Superb machine which does everything it should. Very high power and easy to put together from a well packed box. The delivery was almost instant and impressed. The sales staff Adam who I dealt with wa... Ver mais
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Leia as opiniões dos outros
Dear Sir/Madam I received my eagerly awaited RocwooD lawnmower today but unfortunately it is faulty. Firstly, the plug for the battery recharge was broken. Secondly, the mower makes an awful... Ver mais
A empresa respondeu
Bought a refurbished Farm Jack from this company, arrived as described with quick delivery and works perfectly. Thanks a lot!
A empresa respondeu
every thing was great with this order, The mower this replacement charger is for is only 6 months old hopefully this one is not faulty.
A empresa respondeu
Informações sobre a empresa
- Fornecedor de maquinaria de metal
- Loja de hardware
- Loja de bricolage, casa e jardim
- Loja de corta-relvas
- Loja de máquinas
- Loja de aspiradores
Escrito pela empresa
RocwooD is a UK based internet exclusive direct to consumer company. By buying from us direct, we can offer you better deals here from our site, than you can find in stores or even on big ecommerce platforms like Amazon & eBay. Because our products are sold only online & not in stores we package our machines in simple plain brown box’s with black label branding & pass the saving on to you. All our products are speedily dispatched from our UK warehouse & usually arrive on your doorstep in a couple of days.
Informações de contacto
ROCWOOD HOUSE, LIGHTWOOD GREEN INDUSTRIAL ESTATE, LL13 0HU, OVERTON ON DEE, Reino Unido
- sales@rocwood.co.uk
- rocwood.co.uk
3,8
Bom
265 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 73% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A top quality pressure washer.
Superb machine which does everything it should. Very high power and easy to put together from a well packed box. The delivery was almost instant and impressed. The sales staff Adam who I dealt with was a perfect gentleman and offered real customer service. Thank you. I can recommend both the product and the company to anyone in the market field
2 de junho de 2026
Resposta da Rocwood
Hi Richard,
Thank you for your fantastic 5-star review.
We're delighted to hear that you're pleased with your pressure washer and that it has lived up to your expectations. It's great to know that you found the machine powerful, easy to assemble, and that your order arrived promptly.
We will also be sure to pass your kind comments on to Adam, who will be thrilled to hear that his customer service made such a positive impression.
Thank you for recommending both our products and our company. Your support means a great deal to us.
Kind regards,
RocwooD
Resposta da Rocwood
Hi Alan,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you were pleased with both the product and the fast delivery. Providing great service is something we take pride in, so it's wonderful to know we met your expectations.
Thank you for choosing RocwooD, and we hope to serve you again in the future.
Kind regards,
RocwooD
Resposta da Rocwood
Hi Mr Isajevs,
Thank you for your fantastic 5-star review. We're delighted to hear that you found the product to be great value for money and that it arrived quickly. It's also wonderful to know you're pleased with the quality of your purchase.
We really appreciate your support and hope to serve you again in the future.
Kind regards,
RocwooD
Resposta da Rocwood
Hi Richard,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that you found our website easy to use and that your shopping experience was hassle-free from start to finish. It's great to know you're happy with your product too.
We appreciate your support and look forward to welcoming you back to RocwooD in the future.
Kind regards,
RocwooD
Bought a refurbished Farm Jack from…
Bought a refurbished Farm Jack from this company, arrived as described with quick delivery and works perfectly. Thanks a lot!
31 de maio de 2026
Resposta da Rocwood
Hi Jack,
Thank you for your excellent 5-star review.
We're delighted to hear that your refurbished Farm Jack arrived as described, was delivered quickly, and is working perfectly. We take great pride in ensuring our refurbished products meet high standards, so it's wonderful to receive such positive feedback.
Thank you for choosing RocwooD and we hope to see you again soon.
Kind regards,
RocwooD
Absolutely fantastic service
31 de maio de 2026
Resposta da Rocwood
Hi Shaun,
Thank you for your fantastic 5-star review.
We're thrilled to hear that you were happy with the service you received from our team. Feedback like yours means a lot to us and motivates us to continue providing the best possible experience for our customers.
We really appreciate your support.
Kind regards,
RocwooD
Great company and fast delivery
30 de maio de 2026
Resposta da Rocwood
Hi Kooka Developments Ltd
Thank you for leaving us a 5-star review.
We're delighted to hear that you were pleased with both our service and the speed of delivery. We always strive to provide a smooth and efficient experience for our customers, so it's great to know we delivered on that promise.
Thank you for choosing RocwooD and we hope to assist you again in the future.
