Ashpinoke Furniture Opiniões 18

TrustScore: 4.5 em 5

4,3

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Informações sobre a empresa

  1. Loja de móveis
  2. Loja de acessórios para casas de banho
  3. Loja de mobília para quartos
  4. Loja de móveis para cozinha
  5. Loja de mobília para sala de estar
  6. Loja de mobília ao ar livre

Escrito pela empresa

We aim to provide beauty and comfort to your home! Our brand is built around the idea of providing our customers with high-quality, stylish furniture that enhances the look and feel of any living space. Furniture should be functional as well as aesthetically pleasing, and our collection reflects this philosophy. We offer a wide range of home furniture: Beds, Sofas, End Tables, Coffee Tables, Dining Chairs and Tables, Bookcases and Shelves, Footstools, Outdoor and Garden Furniture, and our range keeps growing! We also make it easy for you to enjoy our products by offering free delivery on all items within the UK Mainland. Shop with us today!


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

18 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great product and people

Customer service was polite and timely. Their products are really good- I ordered a bedside table which I then didn’t need anymore so I interacted with customer service about returning it.
They are a small company so their customer service is personal; not ‘automated’ like Amazon.
It’s nice to deal with people, not robots.

6 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Haven't had my bed yet apparently…

Haven't had my bed yet apparently waiting to fill lorry or something fed up with waiting now

10 de janeiro de 2024
logótipo da Ashpinoke Furniture

Resposta da Ashpinoke Furniture

Hi Lynne,

I'm terribly sorry about the delay. I am following this up for you as mentioned in my email. Unfortunately this happens sometimes with our logistics planning where it doesn't make sense to send out a truck to certain postcodes with only a few orders.

This isn't your problem but it is a reality for us.

Once again, very sorry for your delay and I'll be sending you a mail soon with an expected delivery date.

Classificada 1 em 5 estrelas

IF YOU ARE NOT UK MAINLAND FORGET IT

I was looking for a butterfly table, I have limited space for a table and chairs - this company had what I was looing for. I ordered it, and recieved cconfirmation that it would be delivered within 7-10 days. In time for Christmas. The next day I recieved a voicemail that I could actually have it delivered that day. Followed by a phone call explaining that because I live on the Isle of Wight, I could not have the table. At all. I have alrady promised my table and chairs to someone in anticipation of recieving this dining set. So now I have to either go back on my word, or we have to eat our Christmas dinner off our laps.

4 de dezembro de 2023
Opinião espontânea
logótipo da Ashpinoke Furniture

Resposta da Ashpinoke Furniture

Hi Linda,
Firstly, I'm so sorry you've had this experience. I can imagine how frustrating it must be to expect a delivery and have your hopes dashed like this. It must also be very embarrassing to have to go back on your word to someone you care about.

Not an excuse, but an explanation, our delivery policy is clear about only delivering within the UK mainland. I have rectified the error on our website which allowed anyone from some of the islands surrounding the UK Mainland to order off our site. The inability to deliver to the Isle of Wight should've been made clear to you when placing your order. This is now fixed.

Regarding the phone call confirming a delivery that very day is odd, since a delivery can't be confirmed without verifying the address first. In any case, I've spoken with our logistics team to ensure this does not happen again.

Once again, I'm so sorry for the trouble this has caused and I hope you and your family get sorted and have a lovely Christmas break.

Classificada 5 em 5 estrelas

Very well constructed furniture.

Very well constructed furniture, exactly as described and delivered promptly. Would happily buy from this company again.

15 de novembro de 2023
logótipo da Ashpinoke Furniture

Resposta da Ashpinoke Furniture

Hi Peter, I'm glad you had a great experience and love your purchase. You're very welcome anytime.

Classificada 5 em 5 estrelas

Good product 👌

2 de novembro de 2023
logótipo da Ashpinoke Furniture

Resposta da Ashpinoke Furniture

Glad you enjoyed your product and we look forward to having you shop at our store again :)

Classificada 5 em 5 estrelas

Great service

Great service. Good communication. Great discount and delivered organised speedily.
Thank you.

10 de novembro de 2023
logótipo da Ashpinoke Furniture

Resposta da Ashpinoke Furniture

Thank you so much for your review. We try our best and we're glad you had a great experience shopping with us.

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. There was a problem with the product, but it was sorted out promptly and in a very friendly manner. Great service!

15 de setembro de 2023
Opinião espontânea
logótipo da Ashpinoke Furniture

Resposta da Ashpinoke Furniture

Thank you so much for your review of our service. It was an interesting experience sorting out the issue. Definitely lots of lessons learnt!

Classificada 5 em 5 estrelas

Excellent company to deal with

Lovely experience despite a Few hiccups initially getting delivery sorted . friendly people made dealing with them very easy and pleasant. Bed exactly as described on the website. Very pleased with purchase and worth the wait.

15 de setembro de 2023
Opinião espontânea
logótipo da Ashpinoke Furniture

Resposta da Ashpinoke Furniture

Thank you for your lovely review and for being so understanding and patient. While we can't always control delivery issues, we're dedicated to getting to a solution as quickly and painlessly as possible.

Classificada 5 em 5 estrelas

What a fantastic company !!…

What a brilliant experience shopping with this company !! The price for a king size bed extremely competitive, the customer service was superb !! The delivery driver went above and beyond and the little thank you note a wonderful touch !! What a wonderful example of how shopping should be !! Muhammad was exceptional and a credit to the company !! Thank you

31 de agosto de 2023
logótipo da Ashpinoke Furniture

Resposta da Ashpinoke Furniture

Wow. I'm so touched by your review and very glad you've had a great experience with us. It's always a great feeling when everything works smoothly and I'm glad to have been a part of that.

I hope your new bed gives you and your family a lifetime of beauty and comfort, and ofcourse, if you ever need any accessories for your bed you know where to find us :)

Classificada 5 em 5 estrelas

Absolutely superb from start to finish

Absolutely superb from start to finish. Great communication, kept informed, delivery was on time, helpful and reliable. I am delighted and will definitely use again.

20 de março de 2023
logótipo da Ashpinoke Furniture

Resposta da Ashpinoke Furniture

Thank you kindly for your review. We are very happy you're satisfied with your purchase and, ofcourse, you're always welcome.

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