I love going to FCI to source and purchase luxury furnishings for my clients. They have a very wide range from many great quality brands. Ben and the rest of the team are amazing from beginning to e... Ver mais
A empresa respondeu
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I love going to FCI to source and purchase luxury furnishings for my clients. They have a very wide range from many great quality brands. Ben and the rest of the team are amazing from beginning to e... Ver mais
A empresa respondeu
Great , professional, knowledgeable an and passionate team. We bough an amazing coffee table . the experience was just cool , from chasing the right item for us ending with price agreement, delivery a... Ver mais
A empresa respondeu
Would give 0 stars if possible. Terrible company to deal with and rip off merchants. Director (Zuzar) not responding now and has failed to reply my last email dated 26th October 2020 (attached on goog... Ver mais
FCI staff all easy to deal with, knowledgeable and listen well. Sanjay helped us with sofas, day beds, bar stools, bed and foot stools, finishes, materials and alternative ideas. They offered... Ver mais
A empresa respondeu
If you're looking for quality contemporary furniture, FCI London is the place to start. Our team has been designing and selling contemporary furniture in London for over 40 years and we love what we do. Our 30,000 square foot showroom in North London showcases pieces from over 700 of the world's most exciting designers and brands, from luxury Italian furniture to European designer furniture, all under one roof. As London's largest luxury furniture showroom, FCI London brings together high quality sofas, fitted and walk-in wardrobes, designer kitchens, dining furniture, statement lighting and much more, sourced from the leading names in Italian and European design. Whether you're furnishing a single room or an entire property, our showroom gives you the chance to see, touch and compare pieces in person rather than guessing from a screen. We work with private clients and trade partners alike, including interior designers and architects, offering guidance and sourcing support for projects of every scale, from London apartments to homes across the UK and abroad. We're open 7 days a week. See you in the showroom.
Rays House, North Circular Road, Hanger Lane (Near Ealing), NW10 7XP, London, Reino Unido
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I love going to FCI to source and purchase luxury furnishings for my clients. They have a very wide range from many great quality brands. Ben and the rest of the team are amazing from beginning to end, 10/10. They are very accommodating with difficult clients specific needs. Honestly, FCI is fantastic.

Resposta da FCI London
Great , professional, knowledgeable an and passionate team. We bough an amazing coffee table . the experience was just cool , from chasing the right item for us ending with price agreement, delivery and set up. It was all easy, tamely and accurate. thank you !

Resposta da FCI London
Needed some mirrors for our living room. Shahnaz and the team were great in providing design recommendations and I appreciated being able to see these in person at the store

Resposta da FCI London
Excellent selection of wonderful furniture. Helpful and knowledgeable staff, especially the manager Perla Mignanelli.

Resposta da FCI London
The showroom is great - has wide range of products available and staff are known and friendly in particular Andrei who has been very helpful throughout.

Resposta da FCI London
We have completed a large project including 2 whole room furnishings with the invaluable help of Saran and Monika at FCI London. The service has been outstanding, from initial design consultation to helping us navigate choices; nothing is too much trouble for the team. We have been so impressed by the attention to detail, site visits and responsiveness of the team. The quality of finishes in all the products, from furniture to rugs and bespoke art work have been exceptional.
The team have been excellent about keeping us informed about lead times and are present at delivery to ensure everything is perfect. As with all large scale projects, there have been a few minor issues with goods which Monika, Saran and the aftersales team have managed with efficiency and ensured a positive outcome for us in every case.
We are currently working with Monika and Saran on another room and our outside space and look forward to seeing their amazing designs come to life.

Resposta da FCI London
FCI offered us good quality, modern and many unusual designs which was exactly what we were looking for. Mansi was always professional and very helpful, especially when we were trying to decide on the fabric we wanted for our new dining tables and advised us on the different fabrics which was extremely helpful.

Resposta da FCI London
Monika was super professional with great recommendations, exceptional taste and is fantastic at her job. FCI in general have very good high end products which have made my home look amazing and I’m so glad I made my purchases through her

Resposta da FCI London
I would like to express my disappointment with the handling of this order.
It has taken over seven months for the order to reach completion, and even then, the installation was not satisfactory due to fitting deficiencies then to be told I have to wait another 2-3 months to complete.
Following this, I have now contacted three other companies, all of whom advised that the same order, using exact same materials, can be completed within approximately 4-6 weeks and were shocked at the issues. In addition, I have had to pay my Internet engineer to connect and disconnect the wiring which has cost me additional money..
This makes the prolonged delay and the issues encountered even more disappointing.I have had to remove the units now and get another company to take over the project. Please proceed with caution.
The furniture is lovely and the customer service excellent

Resposta da FCI London
We were assisted by Vidhi Hingu who gave us a great service - she was always available to answer queries we had. We are very happy with the table which looks fantastic in our project!

