Atolio Vegas Opiniões 

61
TrustScore: 3.5 em 5

3,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Received a nice gift. Was hoping to exchange it for a slightly different color, same model. Emailed the company 3 separate times over 2 weeks. Waited another 3 weeks...Crickets. Nada, Zilch, Nuttin'.... Ver mais

Classificada 5 em 5 estrelas

I bought the Silver Zolten watch for my husband and it’s absolutely stunning! Heavy materials, stainless steel, beautiful design, it’s giving Audemars Piguet vibes. So worth it! My husband will defini... Ver mais

Classificada 5 em 5 estrelas

Honestly I was expecting better service from the reviews that I have read. I have still not received my order which I have placed on the 3rd of September and no updates either. When i reached out to... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Order took too long and was misrepresented. Website states orders will be shipped within 48 hours of purchasing. It did not ship for over a week after being purchased. I received notification that I o... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Relojoaria

Escrito pela empresa

🇩🇪 Elegant and Sporty Watches, revolutionary prices. ⚡️Worldwide shipping, 24 month warranty.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

61 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(61)

32 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I bought the Silver Zolten watch for my…

I bought the Silver Zolten watch for my husband and it’s absolutely stunning! Heavy materials, stainless steel, beautiful design, it’s giving Audemars Piguet vibes. So worth it! My husband will definitely buy one more. Regarding customer service , since I bought the watch they failed to send me track nr nor did they email me back when I asked them where the watch is. They emailed me when the watch was delivered to me. Furthermore, the package was not sent through DHL but through a local Greek courier (1 week delivery)

2 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I've recently made my third purchase…

I've recently made my third purchase from Atolio Vegas, and it has truly become my favorite jewelry brand. Each time, I've been impressed by the impeccable quality of their pieces. This time, I decided to surprise my boyfriend with a Valor watch from their new collection, and he absolutely loved it. The craftsmanship is outstanding, and the attention to detail is evident in every product.
Additionally, the delivery was incredibly fast, and the customer service team was both friendly and helpful, making the entire shopping experience smooth and enjoyable. I couldn't be happier with my purchases and will definitely be ordering more in the future. Atolio Vegas has earned a loyal customer in me. Highly recommended!

30 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible Customer Service

First let me start by saying I have ordered here last year and everything was fine. This time has been a horrible experience. I placed my order June 14th, then I get a email June 15th saying that the chain I wanted was sold out, and they will replace it with any other chain I want. I replied June 16th with my replacement item… but I already had a tracking number for my package somehow? After getting no reply about my replacement chain, I email them again June 18th, still no reply. I email them again June 19th and finally get a reply saying that my package has shipped already, but they still never confirmed whether or not the chain was replaced. After replying to that email, 2 more times, I still have not received a reply confirming my order. The customer service is HORRIBLE! Keep that in mind if you order from here. It may not be worth the headache if anything goes wrong with your package. Be prepared to wait days without a reply. They only communicate through email.

14 de junho de 2024
Opinião espontânea
logótipo da Atolio Vegas

Resposta da Atolio Vegas

Hey Justin,

Thank you for taking the time to share your feedback. First, let me apologize for the inconvenience and frustration you experienced with your recent order. We truly appreciate your continued support as a returning customer, and it means a lot to us.

We understand how important timely and clear communication is, and we are sorry that we fell short in this instance. The delay in our responses was due to our recent move of our workshops and offices to a new city, which has caused some temporary disruptions. This information was noted on our “Contact Us” page, but we understand that this does not excuse the lack of communication you faced.

Please know that your satisfaction is our priority, and we are committed to resolving this for you. We appreciate your patience during this transition period and are happy to confirm that we have successfully completed the move, so our response times should now return to normal.

If there are any remaining issues with your order or if you need further assistance, please let us know, and we will address it immediately. Once again, we apologize for the inconvenience and thank you for your understanding and support.

Atolio Vegas Team

Classificada 4 em 5 estrelas

Very good quality

Very good quality. Customer service was extremely helpful and overall positive experience with the company.

20 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Not delivered

I ordered two necklaces from Atolio Vegas. after waiting the promised 2-5 working days delivery it still didn't arive. my track and trace gives me zero updates for 10 days now. i tried contacting Atolio Vegas multiple times but no answer at all. I absolutely wouldn't recommend ordering here if this is how they handle client contact and missing shipments.

9 de janeiro de 2024
Opinião espontânea
logótipo da Atolio Vegas

Resposta da Atolio Vegas

Hey SF!

We're so sorry for the inconvenience you've faced, and we want to assist you promptly. Unfortunately, we couldn't locate any Instagram DMs or emails under the name „SF“ or with the attached order number.

Of course, we want to solve the problem as soon as possible, but we waited a while until Trust Pilot shared your order information, because in the beginning we did not have any information.
I see that the parcel has been already delivered.
We hope you are happy with them and contact with us please if you have any further quotations please use the live chat on our online store to get faster replay from our Team.



Thank you for your understanding and patience during this challenging time. We appreciate your trust in us and will do everything in our power to make things right for you.

Atolio Vegas Team

Classificada 5 em 5 estrelas

Just buy my second watch from there

Just buy my second watch from there, I love it! Actually love it! Support team is really fast, and always glad to help. Recommend that what you get for this price. Much love for team 😮‍💨🤝🏼

18 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I love it

I love it. Never seen a better price quality ratio.
Feels heavy on the wrist, like a quality watch should. Perfectly fits into your desired style and has many slick details that separate it from its rivals.
You‘re missing out if you don't get one now.

29 de agosto de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Lets start with shipping

Lets start with shipping. If you pre-order the watch it can take several several months. I had to contact to get my watch, so it was pretty weird. When i got the mail that the watch was shipped i was stoked. The watch came and i investigated it. It is a bulk design i believe that you can buy at alibaba, and print your own logo, so i knew it wasnt a high end watch. They promised a free bracelet sizing tool, but it didnt come so i had to get it adjusted it on a clock shop. Also they say it has a seiko self winding motor, but it really doesnt have one. Its a lie. So 3/5 for this company, the watch came in a same looks that they advertised, but it lacked some important notes that they advertized on their website.

23 de agosto de 2023
Classificada 5 em 5 estrelas

Great watch great company

Great watch, great customer experience.

Ordered a watch which was delivered in time and in perfect condition. Kept up to date with tracking the whole time.

Already had multiple compliments on my new watch.

Watch looks and feels like a high end watch.

8 de agosto de 2023
Opinião espontânea

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