NinthAvenue Australia Opiniões 

162
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I Have been using your Ginger Oil for approx 2 years & always order through you I've started to recommend to my work colleagues & family thus ordering double quality The Ginger really works for m... Ver mais

Classificada 5 em 5 estrelas

I had difficulty finding the unit I wanted either in store or on line so was happy to find it available through Ninth Avenue. The price was reasonable considering it was shipped from the US and they k... Ver mais

Classificada 1 em 5 estrelas

Ordered from an Australian website for delivery to Australia, product was sent from USA and had USA power connection not suitable for use in Australia. When I asked for a refund ninth avenue have of... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Happy with product. Delivered sooner than advised which was important and appreciate it. My only criticism is product does not come from Australia and website calls themselves Australian. This impac... Ver mais

Informações sobre a empresa

  1. Finanças e seguros

Escrito pela empresa

Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

162 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 85% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(162)

26 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I absolutely love the products

I absolutely love the products! Shipping is responsibly fast considering how far it has to come! But l always have to pay full price which is quite expensive & would like a valued returning customer discount 🤗

23 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I’d recommend these to anyone that…

I’d recommend these to anyone that wants a fast and painless ear piercing experience at home. I was so scared at first. I was surprised how painless it was. Second day swelling has gone down and very little redness and no pain.

14 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Scam Offshore Website

Beware, they may have an Australian website but items are posted from overseas. The claim of their products being ‘genuine’ is dubious at best. I was sent a free sample size item (with the ‘Not for Sale’ specification printed on the packaging) after paying for a full sized item, RRP $140, when I reached out to them to rectify the issue, I was told I could keep the sample pot and a 25% off discount for my next purchase as a ‘gesture of goodwill’. They are not adhering to Australian Consumer Laws, which makes me wonder what else they are doing that is dodgy. I would advise everyone be VERY careful for anyone who is looking to purchase from them in the future, I certainly won’t be!

10 de outubro de 2025
Opinião espontânea
logótipo da NinthAvenue Australia

Resposta da NinthAvenue Australia

Dear H.C,

We regret the mistake with your order. The refund for the incorrect item is now completed, and we value your feedback.I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.

We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.

Thank you for your understanding.

Regards
NinthAvenue

Classificada 1 em 5 estrelas

This company is a fraud

This company is a fraud, I have made a complaint with evidence and I was promised refund no longer than 5 days, it’s been two weeks and no refund or communication

30 de agosto de 2025
Opinião espontânea
logótipo da NinthAvenue Australia

Resposta da NinthAvenue Australia

Dear Customer,

Thank you for your review.

We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?

Once we have this information, we will be able to investigate further and get back to you as soon as possible.

Warm regards,
NinthAvenue

Classificada 1 em 5 estrelas

They are horrible to deal with

They are horrible to deal with , we purchased hot stones and they sent the wrong ones and then made us pay through the roof for postage, had informed them we needed the refund back into a different account because we were undergoing a fraud situation and they went ahead knowing this and put it back into the fraud account giving it to the wrong person. We now have lost money and their legal team is shutting us down. Never buy from this company they are negligent and bad to communicate with, happy to send further pictures of emails to prove it but please be warned !!!

8 de agosto de 2025
Opinião espontânea
logótipo da NinthAvenue Australia

Resposta da NinthAvenue Australia

Hi Bianca,

We’re sorry to hear that you weren’t satisfied with your product. Thank you for your feedback, and we’ll ensure this is addressed

Regards,
NinthAvenue

Classificada 2 em 5 estrelas

Ordered on 29th of July still waiting

Ordered on 29th of July
Ordered from Ninth ave as they advertised as an Australian company as Iknew the product i was purchasing is a US product.
Order has still not been delivered. They take longer than Temu.
If i had known it would take this long i would have Ordered directly from the US company as they have better and cheaper deals.

My order number is Order AU-NA#P778663282

Very poor customer experience

14 de agosto de 2025
Opinião espontânea
logótipo da NinthAvenue Australia

Resposta da NinthAvenue Australia

Hi Brett,

We’re truly sorry for the delay and the inconvenience caused—this isn’t the experience we strive to deliver. We’re currently reviewing the situation and appreciate your patience.

I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.

We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.

Thank you for your understanding.

Regards
NinthAvenue

Classificada 1 em 5 estrelas

DONT PURCHASE FROM THIS SITE

DONT PURCHASE FROM THIS SITE. ONCE THEY TAKE YOUR PAYMENT THEY SAY THE PRODUCT YOU ORDERED IS NOT AVAILABLE AND NO MATTER HOW MANY TIMES YOU TELL THEM TO REFUND YOUR MONEY THEY WILL HARASS YOU TO BUY AN ALTERNATIVE ITEM YOU ARE NOT INTERESTED IN. I WILL BE REPORTING THEM TO ACCC IF THEY WONT REFUND MY MONEY. 😡😡😡

10 de agosto de 2025
Opinião espontânea
logótipo da NinthAvenue Australia

Resposta da NinthAvenue Australia

Dear Customer,

We sincerely apologize for the inconvenience caused.

We understand that you are not happy with the service provided to you, and assure you that this will be checked thoroughly and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NinthAvenue

Classificada 5 em 5 estrelas

Easy Purchase

Easy site and purchase process. Shipping was fast, though short couple days delay in processing, but nothing out of ordinary. Product exactly as described and wanted.

7 de abril de 2025
Opinião espontânea

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