Resposta da FCI London
I purchased a bed from FCI London which was faulty. What has followed has been one of the most frustrating and disappointing customer service experiences I’ve ever had.
Since identifying the fault, I have made repeated attempts to contact FCI by email and phone. Despite these efforts, I have been completely ignored. No acknowledgement, no explanation, no attempt whatsoever to resolve the issue. For a company that markets itself as a premium, high-end furniture retailer, this level of after-sales service is frankly unacceptable.
In an effort to resolve the matter, I even contacted the manufacturer directly — LOGO, the company that makes the bed. Shockingly, they also failed to respond, leaving me stuck between a retailer and a manufacturer who appear equally unwilling to take responsibility for a clearly faulty product.
When you spend a significant amount of money on furniture, you reasonably expect support if something goes wrong. Instead, I’ve been met with silence at every turn. This experience has completely destroyed any confidence I had in both FCI and LOGO.
I would strongly caution anyone considering buying from FCI to think very carefully. Once they have your money, you may find yourself on your own if a problem arises. Premium prices, but zero customer care.
FCI have a fantastic selection of furniture and their designer Cristina is superb. It is our ‘go to’ place for furniture and furnishings and Sanjay is always charming and helpful.

Resposta da FCI London
Prior to our visit we had outlined what type of item we were interested in. Andrei took note and led us to the items which best met our requirements. However on viewing it became clear that these items didn’t really suit the space where the item would be sited. We did bring photos of the space and Andrei was able to suggest much more suitable items. He spent a lot of time showing us what would work and we were able to choose items that we could envisage would be ideal. On returning home we realized that one item would be too big. Fortunately the item came in various sizes (another reason why FCI is ‘a cut above the rest’)so we are now looking forward with confidence to our new purchase.

Resposta da FCI London
Awful company to deal with, if I could give 0 stars I would. Delivery of furniture several weeks late, I am now in week 7 of getting FCI to repay what I had to outlay to make fix the damage they did to walls which meant I had to get trades in. I have been met with a constant barrage of excuses on why the invoice is not being paid. Do yourself a favour and avoid there are other companies out there that can provide this service a lot better than FCI
Very dissapointing experience.
Lots of back and forth on items and finishes, sales team confirmed one thing, but they didnt really know the products they were selling as certain items could only be produced in certain finishes - which I ended up telling them what and wasnt possible.
I ordered a table and chairs with FCI, delivery was quoted as 6 weeks, turned into 12.
When table was eventually delivered, it was not as ordered (extension leaf was in the wrong material). So I declined the delivery and returned the table.
Initially was offered a credit note, but requested a full refund, to include the installation cost which was applied to putting the table together. Table was eventually refunded (had to chase as took several days to process)
FCI refused to refund the install cost as they stated they had put the table together when they delivered it. No arguement there - they did indeed put the legs on the table, stood the table up and opened the extension - which was when I established it was not as ordered.
So I am left paying for the install of a table that was not what I ordered.
The products they sell can be purchased elsewhere, so I highly recommend you find a better supplier.
We ordered a cattelan ceramic dining table with the manufacturer guaranteeing the design - on delivery we realised it was incorrect. Kasia Frankiewicz, Operations Manager took over and ensured that we were able to order the larger size at no extra cost which actually is the only way of guaranteeing the design. Kasia was extremely professional and kept us informed over the whole process

Resposta da FCI London
Amazing furniture, accommodating and helpful staff.
Items stored well and delivered when required.
Highly recommend.
Love love love

Resposta da FCI London
Worked with Sanjay at FCI for selection of bedroom furniture which has just been delivered, furniture looks great and really enjoyed the customer service provided by FCI, no rush, no pressure, more than happy to spend time with you to ensure that everything is in order

Resposta da FCI London
I have used FCI for 2 purchases: a console table and a mirror. Very satisfied with the personal service I received for both items. I also found that FCI has an extensive choice and very competitive prices.

Resposta da FCI London
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