Ashley Ann Opiniões 

660
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

So glad we chose Ashley Ann for our kitchen remodelling. Our designer Emma couldn't have been more helpful and patiently answered all our queries. It was possible to colour match the new units to the... Ver mais

Classificada 5 em 5 estrelas

We used this kitchen supplier last year as part of a major house renovation, and they were fantastic from start to finish. Scott at the Glasgow store guided us through multiple design meetings, he... Ver mais

Classificada 5 em 5 estrelas

From the first visit by Bethany to measure out and design our new kitchen , we felt in safe hands. Design choices were made together and now that we sit in our beautiful kitchen we feel it is as much... Ver mais

Classificada 5 em 5 estrelas

Having had Ashley Ann install all the kitchens in our Cala home/estate 9 years ago, they’be subsequently done additional work over the years including a kitchen upgrade, fitted bedroom wardrobes & jus... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Designer de interiores
  2. também em
  3. Loja de mobília para quartos
  4. Loja de móveis
  5. Loja de utensílios de cozinha
  6. Renovação de casas de banho

Escrito pela empresa

Ashley Ann is a family owned and run business which has been successfully operating for over 30 years. Based in Wick in the far north of Scotland, we’ve always focused on combining superb design and high quality manufacturing, with outstanding levels of customer service for our kitchen, bedroom and bathrooms offer. We have showrooms right across Scotland, with our expansion into England including the acquisition of the long-established English Interiors business in Leak, Staffordshire.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

660 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(660)

51 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Quality and excellence on all levels- highly recommended.

cabinet quality and choice is excellent and Tammy's help and patience was limitless. The building team (Sneddon Builders and Joiners) were amazing - a full kitchen and bathroom in a week ! Steven, Chris, Brian and Alan were courteous, knowledgeable and very skilled - a wonderful Can Do, hard working team. A great fit - we are delighted.

25 de junho de 2024
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Resposta da Ashley Ann

Hi Margaret

Sounds like you have had a great experience with our wonderful Stirling team! We hope you enjoy your kitchen and bathroom renovation for many years to come.

Classificada 1 em 5 estrelas

I do not recommend Ashley Ann (Glasgow…

I do not recommend Ashley Ann (Glasgow branch). Issues from day one with quality of installation, we are now 5 weeks without a working kitchen (no hot water as taps fitted incorrectly, scratches to new appliances, worktops incorrectly fitted, air vents blocked… i could go on). Constantly told things will be fixed and issues resolved. Designer Gavin now on leave and no apparent handover so have had to visit the showroom today as calls never returned. Someone new now needs two weeks to review. Manager on leave as well. Shambles of a company, poor quality kitchen, poor care and attention to installation and zero customer service. STAY WELL CLEAR

14 de junho de 2024
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Resposta da Ashley Ann

We're very sorry to read your review. As you know, our designer has attempted to arrange a meeting with you today, and of course we’re committed to addressing genuine concerns, which we hope to have resolved promptly.

Classificada 5 em 5 estrelas

Ashley Ann - Stirling branch

From initial visit through to completion of the works, Tammy in the Stirling branch has been brilliant; friendly, professional and always quick to answer any queries/great communication. The design she created for my bathroom is amazing, and now it’s finished I am absolutely delighted. Stevie, Chris and Alan were a pleasure to have in the house for 6 days to do the actual install. Courteous, clean and tidy, and just generally great, the finish is outstanding. Would highly recommend. Thanks

4 de junho de 2024
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Resposta da Ashley Ann

Hi Sue

We're thrilled to hear you had such a positive experience with our Stirling team. It means a lot to us knowing that you are happy with out product/service.

Thanks for your support!

Classificada 5 em 5 estrelas

If you want your project right

As with our previous project (bathroom renovation).
The stages were clear, from choosing the items we required, designing to fitting and time frame. All were kept to, with us knowing from the onset cost. Add to this first rate fitting and excellent after sales service.
We have a kitchen we are proud of and delighted with.
Ashley Ann Leek is the place to go.

27 de maio de 2024
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Resposta da Ashley Ann

Hi Kevin

We're so glad to hear that you have chosen Ashley Ann to complete another home renovation. Enjoy.

Classificada 3 em 5 estrelas

I wanted to be really honest and fair…

I wanted to be really honest and fair with my review.
The positives, the customer experience around the kitchen design process and then moving onto order was excellent. The attention to detail and customer service at this stage is first class.
The negative, I felt once the order
was placed, monies paid the communication and excellent
customer service stopped. I've not
had any contact from AA post install
(used own joiner) to ensure we were
happy with everything which I find
very dissapointing hence the 3 star review.