Kind regards,
RocwooD
every thing was great with this order
every thing was great with this order, The mower this replacement charger is for is only 6 months old hopefully this one is not faulty.
30 de maio de 2026
Resposta da Rocwood
Hi Tim,
Thank you for your 5-star review.
We're pleased to hear everything went smoothly with your order. We also appreciate your continued trust in RocwooD and hope your replacement charger gives you many years of reliable service.
If you ever need any assistance, our team is always happy to help.
Kind regards,
The RocwooD Team
Damaged and faulty
Dear Sir/Madam
I received my eagerly awaited RocwooD lawnmower today but unfortunately it is faulty.
Firstly, the plug for the battery recharge was broken.
Secondly, the mower makes an awful noise when started. The blade must be positioned wrong as it’s catching on the inside, underneath. So much so, it’s made a mark. It also dug chunks out of my law . I turned it off immediately.
Please see attached photos.
Yours sincerely
Jane Hepworth
29 de maio de 2026
Resposta da Rocwood
Hi Jane,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues you experienced with your lawnmower upon delivery. This is certainly not the standard we aim to provide, and we understand how disappointing it must have been when you were looking forward to using your new machine.
We can see that a member of our customer service team is already in contact with you and is actively investigating the concerns you have raised. We are committed to resolving this matter as quickly as possible and will continue to work with you directly until a satisfactory outcome is reached.
Thank you for bringing this to our attention and for your patience while we assist you.
Kind regards,
RocwooD Customer Support Team
Got the correct place to order the item…
Got the correct place to order the item required quickly
28 de maio de 2026
Resposta da Rocwood
Hi Charles,
Thank you for your fantastic 5-star review.
We're glad we could help you find the part you needed and get it to you quickly. Providing the right products with fast, reliable service is exactly what we strive for.
We appreciate your custom and look forward to helping again whenever you need us.
Kind regards,
The RocwooD Team
Excellent value for money
Excellent value for money. Very helpful support on correct item. Would recommend.
26 de maio de 2026
Resposta da Rocwood
Hi David,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our products to be excellent value for money and that our team were able to help you find the correct item for your needs.
We really appreciate your recommendation and hope to be of assistance again in the future.
Kind regards,
RocwooD
Great value for money
26 de maio de 2026
Resposta da Rocwood
Hi Thomas,
Thank you for your 5-star review.
We're pleased to hear that you found your purchase to be great value for money. Your feedback means a lot to us and helps support our family-run business.
We hope you enjoy your RocwooD product and look forward to serving you again in the future.
Kind regards,
RocwooD
I purchased a 21” lawn mower in March…
I purchased a 21” lawn mower in March 2025, the body of the mower had split and the engine was falling off by August 2025. I emailed RocWood customer service in August advising of my situation along with a photo showing the problem, I was told I needed to return the mower at my expense. The next communication I had with the company was April 2026 when I asked for a replacement body, which seems impossible for RocWood to fulfil, as they couldn’t find one until today. I would never purchase anything from this company again and I advise you to do the same. The customer service team are absolutely useless and have now told me it is user error and wear and tear so would not come under warranty anyway. Avoid this company at all costs.
29 de abril de 2026
Opinião espontânea
Resposta da Rocwood
Hi Steve,
We are sorry to hear that you remain dissatisfied with your experience.
After you initially contacted us regarding the mower body, we requested that the machine be returned to our workshop for inspection so that our technicians could assess the issue and determine the most appropriate resolution. Unfortunately, the mower was not returned to us for inspection at that stage.
When you contacted us again in April 2026, we spent several weeks investigating whether a replacement mower body could be sourced for your model and kept you updated throughout the process. We were ultimately able to locate a replacement body and offered this as an option.
We appreciate that you were frustrated by the requirement to return the machine at your own expense. As outlined in our warranty policy, after the initial 60-day period, the cost of returning larger machinery for inspection becomes the customer's responsibility.
We are genuinely sorry that we were unable to reach a resolution that met your expectations and appreciate the feedback you have provided. We continually review customer feedback to improve both our products and our service.
Kind regards,
RocwooD
awful experience…
I had a thoroughly awful experience with this company I Ord chainsaw helmet and it wasn't delivered when I contacted them They said I had to fill a form in When I clicked on the nothing happened the person dealt with the email needed A course on customer service This will certainly be the last time I buy from this company And they should be ashamed of their service.
27 de abril de 2026
Opinião espontânea
Resposta da Rocwood
We are sorry to hear that you feel dissatisfied with your experience.
We can see your order was placed through eBay , rather than our own site.
