Olive Dudley top runs small; wouldn’t recommend for anyone with sensory issues, as it’s very scratchy. Took double the estimated time. If the top had been 20 dollars cheaper, it would have gotten a hi... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem wit... Ver mais
A empresa respondeu
Buying jeans is never easy for a tall girl and in all honesty I was a bit nervous buying them online, but the websites size description was very clear and I ended up with no problem at all with the je... Ver mais
A empresa respondeu
i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Ver mais
A empresa respondeu
3,0
Aceitável
276 opiniões
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Less then 1 star - 0 if I could
Less then 1 star, would give zero if i could. Was needing the outfit i ordered for an event and now had nothing to wear due to lack of communication I have run out of time to source another outfit as I assumed my one from you was on the way. I had to contact the postal service and you for support wasting my time on hold and writing emails all to just get a refund. I also paid express shipping to get it in time and then it just never came. I was also never given the option to reorder any items from my order told that some where out of stock however I may have been interested in store credit or purchasing another outfit however this was not even offered to me, Really poor and I will not be ordering again, this has never happened with other online shopping brands super disappointed.
26 de maio de 2026
Resposta da Motelrocks
Hi Ella, I am very sorry to hear that your order was declared lost in transit - please be aware that our customer service team are not notified of delays with individual parcels and you will need to reach out if you are experiencing any issues. I can see that our team have issued you with a full refund as a replacement was not available. I apologise for the inconvenience caused.
Motel x
Not as advertised
2 de junho de 2026
Resposta da Motelrocks
Hello, I am very sorry to hear that you have not been happy with your item - please make sure to reach out to the customer service team so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Resposta da Motelrocks
Hi Bridie, I am sorry to hear that you have not been happy with the returns service - we have recently updated our policy and we are now pleased to let you know that we are able to offer cheaper and faster returns for new orders. I apologise for the inconvenience previously caused.
Motel x
Jeans are an excellent fit
Jeans are an excellent fit, true to size and great quality. Very happy with the whole shopping experience
1 de junho de 2026
Resposta da Motelrocks
Hi Courtenay, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
Resposta da Motelrocks
Hi Anne, I am very sorry to hear that you have not been happy with your recent purchase and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Perfect shopping experience!
Shipping was fast, my jacket arrived in about a week. The quality is well worth the price; well made, good fabric! Fit was correct. I LOVE IT!!
29 de maio de 2026
Resposta da Motelrocks
Hi Kimberley, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
I still haven’t received my order.
22 de maio de 2026
Resposta da Motelrocks
Hi Alice, I am very sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can investigate this for you. I apologise for the inconvenience caused.
Motel x
Obsessed
Obsessed! I'm from Aus and have struggled to find cute tops anywhere for so long .. so grateful I found Motel Rocks!! Affordable, great quality, suuuper cute fits. Love your work guys x
28 de maio de 2026
Resposta da Motelrocks
Hi Caitlin, thank you for leaving a review. I am so pleased to hear that you love Motel as much as we do and that you have been happy with your order. I hope to see you shopping with us again soon!
Motel x
good delivery true sizes
21 de maio de 2026
Resposta da Motelrocks
Hi Atawhai, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Off colour and different sizing.
I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Additionally, the cream jeans that I ordered were a completely different colour than advertised, being a more brown in hue. I also compared this to my flatmates same pair of jeans in the exact colour and the colouring was majorly off and completely not what I was expecting!
28 de maio de 2026
Resposta da Motelrocks
Hi Ally, I am very sorry to hear that you have experienced this issue with your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Quick and easy process and delivery was…
Quick and easy process and delivery was fast
20 de maio de 2026
Resposta da Motelrocks
Hi Tanya, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided - I hope to see you shopping with us again soon!
Motel x
Hugely expensive returns fees
Hugely expensive returns fees, which makes it almost impossible to make it money back. Slow to no customer service unfortunately.
26 de maio de 2026
Resposta da Motelrocks
Hi Annabel, please be aware that we advise to allow 24-72hrs for a response from our customer service team - I can see that an advisor has been in touch and they are awaiting a response to get this issue resolved for you.
We are currently working on improving our returns for our AU customers so that we can provide a more efficient service in the near future, I apologise for any inconvenience caused.
Motel x
Amazing customer service
Beautiful dresses. The customer service is absolutely amazing. Very fast international delivery and easy, no hassle customer service to sort out any issues.
19 de maio de 2026
Resposta da Motelrocks
Hi Michelle, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the customer service provided - your kind feedback will be passed on. I hope to see you shopping with us again soon!
Motel x
The siding was inaccurate
The siding was inaccurate. I ordered 2 pairs of jeans in the same size and they fitted me completely differently. Both were too big.
26 de maio de 2026
Resposta da Motelrocks
Hi Hayley, I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
One item was not the same colour as the…
One item was not the same colour as the photos. The other was rigid and poorly fitted. Returns process sucks.
26 de maio de 2026
Resposta da Motelrocks
Hi Ashlee, I am sorry to hear that you have not been happy with your items and this feedback will be passed on to the relevant teams.
We are currently working on improving the returns for our AU customers so that we can provide a more efficient service in the near future - I apologise for the inconvenience caused.
Motel x
Resposta da Motelrocks
Hi Tarryn, thank you for leaving us a review. I am so glad to hear that you are happy with your jeans and hope to see you shopping with us again!
Motel x
Resposta da Motelrocks
Hi Gina, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Quick delivery and the product appears…
Quick delivery and the product appears to be of good quality. Unfortunately, way too big which was a bit disappointing as we checked measurements against the sizing guide twice before ordering. However, this is probably more inexperience on our behalf rather than the store information being inaccurate
15 de maio de 2026
Resposta da Motelrocks
Hi Elly, thank you for leaving a review. I am sorry to hear that your item does not fit as expected - if you need any help with sizing please always reach out to the customer service team as they will be happy to provide you with any information you need!
Motel x
Colour looks different in person to website
The Jeans we purchased do not look the same colour in person as it does on the website. We are in Australia and it will cost $60 to return fur refund (with no guarantee it would even arrive/get delivered in the UK - we had to sign a UK customs declaration avkieledhing this). Not worth spending $60 on it so now we are stuck with unwanted product.
14 de maio de 2026
Resposta da Motelrocks
Hi Mel, I am very sorry to hear that you have not been happy with your jeans and this feedback will be passed on to the relevant team - please make sure to always reach out to the customer service team if you have any issues with your product so that they can help you out before you return.
We are currently working on improving our returns policy for our AU customers so that we will be able to offer a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
The jeans are amazing perfect fit color…
The jeans are amazing perfect fit color and just stunning new favourite jeans
21 de maio de 2026
Resposta da Motelrocks
Hi Matilda, thank you for leaving a review. I am so glad to hear that you have been happy with your new jeans and I hope to see you shopping with us again!
Motel x
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