ToysCentral Australia Opiniões 

91
•
TrustScore: 4 em 5

4,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have ordered an MP3 player for my granddaughter did her birthday. I contacted the company to get an ETA as I wanted to make sure I will have her gift for her birthday. Within 24 hours I got a detai... Ver mais

Classificada 5 em 5 estrelas

I had read mixed reviews about this site but was desperate because I couldn't find the toy I wanted to buy for my son's birthday anywhere else (a plush toy from a character in his favourite show, tumb... Ver mais

Classificada 1 em 5 estrelas

Do DO NOT BUY from this company they ruined my grandson birthday by not delivering the item purchased on time As writing this review it is now 17 days of waiting still nothing delivered They ema... Ver mais

Classificada 5 em 5 estrelas

Positive! Overall, I am very happy with the services I received from Toy Central. There was a mishap in the shippi,ng and the original items sent out were never received. I attempted to reach out... Ver mais


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

91 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(91)

35 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very professional

Very professional, and all people I interacted were very helpful and prompt in the return of information. The product was delivered in excellent condition and it is better than it looked in the picure.

3 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Scam site

Scam site, stay away, they take your money and fail to deliver the goods.

Order: TC#P994160655

7 de março de 2025
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
ToysCentral

Classificada 1 em 5 estrelas

SCAM

Purchased a charger for a Tonie Box. After 2 weeks realised the item had not been sent. Emailed and told would receive a tracking within 24 h. Didn't so I emailed again. Then I received a tracking but the link didn't work. This is clearly a scam.

3 de fevereiro de 2025
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Hi E Healey,

We are unable to trace an order corresponding to this review. We also searched by the username here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
ToysCentral

Classificada 1 em 5 estrelas

This company offers 14 day returns.

This company offers 14 day returns.
When my package arrived and it was only part of what I thought I would received I emailed them for a refund.
No reply. I tried again through the main website. No reply.
Hugely overpriced and untrustworthy.
Buy at your own risk.
POSTSCRIPT
After submitting my trustpilot review I was contacted by Toys Central who did, indeed provide my refund.
Thank you Trust Pilot for keeping companies honest:)

30 de dezembro de 2024
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Hi Kay,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
ToysCentral

Classificada 1 em 5 estrelas

I ordered an item for my husband for…

I ordered an item for my husband for Christmas. They promptly sent me a confirmation email and tracking number
That never worked. The dns server error occurred every time I tried to contact toyscentral. I contacted my post office. Tracking number didn't exist. After seeing reviews of it being a scam site and also receiving dodgy emails after shopping there asking for over a thousand aus dollars for delivery, I contacted my bank. The bank returned my money. Shortly after I recieved emails from toyscentral asking me to stop dispute with the bank as they were suddenly sending me the item. I received the item, which I no longer want due to the above, and they refuse to send a prepaid package or an address to send it back. Police notified. Do not buy with this company. They are scammers. Use different emails and addresses from all over the world, even though they are supposed to be in aus.

15 de novembro de 2024
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Hi Rebecca,

We sincerely apologize for the inconvenience caused. We assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Classificada 1 em 5 estrelas

Scam site

Scam site. Placed order for my nieces birthday present, money deducted and email sent stating order was processed and tracking was to follow.
No tracking provided, unable to contact via phone or online chat and unanswered emails.
Will be reporting to bank.
Advice- show anywhere else!

24 de outubro de 2024
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Hi Natalie,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest ?

Regards,
Vidisha

Classificada 1 em 5 estrelas

Overpriced toy that arrived almost 2…

Overpriced toy that arrived almost 2 months after I ordered it! The links to track the parcel didn't work, it seemed dodgy. Pleased that the toy arrived eventually, but I would not recommend this company.

9 de julho de 2024
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Dear Customer,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We do hope you will give us another chance.

Regards,
Swapnil

Classificada 1 em 5 estrelas

You better check your cards

You better check your cards. I spent $9 dollars to get Kevin Harts advertisement about a Spiderman PS5. Now it seems they tried to take $79.00 out of my account. Thank God I only had .23 on that card.

4 de abril de 2024
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Classificada 1 em 5 estrelas

No item or response in over a month…

I placed an order on 11 December, I have sent 3 subsequent emails to follow up with no response.
Terrible communication and no update as to where our item is or when we can expect it.

11 de dezembro de 2023
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Hi Angela,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Classificada 1 em 5 estrelas

Placed order on the 24th November…

Placed order on the 24th November thinking it would be enough time for Christmas. Never received tracking details and yet to receive a response after sending two emails. Little hope it’ll get here in time for Christmas Day and will have a disappointed little boy.

20 de dezembro de 2023
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Hi Melissa,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Classificada 1 em 5 estrelas

No communication

I placed my order on the 29/11 and was advised I would receive an email when the order had been shipped. Have received no correspondence since. I have emailed twice for an update with no response. Very disappointed as it was a Christmas present. Will be pushing for a refund.

29 de novembro de 2023
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Hi Lauryn,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Classificada 1 em 5 estrelas

Never got my parcel and they have stopped answering emails

I ordered from them over a month ago (10 Nov) which I thought would be in time for Xmas, but I never got any tracking details and when I emailed them they said it was in customs in Australia and I’d have within the week. Still haven’t seen it and now they aren’t answering emails. Assumed because of high price they’d be legit but it seems not…

EDIT: They didn’t send me an email in regards to the missing parcel like they stated, they sent me a ‘please review’ automated email, which doesn’t even work when you click the link. Still no communication about this missing order. DO NOT ORDER WITH THIS COMPANY!

13 de dezembro de 2023
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Hi Michelle,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Classificada 2 em 5 estrelas

Payment was deducted quickly.

Payment was deducted quickly.
Acknowledgement of order was fast.
DHL tracking did not work despite numerous attempts on multiple days.
Odd text messages started appearing with dodgy links.
Emails of concern totally ignored.
I had given up hope of hearing from this company again.
Today I received an email to rate the service- the link was rejected by safari.
After returning an email notifying of this problem, the article arrived in the post.
Never again will I have dealings with this company

6 de dezembro de 2023
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Hi Bryan,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Classificada 1 em 5 estrelas

Toyscentral will not refund for goods they cannot supply

Toyscentral could not provide the object I ordered and paid for. They offered a refund by way of a voucher and discount. I do not want a voucher I want my money back.

To no avail. when I phone I get told they are talking to other customers and will get back to me.
They do not get back to me. They will not refund my money
I doubt that this comment will be printed.

29 de novembro de 2023
Opinião espontânea
logótipo da ToysCentral Australia

Resposta da ToysCentral Australia

Dear Customer,

We confirm that we have processed your refund. It typically takes 1 week to process refunds. We have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.

Regards,
Swapnil

Classificada 5 em 5 estrelas

I was very tentative to use an another…

I was very tentative to use an another site for my purchase!! As I had just been scammed for the same purchase! On another site! And yes I lost $$$
But I dearly wanted this purchase for a very special purpose.. with my heart in my mouth, I had updates every other day, up until the arrival of the much wanted package! So therefore I can only highly recommend this his site! Thank you

23 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great timing & Great Toy!

Ordered a couple of weeks before Christmas and stock came from overseas so I was worried it wouldn’t arrive in time…the estimate arrival time on the website was correct and it arrived before Christmas ready to be gifted. It was the perfect unique toy. Thanks Toys Central!

28 de dezembro de 2022
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais