J'ai eu un problème sur la prise USB C vers PC de ma base FORTE, (un de mes petits fils s'est pris les pieds dedans). L'expédition a été très difficile à cause des contraintes imposées localement par... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
J'ai eu un problème sur la prise USB C vers PC de ma base FORTE, (un de mes petits fils s'est pris les pieds dedans). L'expédition a été très difficile à cause des contraintes imposées localement par... Ver mais
A empresa respondeu
They handled a partial RMA for me. They took care of issues with the shipping company. Overall good communication and good resolution by their support team. Thank you Asetek!
A empresa respondeu
Great service. I had a problem with my steering wheel and they fix it on warranty. The customer service team helped me, and the issue was found and resolve. Even if a problem is no fun, Asetek stand b... Ver mais
A empresa respondeu
I bought a QR Wheelbase Extension from their webshop, and after fitting it my wheel froze every time I spun out in-game: buttons dead, lights stuck, force feedback still running. Jens in suppor... Ver mais
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Escrito pela empresa
Asetek is a global leader in mechatronic innovation and a Danish garage-to-stock-exchange success story.
Founded in 2000, Asetek revolutionized the PC cooling market with the innovative all-in-one liquid cooler and in 2021, Asetek Racing burst onto the sim racing scene with our groundbreaking hydraulic Invicta™ Pedals.
We have since expanded and are now offering steering wheels, direct drive wheelbases, and pedals in three different line-ups: La Prima™, Forte® and Invicta™.
Everything we do is based on three words that define Asetek Racing.
PERFORMANCE: Because racing is in our DNA. We want to win – and that's why Asetek Racing was founded in the first place. To develop sim racing hardware that can make you a better racer.
PRECISION: Going from PC cooling to sim racing gear may seem like quite the leap, but from an engineering perspective, the two are quite similar. We conquered the world of liquid cooling by excelling at ‘mechatronics’, which is the integration of mechanics, hardware, and software, and that is exactly what sim racing gear consists of.
PASSION: We are racers at Asetek Racing. Founder and CEO of Asetek, André Eriksen, has always had a burning passion for racing, and everything we do is based on real life racing and authenticity.
Skjoldet 20, 9230, Svenstrup J, Dinamarca
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Responsive, fast , friendly and competent customer support. Didnt receive the goods yet but expect nothing less than top notch, thanks !

Resposta da Asetek Racing
Gode produkter, hurtig levering og reel behandling ved henvendelse. Fik tilmed refunderet differencen på prisændring efter køb. Alle 5 stjerner er fortjent.

Resposta da Asetek Racing
Hello Asetek,
Thank you for the ultra-fast processing.
Shipping to Denmark and back and repairing in 6 working days is already sensational.
Even a good steering wheel like the Asetek Forte can have dropouts, but has been eliminated and I would buy it again. Super quality.
Keep it up.
Greetings from Viernheim
by S. Potyka

Resposta da Asetek Racing
Ive own forte wheelbase and invicta pedals for over a year now and they have both been absolutely amazing. I've only ever had one problem but it got resolved very quickly. The invicta pedals have been absolutely problem free

Resposta da Asetek Racing
Upgrade from fanatec ! Great product no issues since 2 years . Will continue to buy their gear for sure !

Resposta da Asetek Racing
Asetek Asetek recently for Black Friday I bought a asetek forte formula wheel , and it was rattling and had a loose thumb encoder, I wrote customer service, and bam sent it back no charge, to Denmark and I’m in America so that’s a big thing we all hate those damn tariffs. And with in a week my wheel was back good as new . Customer support is awesome. That’s what you get when you go with Asetek!

Resposta da Asetek Racing
Exellent products and Exellent support.
One of the best,
Reccomended

Resposta da Asetek Racing
100% high quality products with really good and easy software. Costumer servis is top tier, they will go an extra mile to help you in any scenario :) really happy with my purchase.

Resposta da Asetek Racing
Great prices, super fast shipping, fantastic upgrade path, excellent quality and really really good customer support. Companies like this need to be supported.

Resposta da Asetek Racing
Get me informed,as new to pc sim racing the initium bundle has been great.

Resposta da Asetek Racing
Great Customer care for great products

Resposta da Asetek Racing
Jeg har haft en virkelig god oplevelse med Asetek, og det skyldes i høj grad den helt exceptionelle kundeservice fra Danni.
Fra første mail blev jeg mødt med professionalisme og hurtige svar. Meget imødekommende
Det er sjældent, man oplever så hurtig og personlig service.
Stor anbefaling herfra – og en særlig tak til Danni for en fremragende oplevelse!

Resposta da Asetek Racing

Resposta da Asetek Racing
Very helpful and really fast in responding

Resposta da Asetek Racing
Service support excellent, réactivité au top. Rien à redire sur l’accompagnement des utilisateurs sur des questions ou même la résolution de soucis ou propositions d’assistance. Je mets 5 étoiles

Resposta da Asetek Racing
Very good product! I have experienced a RMA for a bad PSU,and in 3 days i can already race again! Thanks you so much !

Resposta da Asetek Racing
I bought a wheelbase and steering wheel from Asetek (the Forte line). all I can say is that they are perfect products. I had a small problem with the power unit of the wheelbase, but this was resolved immediately by the costumer service. all in all i have a great experience with asetek and i would recommend their products.

Resposta da Asetek Racing
Recently I purchased quite a few things from Asetek Simsports. Unfortunately, one of the buttons for the wheelbase stopped working about a week after installation. I reached out on their discord to see if someone would help me troubleshoot. They directed me to submit an RMA ticket. Within 24 hours I had a reply telling me that the button was indeed defective and they had already sent out a replacement. No further questions asked. All I did was explain what was happening and provided proof of purchase. The speed and effectiveness of their customer service is bar none.

Resposta da Asetek Racing
The quality and the finish of all product are at high end.
I had some bad experience with a defect product, but I must say that the support provided by the Claim and repair team were beyong my expectation. The answer could take some time, but there will be always someone responding.
I'm so happy that I choose Asetek for my simracing environment

Resposta da Asetek Racing
I had a problem with my wheelbase and contacted support. My problem was solved in no time.
Super friendly and fast support.

Resposta da Asetek Racing
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