30 de maio de 2024
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Resposta da Ashley Ann

Thank you very much for leaving an honest review.

We take all feedback onboard and will ensure this is something that we work on in the future.

Classificada 5 em 5 estrelas

Beautiful refitted Bathroom

Beautiful refitted Bathroom

Carrie Ann was really helpful & professional without being pushy.. Contractors led by Steven were excellent. We’re delighted with the results. in our new bathroom.

14 de maio de 2024
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Resposta da Ashley Ann

Hi Kate

Thank you for taking the time to leave us a great review!

We home you enjoy your new bathroom for years to come.

Classificada 5 em 5 estrelas

Ashley Ann, Stirling, top rated kitchen design and fitting service

We went out to find a local Scottish kitchen supplier, we wanted a no nonsense "we do it all for you" kind of company. So off we went and the company we went to see was closed, and we found Ashley Ann by accident, boy am I glad we did.
We went in we spoke with Mike, the local Stirling Manager and he said he would get the salesperson to give us a call and we met with Carrie Ann, duly contacted us we went in for a meeting and the design started. What made her stand out from Wren etc is that she designed what WE wanted, not what was convenient to them, as was the case with the bigger companies. The corner cupboards for example were made so they had two doors, and we could use the whole space rather than a pull-out contraption that lost a lot of space. It truly was a bespoke kitchen. Cost, it was not cheap, but not over the top either and you only get what you pay for. Enter Steven and his team, and boy were they good! They were excellent, in every conceivable way. Steven who was the project manager and lead fitter, managed the team with so much professionalism it was impressive to say the least. Nothing was too much. They stripped out the old kitchen, floor, tiles off the walls, replastered, laid new floor, and then came the kitchen. It was basically fitted within two and a half days, yes, we had a hiccup or two with some broken parts (which were replaced within six weeks), but it was left usable. This was all done believe it or not in six days. Would I recommend Carrie Ann and Steven (and his troupe)? 100% yes, good Scottish professional’s and you can find them in Stirling. Looking for a kitchen? looking for no hassle? Looking for full service? then look no further, you have found the answer here with Ashley Ann, Stirling.

2 de maio de 2024
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Resposta da Ashley Ann

Wow thank you so much for leaving this amazing review Roy!

The Stirling team will be over the moon to hear that you had such a great experience with them.

All the best with your new kitchen.

Classificada 5 em 5 estrelas

We have just had an Ashley Ann kitchen…

We have just had an Ashley Ann kitchen installed. It was designed and overseen by Karen Aitken at the North Berwick showroom. Karen was extremely professional and guided us through the decision process effortlessly. Karen’s attention to detail left me with no negotiation to do at all. The fitters were introduced to us by Ashley Ann and have been faultless. The kitchen itself has exceeded all expectations, well made and beautifully designed.

3 de maio de 2024
Opinião espontânea
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Resposta da Ashley Ann

Hi Julie

Thanks for taking the time to leave a great review for Karen and the team. We hope you enjoy your new kitchen for many years to come.

Classificada 5 em 5 estrelas

Outstanding kitchen and shower rooms along with exceptional customer service

We are absolutely delighted with our new kitchen and 2 shower-rooms from Ashley Ann. The Sales Designer, Scott Wilkie, was outstanding - taking time to understand our requirements and providing ideas and design expertise that were invaluable in helping us finalise our plans. The installation team were extremely professional with an admirable attention to detail. The quality and service provided by Ashley Ann definitely exceeded our expectations and we would highly recommend Scott to anyone looking for a quality kitchen and exceptional customer service.

12 de abril de 2024
Opinião espontânea
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Resposta da Ashley Ann

Hi Leonie

Thank you so much for trusting Ashley Ann with such a big renovation, so happy to hear that Scott was such a great support.

Classificada 5 em 5 estrelas

Exceptional service - initially a small project but treated as if it were very important to them.

Our initial experience with Ashley Ann was purchasing a new build property that had an Ashley Ann kitchen already installed, therefore no input from us. The quality and layout was great, however, there were a couple of minor additions we wanted to make. Brodie from the Inverness store provided what I can only describe as exceptional service - the monetary value of what we were asking for was small but he offered advice and options and genuinely made me feel it was an important project. We made a couple of variations and he provided new drawings each time and again provided helpful pointers. We are delighted with our completed kitchen and are considering upgrading elements in the future solely because of the service provided - the communication throughout was great. It’s unusual to receive all information you may need without having to ask, including helpful suggestions - none of which are about increasing their revenues, instead being 100% customer oriented. Very happy to be recommending Brodie and the team in Inverness.

