ASSA ABLOY Opiniões 

Absolutely dreadful company to deal with. I had initial dealings to request a new control pad fitted as ours had failed, had to pay £570per hour for someone to come out and confirm it was fault (I already had told them it was) Then took a further 2 weeks of chasing to get somewhere, eventually got a quote of £2500 to replace the failure and all told 14months of waiting! Not one person treated me like a valued customer and too many employees still working from home!!! Do Not Use!
It was Assa Abloy in UK, formally Nassau Industrial Doors but they now carry you name unfortunately for you.

I purchased Excel Architectural 3678-PRV Venus Door Handles, they were advertised as polished brass. After a year the coating started to peel off the handles, they are not polished brass but coated with something.
I contacted Assa abloy but they said the handles were only guaranteed for one year. These are an inferior product and mis advertised. I would have given zero stars if there was an option.

I ordered 2 euro cylinders on a master keyed suite through my wholesaler. On receipt of the exorbitantly priced cylinders, one failed to operate on the thumbturn side and was returned for a repair or replacement. Some weeks have passed and my customer and I are still waiting for the a response, let alone a replacement. Their customer service number is a premium rate number which is just another example of the disrespect that Assa Abloy have toward their customers. Were it not for the fact that my customer was committed to the master key system I would have no dealings of any sort with Assa Abloy (Union Locks). Poor service and awful product quality. Avoid at all cost.

we have been trying to get a service contract with this company for over a month. all we can get is we will call you back. we never received a call back. we have their product on all our 245 doors since we opened in 2019 all but 150 card readers are operating properly. all we wanted is someone to come give us a proposal for a service contract. these are battery operated card readers. they don't respond to the batteries any more. We are located in Washington dc in north east so maybe it's the neighborhood or the kind of people that wants/need assistant is the reason we cant get any service. but whatever the reason at least

A very good and professional outfit . Very pleased ,I now have Spanish citizenship so no longer needed. I would highly recommend them especially in the office thanks esta .

Købte Ruko Garant Plus til fordør og bagdør da jeg renoverede mit hus i 2014 og ville have kvalitetslåse. Nu skal de så skiftes efter knap 8 år. Bor alene så begrænset hvor mange gang låsene er brugt. Har haft låsesmede flere gange til at servicere da begge låse på samme tid var træge og nu syntes jeg det må være slut. Det kan ikke passe at begge låse udviser samme fejl ok ikke kan holde længere. Har talt med Assa Abloy kundeservice som venligt oplyste at de ikke kunne gøre noget for mig. Nu må jeg se mig om efter et andet mærke. Ærgerligt.

Schandalig zoals ze met klanten omgaan. Na 1 maand ging een sleutelcilinder al kapot, vervolgens hoor ik 4 weken na melding helemaal niks en nu geven ze aan om over 2,5 maand de cilinder te vervangen. Dan heb ik 3,5 maand mijn voordeur niet kunnen gebruiken!

Jeg købte to dørgreb til vores terrassedøre, men pludselig holdt det ene op med at virke. Det giver et lille klik efter indtastet kode, men åbner ikke. Jeg har så prøvet at skifte kode, hvilket er umuligt. Jeg er nu nød til at skifte dørhåndtagene ud igen, men det bliver ikke med Assa Abloy

Bij een overheaddeur van net een jaar oud gaat het onderhouds icoontje plotseling branden. Verzocht om deze melding eruit te halen. Assa Abloy Heerhugowaard gebeld. Geven mij net aan daar geen enkele zin in te hebben en dat dus niet te gaan doen. Nu kunnen we 'echte' storingsmeldingen niet meer zien. Het onderhoudsicoon gaat natuurlijk branden zodat je Assa Abloy gaat bellen voor onderhoud zodat ze 250,- voorrijkosten kunnen rekenen. Maar wij willen helemaal geen onderhoud voor de nieuwe deur. Hoeveel moeite kost het om als je een keer in de buurt bent dit er even uit te programmeren Assa Abloy in Heerhugowaard? En kom nu niet aanzetten met wettelijke verplichting. Er is geen wet die zegt dat u na een jaar verplicht een onderhoudsicoontje moet tonen!

Jeg kan se jeg har fået samme problem som andre. Har et dørgreb med fire cifre og en kode med seks variabler.
Grebet lyser grønt ved indtastning og den klikker let men kan ikke åbne.
Kunne jeg lave en anmeldelse med nul stjerner var det buddet på produktet.

Never do business with this company. I bought an entrance door and system for my store 1,5 years ago. The quality is bad, the service is more worse and the prices are exceptional high. If you door not works, you have to wait for days or pay an extra fee of 157 euros. It’s really fraud.

Har et Assa Abloy dørhåndtag med fire nummertaster til en 6-cifret kode. Ud af det blå er det holdt op med at fungere. Troede det var batterierne, men når jeg sætter de nye i, så blinker den kortvarigt først nogle gange med grønt så en gang med rødt og så er håndtaget helt dødt bagefter... øv... jeg bliver da i tvivl om jeg skal købe sådan et håndtag igen.

I had a poor experience with the payments which this company can only take by phone (for some unknown reason which the agent could not explain to me). I was not happy to give my card details by phone to the unknown person and asked for a invoice which we could pay by BACS. The agent said it's not possible and the only way to pay for a set of the replacement keys is by phone. They actually attempted to take the payment and my card was instantly frozen, and the bank notified me about the suspicious activity on my bank account. It's really strange that such a large company does not care about the customer experience at all, and does not provide a few payment options, like all the other businesses do.

We are a newly opened hospitality venue. The equipment chosen by our operating group is Assa Abloy. I wouldn't secure my dog house with this crap equipment that they sell. And customer support......there is none. Stay FAR, FAR away from this company. Horrible business.

j ai acheté une serreure type "vachette" de ASA ABLOY ... MAUVAISE QUALITÉ le serreure se bloque de la premiere tentative

Great products and really reliable as I used them for over 20 years
Customer services very good too.
But asking them to pay your bill!!!!!
Be prerpared for a long wait.
This company is a massive multinational but can't pay a measley few hundred quid on time.

Horrible customer service - if anything happen to the over-priced equipment you will not get any help. Stay away from this unprofessional firm.

The worst! Overpriced equipment, old technology, not reliable equipment, NO service. Stay away!

Beware if you enter into a contract with this company they state in their terms that you have to give a 90 day notice period otherwise the contract rolls on and they enforce it without a qualm. this means you have to remember 90 days before. Either get them to write it out or serve notice as soon as you take out the contract

Terrible just plain terrible....technician came to fix sliding glass door sensor. Was billed for 2.75 hours of work when it took 15 minutes and he went out to his van the rest of the time. Our company has vendors sign in which shows the 15 mins. Contacted the company with the sign in sheet and they said well his digital record shows he was at the property....we also received a $30 fee for him to use his screwdriver.....what a joke