I bought this vacuum cleaner in January 2024. I wish I had seen the other reviews before I purchased it. It is totally useless and picks up hardly anything. It doesn't keep it's charge either needing... Ver mais
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Leia as opiniões dos outros
Totally concur with the previous poster. Do not waste your money on this product! Very poor suction - might just pick up a few bread crumbs, if that! Customer service - dire!! Had a couple of polite e... Ver mais
Please… I urge you not to purchase from this company. I bought a vacuum which I can only compare to a child’s toy. For the last 2 weeks I have been liaising daily with Joy to no avail. She informs me... Ver mais
Please do not purchase from this customer No warranty, hoover was rubbish, terrible suction, started spitting out the dust even after cleaning everything out. Did manage to email customer service, b... Ver mais
Informações sobre a empresa
Escrito pela empresa
Developed through customer testing to combat real-life cleaning frustrations. Discover the perfect NordiVac for you and your home…
Informações de contacto
Grace PL, 90022, COMMERCE, Estados Unidos da América
- support@aspirato.co.uk
- aspirato.co.uk
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This is a great lightweight cleaner
This is a great lightweight cleaner. It is much better than the Dyson V10 I have. Easier to use, you don't have to keep your finger on the button it's much lighter just as powerful and well over half the price of the v10 I purchased.
After sales service shocking
After sales service shocking
Sent several pictures of pictures which were requested. Kept being asked to send more as pictures were blurry but they were very clear.
Keep getting fobbed off since 7/10/23
Avoid this company
I had very similar experience with this product and company, very poor suction and lost power very quickly
Although a review suggested it was a danish company with excellent qualities it was nothing of the sort. They did not let me cancel the order and made impossible to return it threatening they may not refund me even if I returned it paying postage and customs myself
DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY
DO NOT BUY
Awful company I agree with all the negatives reviews but just wish I'd read them before I purchased have also noticed all the positive review are only single post so I guess these reviews were all bought what a shame this happens to distort honest review. Bought through Klarna and still waiting for a resolution.
Scam
Clearly a scam. It is mandatory in the UK to give customers 14 days to return goods bought on the internet. Asking customers to return goods to China is not acceptable when you are posing as a UK company. It is fraud (i.e. sell you a rubbish product and then spring it on you, oh yeah you have to send returns to China as if that's something reputable companies do) designed to prevent you from returning the goods for a full refund. They hope you don't realise it's a fraud so you don't report it and they can keep making money off rubbish.
Everyone affected should complain to the National Trading Standards e-crime team. They have been set up by the Government to stop online fraudsters. Once they receive enough complaints they will take the website down.
Their email address is available on their website in the contact us section. Get on it people!
Also contact bank to let them know what has happened. It's possible to get money back.
Do not buy this product!
Terrible to no suction and the little it has been able to remove from the floor (and not been hand-fed) comes back out as soon as you turn it off.
Customer service is non-existent. It's a robotic repetitive response, with the same reply to every email without a human addressing the issues.
Save your money and frustration and don't buy this product.
Would not recommend
Received the vacuum but very disappointed with the lack of suction even on higher setting. Trying to get return details but appear to be hitting a brick wall. Feels like they are trying to delay until the 14 days are up and we are unable to obtain any refund.
Please please please Do not buy the…
Please please please Do not buy the product. Poor suction and worse service.i purchased the hoover and received it 14 days later.
I returned the hoover because it was worse than the cheaper hoover I had. Now requesting refund but same message received. Do not buy. Save money to buy better quality product. £179 refund not received for returned Hoover. Please save heartache for worst service.
POOR SERVICE
I paid for this vac cleaner in June 2023 and have still NOT received it despite numerous emails requesting delivery and of course NO refund .
Do not use this company they do not deliver all VERY bad service
Yep i got ripped off too,tried for…
Yep i got ripped off too,tried for refund 🤣.Cut my losses and got great satisfaction in my back garden when i smashed it to bits.
