I am so impressed with the quality and the thought that goes into the packaging. I really enjoyed unboxing my pieces and the quality of the overall jewellery too! i love it and will 100% purchase agai... Ver mais
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Found company through Instagram. Ordering was easy and prompt delivery of products- hassle free. Ordered gold hooped earrings with 4 interchangeable charms which arrived in a useful velvet pouch. The... Ver mais
A empresa respondeu
I had a few questions prior to ordering and these were answered swiftly which really helped. When i did place my order i received the item 2 days later which was fantastic as the item was a Christmas... Ver mais
A empresa respondeu
I absolutely love my earrings, we definitely be ordering more. Only down side, customers in Ireland need to be told when ordering that there will be an addition VAT charge on items arriving in Irel... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Shop Online - Luxury Boho Travel Accessories and Handmade Gold Plated Semi precious Gemstone Jewellery
Informações de contacto
Redan Place 23, W2 4SA, London, Reino Unido
- ashiana-accessories.com
4,6
Excelente
74 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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NEVER AGAIN!
NEVER AGAIN!! Never received order due to customs problem (which is within the sender‘s sphere of responsibility). Have been informed that I will not be refunded unless they receive the parcel back from customs (so if the package gets lost along the way this shall be my risk instead of theirs?!). Customer service of Ashiana didn’t even make the effort to contact DHL/delivery service provider themselves and takes days to respond. Very poor performance. Worst customer service experience I made so far. Never again!! Hope I really get my money back.
10 de junho de 2023
Opinião espontânea
Resposta da Ashiana London
We are so sorry you have experienced issues with your order. I have checked the communication, after you confirmed you hadn't received your parcel we wanted to await a short period for it's return as standard. We were also then informed by the courier company the order was refused upon delivery so we have already fully refunded you. Please be reassured we wouldn't have left you without a refund but the parcel was refused and had to make it's way back to us. We are a small company so our emails aren't always able to be checked over weekends but our customers are very important to us so we are very sorry you had this experience with your order.
Gorgeous earrings will be ordering…
Gorgeous earrings will be ordering more, arrived quickly 💕
11 de maio de 2023
Resposta da Ashiana London
We are so pleased you loved your order.
I ordered the Apollo pearl necklace and…
I ordered the Apollo pearl necklace and although lovely, two of the pearls dropped out after wearing two times.
1 de abril de 2023
Resposta da Ashiana London
We are so sorry to hear you experienced an issue with your order. I have check our system and we can't see contact from you. Please do get in touch as we want to be able to rectify the issue for you so you are happy with your order.
I was delighted with my earrings but I…
I was delighted with my earrings but I was charged customs duty of c€19, which I wasn’t expecting. I emailed the company twice about this but no result. It is the customer service that gets the bad rating!
25 de abril de 2023
Resposta da Ashiana London
We are so sorry you haven't received the service we strive to provide.
With custom duties, unfortunately this is out of our control as it is based on the country you are ordering from, this is stated on the website before ordering.
I have checked with the team regarding your emails and will investigate further as the team aim to respond to all emails and I am very sorry if this wasn't the case in this instance but we appreciate you taking the time to feedback.
We are glad you are delighted with the earrings and do hope you will shop with us again.
Definitely Recommend
I ordered a make up bag and 2 pairs of earrings. All perfect. Great company.
28 de março de 2023
Excellent products and service
Lovely products. Delivered super quick! Will shop again
1 de abril de 2023
Opinião espontânea
Resposta da Ashiana London
Thank you so much for your lovely review, it means a lot to us.
The style of the earrings were lovely…
The style of the earrings were lovely although a little sharp when putting the earrings in. I have only worn them a couple of times as I had a reaction to them, which is such a shame. Nice earring though.
22 de março de 2023
I absolutely love my earrings
I absolutely love my earrings, we definitely be ordering more.
Only down side, customers in Ireland need to be told when ordering that there will be an addition VAT charge on items arriving in Ireland, I assumed that the Irish VAT had been included in the cost.
25 de janeiro de 2023
Resposta da Ashiana London
Thanks for the great feedback. Thank you also for the feedback, we have passed to the team to improve the customer experience.
Beautiful jewellery
Stunning ring which I already have in the white pearl. I have quite a few pieces now from Ashiana and love them all. Always get compliments. Beautiful jewellery.
14 de janeiro de 2023
Resposta da Ashiana London
Thank you so much!
Quick response to my enquiries
Quick response to my enquiries. Every interaction has been professional and friendly.
8 de dezembro de 2022
More stunning in real life
The necklace is truly, truly beautiful. It looks better in real life than the photo. I just wish I got more charms haha! Great quality.
15 de novembro de 2022
Resposta da Ashiana London
Thank you so much for the review, it is always worth checking back as we add more charms each season!
Lovely items
Lovely items, had a small issue with the order but it was resolved immediately and completely to my satisfaction. Will be ordering again!
12 de outubro de 2022
Resposta da Ashiana London
We are so pleased we could resolve your issue for you.
So pleased
Delivered very quickly even with the post strikes.
Earrings are absolutely lovely.
4 de outubro de 2022
Resposta da Ashiana London
Thank you very much
Excellent service, great jewellery
Excellent! Beautiful jewellery, exactly what I had hoped for, great service too - parcel arrived well-packaged and on time.
11 de outubro de 2022
Resposta da Ashiana London
Thank you so much for the review
Beautiful necklace and promt shipping…
Beautiful necklace and promt shipping as requested
15 de agosto de 2022
Great Necklaces and Service
I purchased two necklaces on recommendation from Instagram when they arrived I was really pleased with them, and the quality and packaging are fab
23 de agosto de 2022
Resposta da Ashiana London
Thank you very much for the review
Prompt delivery
Prompt delivery, packaged well. Very pleased with the charms, as purchased for my sister n law
29 de julho de 2022
Resposta da Ashiana London
Thank you and we hope you do too :)
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