AudiobooksNow Opiniões 250

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I purchased the outlander series, then realized it was in tracks vs bookmarks. Called the customer service to inquire about refund policy of the 7 books I had not opened. spoke with Bryan. He told... Ver mais

Classificada 5 em 5 estrelas

I love that their pricing is transparent and that they have an optional club pricing plan for avid audiobook listeners like myself. They have a great selection and customer service has always treated... Ver mais

Classificada 1 em 5 estrelas

Customer service is terrible, or it might just be Bryan. I read another review that had the same issues with him. Thanks TJ for your review, it wasn't just me. He did not look for solutions, only... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I really enjoy AudiobooksNow. My only complaints are that some of the books audio files are such that even at full volume, they aren't too audible in the car. Also, you get very different pricing i... Ver mais

Informações sobre a empresa

  1. Livraria
  2. Loja de hobbies

Escrito pela empresa

AudiobooksNow is the premier service for downloading and streaming audiobooks. Users can download or stream audiobook purchases from the audiobooksnow.com website, or to our free Android, or Apple iOS apps. AudiobooksNow offers a 30 day free trial to its Club Pricing Plan that provides up to 50% off the retail price plus a free audiobook. For more information, please visit www.audiobooksnow.com.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

250 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

AudiobooksNow can't be beat!

AudiobooksNow is great! I have been a member for 3 years now. They have all of the books that I want and I listen to alot of audiobooks and the pricing, even without the discounts, is better than any other site I've found. I used to use Audible but cancelled because it was just waaaaay to expensive. You get a %50 discount every month which makes the pricing just that much better. In addition to the great pricing, the monthly membership fee is only $4.99! You can't beat that. I would recommend AudiobooksNow to anyone who will listen.

2 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

This audobook download website does not allow a smooth download of paid for books.

This audobook download website does not automatically download anything. I have had to sit at the competer and contiually push the resume button. If I left it to download. notihing happens. which is poor. I havbe a good internet connection and do not have a problem watching net flicks for playing games online. so it is not my connection. I could understand a free site. But I have paid for these books and now have to pay another month to get what I am trying to download.,

29 de novembro de 2020
Opinião espontânea
logótipo da AudiobooksNow

Resposta da AudiobooksNow

Hi Chrissie, you do not have to pay a monthly fee to use our service, our club pricing plan is optional. You will always have access to anything you purchase. According to our records you have already downloaded everything you purchased back in October. You are trying to download directly from our website and it looks like there is some type of authentication issue. Please sign out, then sign back in and try again. You being in Australia and our servers in the United States may also be causing a timeout issue with such a large file. Contact our support team at support@audiobooksnow.com if you still have trouble. We apologize for any inconvenience.

Classificada 2 em 5 estrelas

WARNING Audiobooksnow's mp3s are 96kbps

Be aware: the audiobooks at Audiobooksnow are at 96 kbps ... This is really low standard, if you can even call it any standard at all. And nowhere on their site do they warn of this. That is a great pity.

However, after reading this complaint, Audiobooksnow sent me a very nice email in which they told me a) that they missed all of my 3 emails and b) that they only get the audiobooks in that very lo-fi soundquality, and that therefore there is nothing they could do about it, and would refund. So, case closed.
***** update *****
I just hear from Audiobooksnow that they WILL in future show the bitrate of the audiobooks they're selling, which is great!
And even better: they WILL try and get better quality mp3's in future.
Once they make these promises come true, I will feel fully justified to write them a glowing, 5 star review.
And ... I think Trustpilot has been very helpful and constructive in solving this problem.
Thank you, Audiobooksnow and Trustpilot!

27 de outubro de 2020
Opinião espontânea
logótipo da AudiobooksNow

Resposta da AudiobooksNow

96 kbps is not low quality for an audiobook, maybe a music file but not a narrator simply talking. Also, we did not miss your emails, we never received them for some reason. You are in the Netherlands and we are in the United States, that should not matter but something went wrong.

Hi P.C., the only correspondence we received from you was Monday, September 21, 2020 at 2:20 PM and Nathan H. replayed to your email a few hours later at 4:46 PM. You paid $13.49 for an audiobook that retails for $42.99 on CD. We receive 96 kbps mp3 files from some of the publishers which might be considered substandard for music but not an audiobook where there is just a narrator talking. Please email us directly at support@audiobooksnow.com if there is anything we can do for you.

I am sorry but we only received the email on September 21st from you asking if you can burn our audiobooks onto a CD. We have refunded you the entire cost of the audiobook you purchased and apologize for any inconvenience.

Classificada 1 em 5 estrelas

App that has gone downhill

This app started out great. Than over last year or so it has gone downhill badly and quickly. Crashes all the time. Won't continued to play next track unless app is open. Support answer is uninstalled and reinstall to 98% of issues which doesn't fix issue after an update they release. If I hadn't bought over 100 books I wouldn't keep app anymore. I am sick of this app continuing to fail. I cancelled my membership cause I was sick of supporting them.

To audiobooks reply person.

I did update on Tuesday night I posted this update Friday night. Thanks for reply and having your facts incorrect. I stand behind my statements of your app going downhill and you all not giving a care. Cause if you cared you would have not just replied to part of my post. So don't stop trying to cover up for your bad programing that has been occurring over the last year too.

18 de maio de 2019
Opinião espontânea
logótipo da AudiobooksNow

Resposta da AudiobooksNow

Hi Robert, continuing to the next track is working in the latest version. It was broke for less than 24 hours. We apologize for any inconvenience.

Classificada 4 em 5 estrelas

Audiobooksnow

I very much enjoy this site, I use it all the time!!! I especially like the Club pricing!!!

18 de novembro de 2017
Opinião espontânea
Classificada 4 em 5 estrelas

High quality reads!!

The prices are a little high but the quality of the books and the well thought out direction and delivery of each read is great!!

16 de novembro de 2017
Opinião espontânea
Classificada 4 em 5 estrelas

Great

Great, only problem is the number of 'not available in your country' books, always seems to happen with one I really like! Otherwise excellent.

16 de novembro de 2017
Opinião espontânea
Classificada 3 em 5 estrelas

Should have more discounts for repeat …

Should have more discounts for repeat customers. Club price is no bargain. Looking for something cheaper.

15 de novembro de 2017
Opinião espontânea
logótipo da AudiobooksNow

Resposta da AudiobooksNow

We do offer a Rewards Program that rewards repeat customers. Simply click on the "Activate Rewards" button in your account on our website. We cannot offer our deeply discounted Club Pricing through our Apple app because Apple takes 30% of every transaction. You can use Safari on your phone and make your purchases through our website www.audiobooksnow.com Any you purchase on our site will show up in your library on our app.

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