Aureline ParisOpiniões 

Resposta da Aureline Paris

Há 3 dias

We appreciate you taking the time to share your feedback.

As mentioned in our previous correspondence, our company policies are in place to ensure fair and consistent handling of all orders. Per our warranty guidelines, the reporting window for manufacturing defects has passed.

Furthermore, you noted that the ring was resized independently at a local jewelry store after delivery. Independent modifications and resizing alter the original structural integrity and setting of the piece, which can directly cause stone instability. Our policy explicitly excludes coverage for any items that have undergone third-party modifications.

We stand by the craftsmanship of our products at the time of delivery, and we remain committed to upholding these standards consistently for all transactions.

Warm regards,
The Auréline Paris Team

Resposta da Aureline Paris

Há 7 dias

Thank you for taking the time to share your feedback.

We are sorry to learn that the ring did not meet your personal expectations.

We would like to clarify that every Aureline Paris piece is handcrafted and made to order after the customer selects their preferred specifications. This process is clearly outlined on our product pages, where customers are also informed that each piece is individually produced rather than taken from pre-made inventory.

We respectfully disagree with the suggestion that our jewelry is misrepresented. The materials used in every piece are clearly described on our website, and each customer receives a Certificate of Authenticity via email following purchase, confirming the materials used. Every piece also undergoes quality inspection before shipment to ensure it meets our standards.

As outlined in our published policy, made to order jewelry is created specifically for each customer and is therefore not eligible for return or refund unless a verified manufacturing defect is identified. These terms are clearly communicated before purchase and are applied consistently to every order.

We also respectfully disagree with the characterization of Aureline Paris as a scam. We remain committed to producing high quality handcrafted jewelry, providing transparent product information, and applying our policies fairly and consistently for all customers.

Warm regards,
The Auréline Paris Team

Resposta da Aureline Paris

Actualizada há 7 dias

Thank you for taking the time to share your feedback.

We appreciate your kind words regarding our shipping timeframe and the communication you received from our team.

Every Aureline piece is handcrafted and made to order, and each gemstone is carefully selected and quality inspected before shipment. The appearance of a gemstone may vary depending on lighting conditions, viewing angles, photography, and individual perception, which can influence how brilliance and color are seen in different environments.

We respectfully disagree with the suggestion that the jewelry is not as represented. We remain committed to providing transparent product information, high quality handcrafted jewelry, and an accurate representation of our collections to help customers make informed purchasing decisions.

Thank you again for taking the time to share your experience.

Warm regards,
The Auréline Paris Team

Resposta da Aureline Paris

Publicada há 7 dias

Thank you for taking the time to share your feedback.

We are sorry to learn that the jewelry did not meet your expectations.

Aureline Paris does not sell lab grown diamonds and our collections feature White Lab Grown Auréline Gems™, and the materials used in each piece are clearly described on our product pages so customers can make informed purchasing decisions before placing an order.

Every customer receives a Certificate of Authenticity via email following purchase, confirming the materials used. As our pieces do not contain diamonds, traditional diamond grading certificates are not applicable.

We respectfully disagree with the suggestion that the quality of our gemstones is not as represented. Every piece is handcrafted, made to order, and undergoes quality inspection before shipment to ensure it meets our standards.

We appreciate you taking the time to share your feedback and remain committed to providing transparent product information and high quality handcrafted jewelry.

Warm regards,
The Auréline Paris Team

Resposta da Aureline Paris

Há 7 dias

Thank you for taking the time to share your feedback.

We are sorry to learn that our resolution did not meet your expectations.

Our collections feature White Lab Grown Auréline Gems™, and the materials used in every piece are clearly described on our product pages. Every customer receives a Certificate of Authenticity via email following purchase, confirming the materials used.

Every Aureline piece is handcrafted and made to order after the customer selects their preferred specifications, including ring size, metal finish, stone color, and stone cut. This production process is clearly communicated before purchase, and the automated production updates are designed to keep customers informed throughout the different stages of creating their jewelry.