DO NOT BUY SCAM
Have written a previous review regarding this SCAM company. Have gone back to my credit card company and still awaiting outcome. I have also reported this company to Action Fraud 0300 123 2040. The telephone number and name of this company is Shalomar Cyprus The telephone number is Chinese and it comes back that it is not recognised.
This company Sharlomar trades under many other companies and all come back to Cyprus and China.
Chinese telephone number +8613733125949 and the company also trades under the name Nordivac with a UK number 01223969188 this rings but never asnwers
Poor product
This is a poor product. It looks and feels cheaply made but worse than that it leaves more mess than it picks up. When switched off the head does not hold the bits picked it by the weak suction, it simply drops them back on the floor. Having read other reviews I fear it will be impossible to get redress.
For people struggling to get their…
For people struggling to get their money back for this product please file a dispute with your bank . A Leicester returns address then materialises .
Brilliant suction
I really like this bit of kit. I was looking for a light (in weight) vacuum and this is certainly light! I also wanted one that plugs in as I’m fed up with rechargeable batteries that run out all-too fast. The suction is amazing and it does a great job but it is almost impossible to push forward on a carpet - it’s brilliant on hard floors though. So I find I have to sort of stroke the carpet with the machine (lift it and pull it back towards me then lift it again and keep repeating that action) or I have to bend down and put more pressure on the wheels to roll it forward. I stress that this is only on carpet. Still, for such a good price I’m very happy.
do not buy it and please help us to spread the news
do not buy it , it is a fraude no other words to explain it
quality = horrible
time of delivery = 3 weeks from purchase
possibility to get a refund = none
i have bought it, received it 2 days ago and sent to them probably more than 10 messages asking for an address to send it ( seems customers have 14 days to send the hoover back ) but as of now they are simply not respond to me, i doubt i will be able to get an address to send it back and have my money back
My partner and I bought this hoover…
My partner and I bought this hoover after reading reviews and watching on youtube. I am absolutely disappointed the hoover after a month stopped working. The brush does not work the light comes and off. The support services are not helpful, they want pictures of the hoover by email but then they do not respond anymore. Once I was offered 20% discount now that is not available anymore, every-time you speak to some one they do not know where you left off previously.
Im disappointed with the trust pilot review generation for this product. The company misleads people in purchasing this hoover. I will highly recommend people to avoid this and do not trust any positive review for this product. It is not an Italian brand thats a lie. And it is no way better or actually uses the same parts as Dyson like it boasts. AVOID AVOID AVOID. DO NOT PURCHASE
Scam Chinese company
Bought a aspirato vacuum after reading a tech reviewer who rated it number 1 over Dyson, shark etc. it arrived and it really isn’t powerful at all. I paid £179 which isn’t cheap but thought it would do a job. 5 weeks later after literally using it a handful of times it doesn’t pick up. Contacted Aspirato support who said I would have to pay the return postage and customs fee and even then it probably wouldn’t get delivered back to them. If it did and they couldn’t sell it on I would not be refunded my money. They offered me 10% refund and said I could keep the vacuum. Told them the vacuum doesn’t work and I want a full refund. I am now going to try and get my money back through a section 75 claim. The company are based in China. They shouldn’t sell their substandard product outside of China because they make it impossible to return it should things go wrong. Please avoid, £179 is a lot of money to lose.
The vacuum does not pick up well
The vacuum does not pick up well. The parts on the vacume are hard to deal with.i had mine one week and it stopped working. It will not charge the battery.never had one built so bad.have asked for refund but they are trying to fob me off.i don't want to keep it.they say you have to pay for return now.back to them with extra charges for handling.its a disgrace.im going to trading standads
DO NOT BUY
I agree with the other reviews that this is a scam website and I was convinced to buy it after reading the Top guidance website which seems a total scam too. It is not made in Denmark, and the product is obviously a cheap and nasty imitation. After asking to return it I am getting emails trying to persuade me to keep it in poor english. I will also have to pay the return postage. Still not got an address to send it back to
Four stars
Got good suction however lower 1 star because the top part is blowing out air so sometimes when you get to close with handheld to vacuuming something it does get blown into another direction before you can vacuum it. You have to be quick to vacuum the spot if you using the handheld mode
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