As advised in our messages to you , the parcel was marked as delivered by the courier. In situations where a customer advises that a delivered parcel has not been received, we are required to follow the courier’s claims procedure. This involves completing a denial of receipt form so that we can open an investigation on your behalf. This is standard procedure for many couriers in these circumstances.
The form is provided digitally and can be completed electronically. Unfortunately, we are unable to print and post paperwork as per your request, as all claims are handled through the courier’s online system and need to be completed as swiftly as possible .
We did try to assist throughout the process, however without the completed form we are unable to proceed with a lost parcel claim or further investigation, this was advised to you in our communication.
We are sorry that you felt our responses were not satisfactory, though we do feel some of the comments made in your review are unfair, unrelated to the matter itself, and appear to single out an individual employee in a way that feels quite personal.
Kind regards,
RocwooD
Absolutely disgraceful… BEWARE
Absolutely disgraceful… ordered off eBay machine turned up … followed instructions… couldn’t get it started … no help offered … no phone numbers worked or were answered… agreed return and they held back money …. Thieves BEWARE
11 de maio de 2026
Opinião espontânea
Resposta da Rocwood
Hello Mark,
We are sorry to hear you are unhappy with your experience. However, after reviewing our records, we can confirm that this purchase was not made from RocwooD. We have no record of this order being placed through any of our sales channels.
As such, we would kindly ask that you review the correct company involved in your transaction, as this review has been posted against the wrong business.
Kind regards,
RocwooD
Faulty items, poor customer service, would not recommend.
I’m extremely disappointed with both the product quality and the customer service of Rocwood.
I purchased a petrol pressure washer which turned out to be faulty on its very first use. The electric start didn’t work, the machine misfired and made popping sounds. It was clear that something wasn’t right from the outset.
When I contacted the company, I was asked to carry out quite technical diagnostics on a brand new machine (including checking fuel flow and spark plugs), which I don’t think is reasonable for a customer.
After confirming the issue, I requested a return. However, I was told I would need to arrange and pay for the return myself due to it being over 60 days—even though the item was faulty on its very first use. Given the size and nature of the machine, this would have been costly and inconvenient.
Because of this, I felt I had no realistic option but to keep the item and sell it on for spares, leaving me significantly out of pocket.
Overall, the experience felt very one-sided. I did not feel supported as a customer, and the responsibility for resolving a faulty product was effectively placed on me.
I would not purchase from this company again and would encourage others to look carefully at how issues are handled before ordering from here.
6 de abril de 2026
Opinião espontânea
Resposta da Rocwood
We are sorry to hear you were unhappy with your experience.
Following your report, our team responded throughout the process, requested videos of the issue, and provided basic troubleshooting steps commonly associated with petrol-powered machinery, such as checking fuel flow and spark. These are also routine maintenance checks that are typically required periodically during ownership of petrol-powered equipment.
These checks were intended to help identify whether the issue could be resolved quickly before arranging return and inspection.
As advised in our correspondence, the machine would need to be returned to us for inspection so our technicians could determine whether the issue related to a manufacturing fault or another cause. Unfortunately, the item was ultimately not returned to us for assessment, which meant we were unable to inspect or verify the reported fault before the decision was made to dispose of the machine for spares.
We appreciate all customer feedback and remain committed to assisting customers in line with our warranty process and consumer obligations.
Kind regards,
The RocwooD Team
Resposta da Rocwood
Thank you for your kind review, Stephen!
We’re really pleased to hear your order arrived on time and that you’re happy with the product. We truly appreciate your support and hope to see you again in the future.
The RocwooD Team.
Ordered a new lance for my petrol…
Ordered a new lance for my petrol pressure washer. Arrived quickly, ok price. I just hope it lasts longer than the first one which was supplied with the washer.
27 de abril de 2026
Resposta da Rocwood
Thank you for taking the time to leave us a review – we really appreciate your feedback. We’re pleased to hear your new lance arrived quickly and that you were happy with the price.
We’re sorry to hear your previous lance didn’t last as expected. If you do experience any issues with your new one, please don’t hesitate to reach out to our team – we’re always here to help and ensure you get the best performance from your machine.
Thank you again for your support, and we hope this one serves you well for a long time to come!
Kind regards,
RocwooD Team
Friendly helpful service and efficient
Friendly helpful service and efficient. Good product
27 de abril de 2026
Resposta da Rocwood
Thank you very much for your kind review. We’re delighted to hear you found our service friendly, helpful, and efficient, and that you’re pleased with your product.
Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.
Kind regards,
RocwooD Team
Resposta da Rocwood
Thank you for your lovely review. We’re really pleased to hear you’re happy with both the speed of our service and the product itself.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
RocwooD Team
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