15 de abril de 2024
Opinião espontânea
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Resposta da Ashley Ann

Hi Judi

We're delighted to hear you received such great support from Brodie and the team in Inverness. Enjoy your new home!

Classificada 5 em 5 estrelas

Five star service

From start to finish Gemma and her team at Ashley Ann in Thurso have been amazing. They scoped out the work needed, advised us on the products which will work best for us, managed issues relating to the fabric of an old building, figured out solutions to meet our needs. The project management of both the kitchen and bathroom installation has been superb, we can’t recommend them highly enough! Thank you Gemma and your whole team for making the process as positive and low stress as it could possibly have been.

5 de abril de 2024
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Resposta da Ashley Ann

Thank you for taking the time to leave such a great review for our Thurso team. Gemma and the team will be over the moon to hear this as are we. Enjoy your new kitchen and bathroom.

Classificada 1 em 5 estrelas

Ghosted

Got in touch with Ashley Ann through the form on their website. Was emailed by Katie and invited to the Perth Showroom for an appointment. Tried to confirm the appointment twice but was ghosted by Katie for a week and a half with no explanation. Only received a reply once this review had been published. Very poor behaviour.

11 de abril de 2024
Opinião espontânea
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Resposta da Ashley Ann

Hi MR, our reputation is important to us so we took some time to investigate the matter fully. You are quite correct, one of our designers had forgotten to turn on her out-of-office when her emails weren’t being monitored, and that resulted in your latest email going unanswered for a few days. Please accept our apologies for that, and if you want to get in touch, all of our showrooms’ inboxes and phone lines are always monitored during our opening hours. Perth’s is perth@ashleyann.co.uk, more details here: https://www.ashleyann.co.uk/showrooms

Classificada 5 em 5 estrelas

Excellent service

Excellent service from the outset. The Glasgow showroom were so helpful, checking everything, organising the fitting and following up to make sure we were happy with everything. Would highly recommend Gary and the team.

23 de agosto de 2023
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Resposta da Ashley Ann

We're glad to hear our Glasgow team done such a great job and that you are happy to recommend Ashley Ann. Thank you for taking the time to leave a lovely review.

Classificada 5 em 5 estrelas

Fabulous new kitchen by Ashley Ann…

Coordinated the building and kitchen work professionally. Planning of the kitchen by Carrie Ann was first class. Overall experience was excellent from start to finish.

27 de março de 2023
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Resposta da Ashley Ann

Hi Alastair

Glad to hear you had a great experience with our Stirling team. Thank you for taking the time to leave us a review.

Classificada 4 em 5 estrelas

Satisfaction.

From planning, through design, supply and instalment to completion of my new kitchen, I was guided by staff with courtesy and respect. Like most major jobs there were some problems but they were easily fixed and I have enjoyed my new kitchen for almost a year now.

17 de abril de 2023
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Resposta da Ashley Ann

Hi Linda

We're so glad you are enjoying your Ashley Ann Kitchen, we hope you enjoy it for years to come.

Classificada 5 em 5 estrelas

Brilliant experience with Scott, Marshall, Craig & Chris

From start to finish, we had an amazing experience with Ashley Ann in installing a fully replaced bathroom. First off, in the design process, Scott couldn't have been more helpful and knowledgeable about the range of options, while taking careful account of our ideas and wishes. Living in a tenement flat means not being entirely sure of what the possibilities might be (and what might be uncovered), for which Scott provided expert advice, while being faithful to the overall look we were seeking. This balance between desired and realistic outcomes was further supported by Marshall's very careful initial assessment of the design vis-a-vis the constraints of creating a new bathroom in a building over 120 yrs old. The care taken at both of these stages was exemplary and it was continued through the installation process, expertly executed by Craig, Marshall and Chris. The minor problems that arose (due to the fabric of the building) were discussed fully with us and skilfully handled. The result is a bathroom that we could't be happier with, with high quality materials, fantastic craftsmanship, all of which will stand the test of time. Delighted and wholeheartedly recommend the Ashely Ann service and team in Glasgow!! Chris and Pearse

1 de março de 2024
Opinião espontânea
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Resposta da Ashley Ann

Hi Pearse

Thank you for taking the time to share your positive experience with Ashley Ann Glasgow. Your kind words mean the world to the team. Enjoy your new bathroom.

Classificada 5 em 5 estrelas

Very professional

Very professional. The fitters were outstanding- timely, friendly and very tidy!

9 de fevereiro de 2024
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Resposta da Ashley Ann

Hi Laurin

Thank you for taking the time to leave us a review.

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