been covered had their employee done his job. Nope… he was new and made an error but the terms and conditions still apply. I paid to add the coverage and purchased a $4500 heater. Then we have our a/c go out in July. Paid the processing fee and the no name vendor they used selected some unknown person after person with appointments rescheduled over 3 weeks away. I inquired about using my own provider. They said yes sent a laundry list of items needed to use my own provider. I followed every step and the claim was denied due to fine print interpretation that did not align with what the technician actually said was wrong. I had to pay for the repair out of pocket. Of course they kept my fee again with zero reimbursement. Most recently our furnace went out in the middle of New England winter. Since ARW does not have any HVAC providers in the area willing to accept their calls, I went back and followed every step of the process to use my own provider. The blower motor failed and is obsolete requiring the entire hydronic air handler and a/c to be replaced for $13,000. The policy limit is $1,500. Pretty cut and dry that coverage exists regardless of when I notified them. Sent in all the details with pictures of the failed unit. Claim denied again because I allegedly didn’t notify them before the work was done. Uh, yeah, because my water lines were already frozen and it needed to be done asap. I did, however, provide every detail needed to determine coverage. Again, ARW is a scam organization that works to find every reason to deny reasonable claims. Do not purchase. They are rooted in taking advantage of people in the most vulnerable times of need. To further the chuckle, they sold us water and sewer line protection too as part of the package” but we have well and septic. Despicable!
Edit: ARW’s responses are canned and disingenuous as shown in reviews. No backdating was offered or coverage would have been extended as the original wait period had come and gone. They are not learning anything other than profiting from unreasonable practices.
17 de janeiro de 2026
Opinião espontânea
Resposta da ARW Home
We understand how frustrating this experience felt and appreciate the opportunity to clarify. Based on documented communication with the customer, the pool coverage was not added during the initial request; once identified, ARW offered to add and backdate the coverage. However, the pool claim was submitted within the standard waiting period, which made that specific issue ineligible under the plan terms. Guidance was provided on how future pool claims could be reviewed once eligibility requirements were met.
Additional claim decisions were made in accordance with the agreement’s notification requirements and coverage limits, which apply consistently to all customers. We regret the frustration you experienced and appreciate the feedback as we continue working to improve service and communication.
This company is involved in bate and…
This company is involved in bate and switch they will not stand behind there plans of coverage. I see why they only have a national “B” rating
15 de janeiro de 2026
Opinião espontânea
Resposta da ARW Home
We’re sorry to hear about your experience and appreciate the opportunity to clarify. We did attempt to assist with this claim; however, the review could not be fully completed because the requested documentation needed to move forward was not received.
Coverage decisions are based on the terms of the service agreement, and when required information is missing, our ability to proceed is limited. We remain open to reviewing the matter further and may be able to provide additional assistance once the requested information is received.
We encourage you to contact us directly so we can work with you toward resolution.
Impossible to Cancel
After second thoughts, I tried to cancel the service and they made it very difficult - transferring me multiple times and putting me long waits. They say they have cancelled so I will see - would not send a confirming email. Very suspicious- Good companies should not treat customers this way. Glad I disengaged before having a worse experience.
14 de janeiro de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for sharing your feedback. We take cancellation concerns seriously and aim to make the process clear and straightforward. At this time, we are unable to locate an account matching this experience based on the information provided. We would welcome the opportunity to review this further and confirm the account status directly. Please contact our Customer Care team so we can assist and ensure everything is properly documented.
They honestly deserve no stars at all
They honestly deserve no stars at all . Very rude called over to cancel and the girl by the name of Lisandra , just hung up on me did not even ask if it was okay to place me on a brief hold or nothing very unsatisfied
12 de janeiro de 2026
Opinião espontânea
Resposta da ARW Home
Thank you for your feedback. We have sent a request through Trustpilot asking for additional information so we can locate your account and investigate this matter further.
Once we receive the necessary details, we will review the situation and address your concerns accordingly. We appreciate the opportunity to look into this and follow up.
American Home Shield is the worst…
American Home Shield is the worst Warrantycompany! They sent 3 different companies to try to fix my 6 year old Samsung Refrigerator. To know point hasn’t been fixed from 11/23/25-1/9/2026 they keep sending Different SO CALL SENIOR TECH THAT DONT KNOW ANYMORE THAN THE OTHER PERSON OR COMPANY.
Tech IMFORMERD ME THE REFRIGERATOR NEEDED TO BE REPLACED TO KNOW OF VAIL ITS NOT REPLACED YET. My NEXT OPTION CHANNEL 8 on YOUR SIDE AND REPORT AHS COMPANY.
