Auto Glass Now Opiniões 750

My experience was great fast and acting management skills led by Daniel Johnson and his team of experts by Terry Williams I cannot be more happier with the experience that I had. They did a wonderful job I am happy.

I have an appointment today and I've been waiting all day at 2:00 I received a text saying that I have an appointment today and they'll be seeing me sometime today I click on the link the websites out of service so I call when I call I find out that it's been canceled but just received a text saying that they were looking forward to seeing me today after a few phone calls I found out that they have lied on me saying they called me and that's why it was canceled then after another few phone calls find out that it was actually canceled yesterday but I receive a text today saying they're looking forward to seeing me today and that appointment was actually canceled yesterday make it make sense and they want to get at me for feeling some type of way and and saying a few Choice words yeah I did this is how you run a company this is how you treat potential customers haven't heard a word from them if it wasn't from me calling I wouldn't have heard nothing about it I still as far as I know my appointment is still on it's still scheduled because I haven't received word any haven't received anything else saying different and like I said the only communication that has been done between me and Auto Glass now is me calling them. Now I'm the bad guy because I've been waiting all day for my appointment which it still has time for my appointment because it was between 12:00 and 5:00 it's only 3:38 I'm the bad guy because I've been waiting all day and received text from them saying that they were see me later on today but the appointment was canceled yesterday but I was told the reason the appointment was canceled today was because they called and I didn't answer make all this make sense

I went to location on Alta Mere in Ft. Worth and it was a very positive experience. I was out in less than an hour. The tech was very nice, showed skill and explained what I needed to do for the next 3 days and answered the questions I had. My entire back windshield was replaced and like I said, he was done within about 35-40 minutes. He did tell me that if you had someone come to you it didn't cost more. I didn't know that. Considering the cost, service, no added charge if they come to you, clean waiting room, I will go back.

The guy showed up and decided he couldn't do the replacement because "it might rain" and that would take more time for him wait to do the calibration and he had several other jobs in multiple locations to do today. Unacceptable. I will be using a new replacement company.

I made an order to put windshield in my car and spent the whole day waiting for them to show up and when they finally showed up they didn’t Even come with the right windshield in the van nor anything. Needed to install a windshield in the car they where hired to install the windshield in the car they was hired to do, TOTALLY WASTE OF TIME MY WHOLE DAY AND THEIR WORTHLESS WASTED COMPLETE DAY DUE TO THIS COMPANY DO NOT USE THIS COMPANY THEY LIED AND DIDNT DO WHAT THEY WAS WAS HIRED FOR TOTALLY WASTE OF A WHOLE DAY OF MY LIFE

The absolute worst company to deal with. I have called several times getting promised to call back and no one does. I had my windshield put in December. That day I noticed it was shaking. The next morning driving down the road part of the seal came out of the windshieand and was hitting against my driver's side window. After several calls I had asked them to come back out and fix it. Finally, someone had and the seal is not straight, there is a gap. It looks like a two year old did it. I have called 6 more times since then and they keep promising me a call back. It has been 3 weeks. Noone has. I just want it fixed.

Whileemployees were friendly when I talked to someone, this was the worst customer service I have EVER received. I had to reschedule my first appointment even though I had communicated multiple times my time restrictions. Additionally, they thought my repair was just a fix and not a complete windshield replacement even though I indicated otherwise.nThus the total amount due was $100 more than originally quoted. They never respodned to my requests for a time window and then gave me a 20 minute notice as to when they were showing up. I had a scheduled appointment do had to rebook 2 weeks later. AND now today I got notification , again, that my appointment was anywere between 9 and 5. No duh!! I called at 10:30 asking for a 2 hour window and no one ever called me back. I sat around the entire day waiting to hear from the tech. He finally showed up at 4:00. I do not recommend the company.

Horrible experience with this company.
Warning…DO NOT let your insurance agent hand off your windshield replacement to this company.
After many useless email messages…service tech never showed up for appointment. When finally rescheduled service tech improperly installed windshield resulting in water damage to my dashboard and interior following a rainstorm.
Auto Glass Now has refused to send out a tech to fix the problem.
Terrible attitude…incompetent service staff.

I just scheduled a small chip repair. They said they would be here between 8 and 5. They called/texted at 5:03 and said because I didn’t answer they were cancelling. I called right back and they said it’s been raining all day - unless I had a covered garage they wouldn’t have done it anyway. They confirmed it rained all day but never called to reschedule. Don’t bother scheduling with this place - not worth the aggravation

I don't recommend Auto Glass Now they are not professional, they call me to said at 12 pm will get to my house to change the windshield but the guy went at 1 pm he left very dirty with grass and scratched buy driver side, bad appearance moldi, when I went to the shop to made a complain the manager denied to be responsible for the scratched and the first time she said the guy don't fix the glass to getting in at my car but after 3 minutes said how I think how they can fix the glass, then she changed what she said, I am very disappointed and frustrated about Auto Glass Now they don't did a professional work.

Lindsey and Jessica are so rude and nasty. No customer service skills. Talking hostile because I asked, "If they call the customer once do they not reach back out.. she stayed one call and the tech moves on. She stated we don't wait. I asked why are you talking to me like this she said because I match attitudes. She said find someone else to fix your windshield and hung up.

