Aspire Opiniões 

I recently experienced an issue where I was unable to view my account balance and virtual account details, which was understandably concerning as payments were being processed at the time. I reached out to the Aspire support team, and they responded promptly and professionally.

Aileen from Customer Care guided me through initial troubleshooting steps and kept the communication clear and reassuring. When the issue required further investigation, the team escalated it to their Technical department without delay and kept me informed throughout the process. The matter was resolved within the communicated timeframe, and everything is now functioning smoothly.

I truly appreciate the responsiveness, transparency, and ownership shown by the Aspire team. Their support staff remained patient, courteous, and committed to resolving the issue end-to-end, which gave me confidence in their service.

Thank you to the Aspire Support team for the excellent customer experience.

Timely support and Effective communication I saw while working with Aspire support team on Payment credit issue was commendable. Jason and Eric took the ownership of the issue and kept me updated till it got resolved.

Jay Bhanushali
AI Mobile Network LLC
Founder

Aspire customer service responded to our email within 24hrs regarding an international payment query. Within 48hrs our case was resolved and we were provided full details and document tracking support.
Exceptional customer support (over a weekend) Well done Aspire 🙌

If there were 0 stars, I would have given that. Aspire put my company's account under review and stopped all incoming transfers with no reason. That would have been fine if they had not also held up all my clients transfers. I had no overview of what was being held up. While the Aspire team replied me on my emails, there was no timeline for when the review will end.

Four weeks later, my clients were refunded their transfers with fees deducted from the original sum. They had already paid transaction fees for transferring the funds and should not be incurring additional fees as the refund was through no fault of theirs. In fact, it was due to Aspire's internal reviews. There is zero accountability and transparency throughout this whole process and experience. As of today, I am still waiting for the review to conclude.

In summary, to any business owners who care to listen, it may seem that onboarding a digital payment services provider is quick and hassle-free, but the true cost of not using a traditional bank far outweighs the benefits. Use at your own risk.

I am a sole proprietor with a small portfolio of work. I decided to open an account with Aspire when I formally set up my business and couldn't be more happy. From the initial setup timelines, to the interface and facilities: they have been second-to-none. I remained on the basic package for the first 18 months and was able to do everything my business requires. More recently I have upgraded to Premium to test out the usefulness and once again, I am not disappointed. Despite not having live help on the basic package, my queries (sent via email) were always answered and resolved in a timely manner and they have never hindered my operations. I particularly like the fact that most administrative tasks are possible from the interface. The only drawback is that I am unable to make cash deposits in person at a physical location. This add-on service would be a big plus.

False advertising on their premium support. Hold payment when details are given. Taking their own sweet time to reply emails.

Thanks to the support provided, setting up an online account was quick and easy.

Aspire was the easiest online banking to set up, use and navigate. For an SME, it is important that things just work, and that's my experience, including integrations with partner SW products.

Fast and convenient setup for my new business. Honestly, as a first-time founder, I was dreading the bank paperwork, but I got my account approved and could get started with ease. The interface is actually intuitive and modern. If you're a first-time founder and just want to get moving, this is it.

Suddenly closed our account and has not released our funds in months. Has not replied my emails. Stay away.

We've never had an issue with Aspire until today. We've been making regular payments to our accounting and business advisory firm for 2 years. This was now recently flagged and deemed high risk. Like what? They cannot even give us an explanation on what was deemed as suspicious or what policy we broke. Very inconvenient as we then had to update our clients with new invoices with a new bank account. If you're a business I would consider using someone else at the risk of looking unprofessional to them. Not even a review or a discussion where we can appeal or explain what the transactions is for. We had invoices and receipts.

Other than that, it was rather easy to use, but the platform is buggy at times. Good luck.

"Hi Karen, it's nice to e-meet you! I'm Stef from Aspire. For the next 30 days, I’ll be your dedicated point of contact, helping you get the most out of your Aspire account."

Ever since opening my account with Aspire, I've gotten super prompt help and responses for all my questions and doubts. I want to make sure all my transactions are done the right way for accounting / tax purposes, and TBH my questions may seem a little unnecessary or overboard, but Aspire has been super responsive all the way. Really appreciate how smooth my journey has been with Aspire.

Started well but they over reached by promising to set up a USD account which has been a complete failure, bounced incoming payments with no explanation after over a dozen emails, massive charges just to receive incoming transfers. So disappointing after a great start

Lost a company payment .terrible communication throughout and no offer of compensation.

This was now six months ago and still no resolution. Causing issues with suppliers.

Thank you Joey for your assistance

Made an application to open a second account and the record of the application suddenly disappeared from my app about a week later. No communication at all from the company. When I spoke to customer service they said the application was rejected because of compliance but did not give any more info. There were other problems also, I do not trust that they are right for my business so I decided to close my account with them.

Caroline has been really helpful and responsive, appreciate the help so far!

Love aspire!

Dangerous place for a disabled child. No academics and no attention to behavior issues. Staff is not qualified. Close it down