8 de janeiro de 2026
Opinião espontânea
Resposta da ARW Home
This review appears to reference American Home Shield, which is a separate company. American Residential Warranty (ARW Home) is not affiliated with American Home Shield and does not have a record of this claim or service experience.
We kindly ask that you update or remove this review so it reflects the correct provider.
Bad ideas idea s
Most Warren ties are bad idea and waist of money
6 de janeiro de 2026
Opinião espontânea
Resposta da ARW Home
We’re unable to locate an account associated with this review. If this comment was intended for a different company, we kindly ask that you update or remove it. If you believe you have an active or prior plan with American Residential Warranty (ARW Home), please contact us directly so we can review your concerns.
Horrible company
Horrible company. No follow up on the techs they chose. Almost 4 weeks without a fridge. Two techs either didn’t show up or never came to do repairs after telling me they would be back in a day or two with parts. ARW never followed up with me or techs to see if job was being done. I called them every couple days to see when work would be done. They tell me to be patient. Kept telling me I had to wait 24 to 48 hours to get response. Don’t waste your money with this company. Very aggravating and felt like I was totally ripped off.
26 de novembro de 2025
Opinião espontânea
Resposta da ARW Home
We’re sorry to hear about the experience described and understand how frustrating appliance delays can be.
At this time, we’re unable to locate an account or claim associated with the information provided in this review. It’s possible this review may have been intended for a different company with a similar name. Without sufficient identifying details, we’re unable to confirm coverage or review the status of any repair.
If this review does pertain to ARW Home, we encourage you to contact our Customer Service team directly so we can verify your account and look into the matter further.
— Escalations Department
ARW Home
Martha
Martha, was wonderful, she was patient, very knowledgeable and pleasant to speak with. Thank you!
15 de dezembro de 2025
Opinião espontânea
Resposta da ARW Home
Thank you for taking the time to share your feedback! We’re so glad to hear that Martha provided such a positive experience and was patient, knowledgeable, and pleasant to work with. We’ll be sure to pass along your kind words to her. We truly appreciate you choosing ARW Home!
Everything sounds great I hope…
Everything sounds great I hope everything works out. I trust trust this process I’m hope everything goes smoothly
6 de dezembro de 2025
Opinião espontânea
Resposta da ARW Home
Thank you so much for your 5-star review! We’re grateful for your trust and are glad to hear everything is sounding great so far. Our team is here to make sure the process goes as smoothly as possible, and we’re always available if you need anything along the way.
Thank you for choosing ARW Home!
Will was very professional
Will was very professional, helpful, and asked questions pertinent to my home safety needs. He was polite and personable, with suggestions regarding my individual plan. I'm grateful for the ARW safety net! 👍👍
6 de dezembro de 2025
Opinião espontânea
Resposta da ARW Home
Thank you for your wonderful 5-star review! We’re thrilled to hear that Will provided professional, helpful service and took the time to understand your home safety needs. We take pride in offering personalized support, and it’s great to know his guidance made a positive impact.
We truly appreciate your trust in ARW and are grateful to be your home protection safety net! If you ever need anything, we’re always here to help.
Horrible Company
Please don't use this company. I put in for a leak. They sent out a handyman not a plumber. The handyman didn't have a clue what to look for. Didn't turn on any water to verify my leak. He stated it could be from the roof. That when the red flags was raised because we had no rain in the last ten days. The handyman sent in the report that it could be from the roof. I myself found the leak and reported it to ARW. They told me to get a plumber at my own expense to verify and prove where the leak is coming from. I spent $600 dollars to have a plumber come out. He verified the leak and took pictures. Now I have a hole in my wall where the plumber had to cut to find the leak. I sent in all the information like ARW told me to do. I been waiting over an week with excuses. Ask to speak to a supervisor and they said the supervisor was busy. Pay for a warranty every month and they make excuses on not honoring my warranty. I seen where several other customers had the same complaints. This company shouldn't be in business. This company is a complete rip off.
21 de novembro de 2025
Opinião espontânea
Resposta da ARW Home
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you encountered during this process. We also want to thank you for speaking with us today. We’re glad we were able to review your case directly and resolve your claim to your satisfaction.
At ARW Home, we always strive to ensure a positive outcome for our customers, and we understand how stressful and inconvenient leak issues can be. We appreciate your patience while we worked through the details, and we’re happy we could reach a solution that addressed your concerns.
If you ever need further assistance, our team is here to help.
— ARW Home
They will make excuses to deny your coverage
I recently had a very disappointing experience with ARW and the service provider they assigned to repair my heating unit. The technician from Broomfield HVAC ordered an incorrect circuit board and failed to verify that the unit was not delivering the proper voltage to the pressure pump. When questioned, he attributed the issue to the thermostat, claiming it was different from his initial visit—even though the change was only a cover and the thermostat was fully compatible.