This company does not do quality work. Had work done in Dec 2025 and took it back in Jan 2026. They had moved an whole hour away. Never told us they were moving. Called corporate and they were no help at all. Went to safeflight got the scoop and what need to be done. I do not recommend this company at all.

I have been getting quotes from each business because I'm on a budget and I received a quote that it would cost me 251 that's including tax and mobile fees. I made an appointment for tomorrow they call me back and tell me it's going to be 400 and something dollars. I'll take my business elsewhere where they're not lying to me from the get-go. What is the purpose of giving me a total if you're going to change it especially by $149 give me a break no thank you plus I read the reviews from other people and they just don't do quality work and their support is garbage and they don't back their work with a guarantee so yeah you want to lie to me from the get-go how can I trust that you're going to do a good job on my car good luck with that

They were polite, however poor workmanship. They left the area messy and full of glass fragments. Fortunately I did not have to pick up children or any other living creatures. Upon me leaving, the area was full of glass fragments, along with the gentleman saying “ you may want to get your detailed. In my years of having glass replaced everyone cleaned up the area of repair of not leaving it cleaner. I will not be returning to this location. The only reason I came is because they were listed through insurance the work is supposed to be lifetime warranty. The associate said only a year warranty, I will be reaching out to my insurance. I should not have to clean up after any professional work with my on vacuum cleaner. I had to make an appointment with another location to make sure the work was done properly I will update. STAY AWAY FROM THIS LOCATION READ THE NEGATIVE REVIEWS!!!

It looked like they did a good job replacing my windshield however the glass developed a crack a few months later. Since they claim it was cause by a rock chip, this is not covered by warranty. I am disappointed because it is not clear to me that it was a rock chip (if so it is the smallest rock chip I have ever seen) and because I previously got my windshield replaced by safelite and when I got a crack caused by an actual rock chip, they replaced the windshield for free with no fuss

I can’t say enough about the staff at Auto Glass Now on Orange Blossom Trail. Yadi and DJ were exemplary in their service. Not only did they fix my issue (a hanging mirror), they were exceptionally kind. I am so grateful.

Today, I had a great experience at the Medford,MA location at 294 Harvard St primarily because of the staff, Kenny who is the manager, Jhoan who was the main installer of my new windshield, and Hiram who went to pick up the new windshield. I had rescheduled my previous appointment from October 23 in No. Andover (when I found out there were closer locations to my home) to today at the Medford location. Soon after I arrived this morning, Kenny realized that the glass for my new windshield had not been transferred from No. Andover to Medford when the appointment was changed so the glass was not available to complete the job. He reviewed the options and we agreed that one of his staff would drive North to pick up the new windshield so the job could be completed today as planned. During the wait, Jhoan prepared my car so the actual installation was brief and efficient. He took much care with the stickers and sensors on my old windshield and managed to salvage everything so nothing needs to be replaced. Kenny kept me informed on how everything was progressing. Because of my longer than expected wait and any inconvenience, they installed a new set of windshield wipers that were much appreciated. The Auto Glass Now appointment system clearly needs some work to improve both accuracy and efficiency. Customers should be informed about locations closer to where they live. On the other hand, Kenny, Jhoan and Hiram make a very good team at the Medford, MA location. They are well informed, personable, efficient, and hardworking. I would not hesitate to recommend them to anyone.
Peggy Crawford

I would like to start off that The receptionist Dottie was very unprofessional. I got my windshield glass replaced on September 29, 2025 made a warranty claim on September 30, 2025 which I never got a claim number until I went to the location so they can see the claim on October 1, 2025 very unprofessional . They said they didn’t damage my vehicle and clearly I have pictures. They taped my windshield all the way up told my wife if we have any molding issues around my windshield please come back. We have a lifetime warranty, but failed to tell us that they damage our trim and our molding They scratch my paint and they said they did not do it. That wasn’t the outcome I was expecting after the technician mentioned, he been doing glass installation for over 35 years. I asked for a district manager number. They said they’re not allowed to give the number out which I know he has an office number to be reached on very, very, very very unprofessional. I called customer service very unprofessional. I went there because they did one of my vehicles over 10 years ago and I never had an issue so that’s what drove me to go back but will I referred them to anyone right now no Will I go back hell no……. if I can give zero stars based on customer service, I would. just simple conversation would’ve fix the whole thing when it happened during installation always let the customer know what’s going on. Don’t try to cover up because it’s never a good outcome.

I had a truly frustrating experience with Auto Glass Now. I arranged for a windshield replacement through my insurance at my repair shop. The technician initially refused to work under an awning due to weather concerns, causing delays and hassle. Eventually, we moved the car indoors so he could proceed. However, after the installation, I later discovered that the moonroof liner on the passenger side was damaged. It looked like it had been physically pulled or torn, with visible marks. When I reported this issue, Auto Glass Now provided no meaningful resolution. They are just planning to pass me around from corporate customer service, to manager so they can then say well the technician says he didn't do it. Essentially leaving me with a "he said, he said, she said" situation between myself, the shop and their technician. In the end, I'm stuck with the damage and no accountability from their side. Overall, the lack of customer service and refusal to take responsibility for the damage is unacceptable. I strongly advise others to avoid using Auto Glass Now.