After reviewing your concerns regarding the ring, we were unable to identify a qualifying manufacturing defect under our published policy. While comfort and fit can vary from person to person, they do not necessarily indicate a defect in craftsmanship.

As outlined on our website and accepted during checkout, made to order jewelry is created specifically for each customer and is therefore not eligible for return or refund unless a verified manufacturing defect is identified. These policies are applied consistently to every order to ensure a fair and transparent process.

We respectfully disagree with the suggestion that our products or business are misleading. We remain committed to producing high quality handcrafted jewelry, providing transparent product information, and applying our policies consistently for every customer.

Warm regards,
The Auréline Paris Team

Resposta da Aureline Paris

Há 7 dias

Thank you for taking the time to share your feedback.

We are sorry to learn that your experience did not meet your expectations.

Our collections feature White Lab Grown Auréline Gems™, and the materials used in each piece are clearly described on our product pages. Every customer receives a Certificate of Authenticity via email following purchase, confirming the materials used.

We also respectfully clarify that every Aureline piece is handcrafted and made to order. Once an order is placed, each piece is individually produced according to the specifications selected by the customer, which is why our production updates reflect the various stages of the crafting process. These automated notifications are intended to keep customers informed throughout production.

As outlined on our website and reviewed during checkout, made to order jewelry is created specifically for each customer and is therefore not eligible for return or refund unless a verified manufacturing defect is identified. Our warranty, return policy, and claims process are publicly available and are applied consistently to every order.

We respectfully disagree with the characterization of Aureline Paris as a scam. We remain committed to producing handcrafted jewelry, providing transparent product information, and applying our policies fairly and consistently for all customers.

Warm regards,
The Auréline Paris Team

Resposta da Aureline Paris

Há 7 dias

Thank you for taking the time to share your feedback.

Our pieces are genuinely 18K gold, and a certificate confirming this is provided at the time of purchase. Your concern was reported beyond our 48-hour reporting window for manufacturing or stone-setting defects, which means we were unable to determine whether the issue was present at the time of delivery.

We also note the rest of your shipment and packaging arrived in good condition, with no signs of transit damage.

We appreciate your feedback as we continue refining our quality processes.

Warm regards,
The Auréline Paris Team

Resposta da Aureline Paris

Há 7 dias

Thank you for taking the time to share your feedback.

We are sorry to learn that our resolution did not meet your expectations.

After carefully reviewing your case, we found that the concerns regarding the bracelet and stone setting were reported beyond the 48 hour reporting period outlined in our policy for potential manufacturing defects. Because the report was submitted after this timeframe, we were unable to verify whether the condition existed at the time of delivery.

We would also like to clarify that the other items included in your shipment, as well as the packaging itself, were reported to have arrived in good condition, which did not indicate any transit related damage upon delivery.

Regarding the materials used, Aureline Paris jewelry is crafted using the materials specified on each product page. Every customer receives a Certificate of Authenticity via email following purchase, confirming the materials used.

We remain committed to producing high quality handcrafted, made to order jewelry and to applying our warranty and manufacturing defect policies consistently and fairly for every customer.

Warm regards,
The Auréline Paris Team

Resposta da Aureline Paris

Há 7 dias

Thank you for taking the time to share your feedback.

We are sorry to learn that our resolution did not meet your expectations.

At Aureline Paris, we are committed to providing accurate product descriptions, imagery, and detailed information about the materials used in every piece. All of our jewelry is handcrafted and made to order according to the specifications selected by each customer, and this process is clearly described on our product pages.

We also take reports of missing items seriously. After carefully reviewing your case and the information available, we handled your claim in accordance with our published policies and established verification procedures. Based on our review, we were unable to substantiate the claim as presented.

We respect your decision to pursue the matter through your payment provider. Our policies regarding made to order jewelry, warranty coverage, and claim procedures are publicly available on our website and are applied consistently to every order to ensure a fair and transparent process for all customers.

We remain committed to producing high quality handcrafted jewelry and providing clear product information and policies throughout the purchasing experience.

Warm regards,
The Auréline Paris Team