Following this, ARW denied coverage for any damage to my HVAC unit based on the technician’s report. As a result, I chose to cancel my policy and transition to another company that I hope will demonstrate greater professionalism and integrity.
18 de novembro de 2025
Opinião espontânea
Resposta da ARW Home
Olga, we reviewed your claim along with the technician’s documented findings. During the initial visit, the unit was repaired and was functioning properly. When the technician returned, the original thermostat had been replaced by someone with a smart thermostat. Even if described as a simple “digital cover,” thermostat units often contain critical sensors and electronic components, and replacing them is considered an after-the-fact modification.
Because the system was altered after the original repair, any number of issues could have caused the new malfunction. The technician could not take responsibility for problems resulting from an unauthorized change, which is standard across warranty agreements. As a result, the claim was no longer eligible for coverage.
— Escalations Department, ARW Home
Actually we have had this insurance for…
Actually we have had this insurance for about 8 years we made our very first claim two weeks ago on the water heater they refused to cover it and only offered us 300 and some odd dollars and told us it would cost over $1,000 to get it fixed so we got it fixed ourselves for $550 I am still waiting for the $300 check that they promised us my review to them is they worth anything they don't keep to their word at all Terry Pratt
3 de novembro de 2025
Opinião espontânea
Resposta da ARW Home
Thank you for your feedback, Terry. We attempted to locate an account under the name and information provided in this review; however, we were unable to confirm you as a current or past ARW Home customer. Because of this, we cannot verify the claim details or payout you referenced.
If this review was intended for our company, we would be glad to look into the matter further. Please contact our Customer Service team with your account information so we can assist you directly and provide an accurate update.
Talking with Karen as pleasant as she…
Talking with Karen as pleasant as she is was a wonderful experience I've ever had with customers service. My I would not mind have her being a bundle of joy to talk with anytime for a customer service representative
12 de novembro de 2025
Opinião espontânea
Resposta da ARW Home
Thank you so much for your kind words! We’re thrilled to hear that Karen made your experience such a positive one. Providing friendly and professional service is what we strive for every day, and we’ll be sure to share your feedback with her and the team. We truly appreciate you taking the time to share your experience with ARW Home!
— The ARW Home Team
Morta was excellent.
22 de outubro de 2025
Opinião espontânea
Resposta da ARW Home
Thank you so much for your kind words!
We’re thrilled to hear that Marta provided excellent service. We’ll be sure to pass along your feedback—it means a lot to us and to Marta! If there’s anything else we can assist you with, please don’t hesitate to reach out.
Resposta da ARW Home
Thank you so much for the great review! We're thrilled to hear we were able to take care of your needs right away. Your satisfaction is our top priority, and it's always rewarding to know we delivered a smooth and efficient experience. If there's anything else we can help with, we're just a message away!
Really great service and better customer service
Great service and better customer service. A happy with the Services provided.
16 de outubro de 2025
Opinião espontânea
Resposta da ARW Home
Thank you for your wonderful feedback! We’re so glad to hear that you’re happy with both the service and the customer care you received. Providing dependable coverage and a great customer experience is always our top priority.
We appreciate you taking the time to share your experience and for being part of the ARW family.
Todos fueron muy amables
Todos fueron muy amables.
Sobre todo Martha . Me ayudó mucho con mi pòliza.
Muy eficientes!!!
2 de outubro de 2025
Opinião espontânea
Resposta da ARW Home
¡Muchas gracias por tu reseña de 5 estrellas!
Nos alegra muchísimo saber que recibiste una atención amable y eficiente. En especial, nos encanta saber que Martha pudo ayudarte con tu póliza. ¡Le haremos llegar tus palabras!
En ARW Home, trabajamos con dedicación para brindar el mejor servicio posible, y comentarios como el tuyo nos motivan a seguir mejorando cada día.
Si necesitas algo más, aquí estaremos para ayudarte.
Saludos cordiales,
El equipo de ARW Home
Great customer service!!
3 de outubro de 2025
Opinião espontânea
Resposta da ARW Home
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you had a great experience with our customer service. Providing exceptional support is something we take pride in, and it's wonderful to know it made a difference for you.
My bill seems to come right before my…
My bill seems to come right before my pay check hits the bank, ARW understands and Ms Karen assisted me yesterday with handling that, I really appreciate the service and support
29 de setembro de 2025
Opinião espontânea
Resposta da ARW Home
Thank you so much for your 5-star review! We're glad to hear that Ms. Karen was able to assist you with understanding and care—it's exactly the kind of support we strive to provide. We know timing matters, and we're happy we could work with you to make things easier.
Your appreciation means a lot to us!
Warm regards, Customer Service Team ARW Home
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