Atolio Vegas Opiniões 

Resposta da Atolio Vegas

17/09/2025

Hi Mirjamol,

Thank you for your feedback, and we’re truly sorry for the frustration caused. We completely understand how important it is for you to receive your order on time.

After checking the tracking information, we can confirm that DHL has since updated the status of your parcel. The delay happened because DHL needed to confirm some address details. As soon as you reached out to our support team, we verified this information, and DHL then proceeded with the shipment.

While such delays with DHL are rare, they can occasionally happen, and unfortunately, this was outside of our direct control. That said, we take responsibility for keeping you better informed and will work on improving our communication so you’re never left without updates in the future.

We truly appreciate your patience and understanding, and we’ll continue to monitor your delivery until it reaches you.

Kind regards,
Atolio Vegas Team

Resposta da Atolio Vegas

8/09/2025

Hi Gautam,

thank you very much for your feedback. We sincerely apologize for the inconvenience caused. The shipment has not yet been dispatched as we were waiting for confirmation of your address and, unfortunately, did not receive a response to our email.

To ensure you receive your order without any further delay, we will proceed with the shipment right away. You will receive the tracking number by email within the next 1–2 hours, allowing you to follow your package’s journey at any time.

We truly appreciate your patience and understanding, and we are committed to getting your order to you as quickly as possible.

Best regards,
Atolio Vegas Team

Resposta da Atolio Vegas

23/08/2025

Hello Chukwudalu,

Thank you so much for your kind words about the quality of our jewelry — we truly appreciate it! We’re sorry to hear that putting on the bracelet took longer than expected.

We are constantly working to improve our designs and take every piece of feedback very seriously. With our most recent updates, we haven’t had reports of this issue, so it may be that the bracelet you received has a problem with the buckle. Please contact us directly and we’ll be happy to fix or replace it for you.

Your feedback helps us keep refining our products to ensure they are not only of the highest quality, but also easy and comfortable to wear.

Thank you again for sharing your experience with us!

Best regards,
Atolio Vegas Team

Resposta da Atolio Vegas

23/08/2025

Hello Damani,

Thank you for your feedback and for your order with us! We truly understand how important tracking updates are, and we’re sorry for the delay in receiving yours. Your package has already been shipped and is currently on its way — it should be delivered to you today.

Normally, our DHL deliveries to the U.S. arrive within 3–6 business days, and in more than 90% of cases, they arrive right on time. This delay is not typical, and we’re working to make sure situations like this don’t happen again.

To improve the experience for our U.S. customers, we’re already planning to open a warehouse in the U.S. — this will make shipping much faster and more reliable in the future.

If this kind of issue ever happens again, or if you need any further assistance, please don’t hesitate to contact us directly — we’re always happy to help.

Thank you again for your patience and trust in our brand. We hope you’ll enjoy your new piece!

Best regards,
Atolio Vegas Team

Resposta da Atolio Vegas

30/07/2025

Hi Even,

We’re very sorry to hear about your experience and truly understand how frustrating it can be when you're expecting a delivery.

After checking your order placed on July 18th, we can confirm that it was processed and shipped promptly. According to the USPS tracking updates, delivery was attempted twice, but unfortunately, no one was available to receive the package. USPS is scheduled to attempt delivery again today or tomorrow.

We sincerely apologize for the inconvenience this may have caused and would love to help ensure you receive your package smoothly. If the delivery is unsuccessful again, please reach out to us at support@atoliovegas.de or via live chat on our website—we’re here to help.

Thank you for your patience and for giving us the opportunity to make this right. We appreciate your support and look forward to resolving this quickly.

The Atolio Vegas Team

Resposta da Atolio Vegas

Actualizada a 23/03/2025

Hi TJ,

We're truly sorry to hear about the issues with your order and the frustration it has caused. At Atolio Vegas, we prioritize customer satisfaction and transparency, and it's important to us that we address any concerns promptly and thoroughly.

We've reviewed your case and have taken immediate steps to investigate the matter, as detailed in our previous email to you. We assure you that it is never our intention to deliver anything less than what our customers expect, and we are committed to resolving any discrepancies.

Please review the latest communication from us for a complete outline of the steps we've taken. We're here to restore your trust and ensure your satisfaction. Should you need further assistance or wish to discuss this matter more, do not hesitate to reach out.

Thank you for your understanding and patience.

Atolio Vegas Team

Resposta da Atolio Vegas

5/01/2025

Hey Cristina,

thank you for your review, and we sincerely apologize for the inconvenience this situation has caused. We understand the importance of timely delivery, especially during the holiday season, and we strive to avoid such issues despite the high volume of orders in December. Please note that shipping from Germany to Italy typically takes 2-5 business days, and orders may take a bit longer during the busy holiday period.

We dispatched your order within 24 hours of receipt. However, according to our records with DHL, the package was returned to us as it was not claimed. DHL indicated that no one was at home to receive the delivery and it was not picked up within the storage period. We have since resent your order, but it appears the same issue has occurred.

We urge you to check the notice left in your mailbox for the pickup location. Rest assured, we are actively monitoring the situation to ensure your package is delivered as soon as possible. Again, we apologize for this situation and appreciate your understanding.

Atolio Vegas Team