Autopartspro - Great Britain Opiniões 

312
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

This company are con men as sent out wrong part and then after 1 hour trying to get a way to contact them find out you need to pay for the return after already paying extra postage to get hassle free... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Wish I would of ordered off eBay . Ordered last Tuesday 20th and being advised delivery Wed/Thurs 28/29 . Just repeating what everyone else says . No delivery options for next day etc. No ETA when ord... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy to identify the required parts on your site. Quick and user friendly order process. Timely and well packaged items received at my door. Generally a 5-Star Service. Keep up the good work & pr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Spare part was good quality and very well packed and fitted perfectly. Just one observation, it took six days for the part to arrive as it comes from Germany, although very pleased with everything, i... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Veículos e transporte

Escrito pela empresa

Your car parts shop for ✓ low-priced auto parts ✓ brakes ✓ filters and more - we have almost everything for your vehicle at attractive prices


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

312 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(312)

7 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very fast will be back

27 de agosto de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hello Mark!
Thank you for your feedback!
We look forward to seeing you in our online store.

Best regards,
Autopartspro Team.

Classificada 1 em 5 estrelas

Although the company is in Germany and…

Although the company is in Germany and also the manufacturer as well the quality of their products are lower than the Chinese products.
I bought a car mudguard and the material used its extremely thin and flexible, also loads of bulges , scratches and a hand print on the mudguard.
I should have known, this was half the price of the original part but thought how bad can it be, well bad enough not to install it on the car ...

28 de agosto de 2023
Opinião espontânea
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hi Leonard!
We are sorry to know that you were not satisfied with your purchase. Please contact us at trust@autopartspro.co.uk with detailed information. Send us photos of products and packaging, share your thought. We care quality matter and will definitely look into this.
We look forward to hearing from you.
Best regards,
Autopartspro team

Classificada 5 em 5 estrelas

Great

Great. recommended. =)

22 de agosto de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hi Anders!

We are very pleased to receive positive feedback from our customers!

Good luck on any road.

Best regards,
Autopartspro Team.

Classificada 4 em 5 estrelas

I placed my order

I placed my order. They sent it. No hassle. Good product. Good price. Thank you.

21 de agosto de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hi Luke!

Thank you for taking the time to leave a review of our company.

Have a nice day!

Best regards,
Autopartspro Team.

Classificada 5 em 5 estrelas

Good competitive price.

Good competitive price.
Quick delivery.

13 de agosto de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hello Keith!
Thank you very much for your kind words.
We will continue to delight you with high-quality service.

Best regards,
Autopartspro Team

Classificada 5 em 5 estrelas

easy to use.

you have a very good overview on the website, i can find all the spareparts i am looking for easily.

2 de agosto de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hello!

Thank you for your positive feedback!

Best regards,
Autopartspro Team

Classificada 5 em 5 estrelas

Item arrived before time

Item arrived before time. Packed well to prevent damage.

1 de agosto de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hi Paul,

Thank you very much for your feedback and wonderful rating.
We will continue to work only for 5*

Best regards,
Autopartspro Team

Classificada 3 em 5 estrelas

The delivery was expensive and time…

The delivery was expensive and time from order to delivery was 7 days. Product fine just would have expected to receive goods in 2 to 3 days.

26 de julho de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hello Neil, We are sorry for the inconvenience. Unfortunately at the moment we do not have 2-3 day delivery, however we do our best to ship and deliver as quickly as possible. On our website it is stated that the order is sent within 1-2 days if the items are in stock: https://www.autodoc.co.uk/services/shipping/
The delivery time to the UK may take 4-7 working days. As we deliver goods from Germany, it takes longer than from your local store. We hope that the parts will serve you well and you will reconsider your opinion on our store. If you have any questions, feel free to contact us at trust@autodoc.co.uk Best regards, AUTODOC team

Classificada 5 em 5 estrelas

Had an issue with the delivery

Had an issue with the delivery, however the manager got involved and resolved the issue right away. Thanks you

25 de julho de 2023
Opinião espontânea
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Dear Customer!
We are very glad that your cooperation with us has brought positive emotions.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.
Best regards,
Autopartspro team

Classificada 1 em 5 estrelas

24... Hours to cancel

I placed and order and mot long after placing the order I cancelled it using their withdrawal form via email as they state in their terms and conditions at the bottom of the order I placed. I get an email the day after stating they are shipping my order. I called them and was told they never recieved my email which I then forward onto them whilst on the phone to prove, I was then told it would be a minimum of 24 hours to cancel. Either way you can't cancel without them sending it first and they won't stop the dispatch. Horrible company first and last time I will be shopping with them.

I sent them an email they never got, I resent them the email and now they want me to send another email with the same information, dodgy company who have no positive customer experience and care only about negating negative feedback. Incompetence!

23 de julho de 2023
Opinião espontânea
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hello Luke,
Sorry for the inconvenience, but if the order is sent, to cancel it you need to refuse the parcel. And we will refund you as soon as we receive the goods back.
Please let us know your order number at trust@autopartspro.co.uk and we promise to get this resolved quickly.
Best Regards,
Autopartspro Team.

Classificada 5 em 5 estrelas

Excellent service

Excellent service and would recommend to anyone.

9 de julho de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hi Russell!

Thank you for the 5-star rating! Your feedback is valuable to us.

Best Regards,
Autopartspro Team.

Classificada 4 em 5 estrelas

Smooth and easy

10 de julho de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hi Thomas!
Thank you for your positive feedback!
Best regards,
Autopartspro Team.

Classificada 5 em 5 estrelas

product choice quality and price

product choice quality and price. Only slight issue is delivery is rather long winded but that is the delivery company.

6 de julho de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hello Greig!
Thank you for taking time to leave a review of our company.
Have a nice day!

Best regards,
Autopartspro Team

Classificada 3 em 5 estrelas

7 days to deliver is too long. But can get the parts which is key

Placed an order 3 days ago. Paid 3 x the amount in delivery charges than the part cost. Didn’t see an option to not take the “optional” returns insurance and so far? Nothing. I have received no order acceptanace which. As the following text from my order acknowledgement states

This order acknowledgement is to inform you that we have received your order. It does not represent acceptance of your order or conclusion of a contract. We can accept your order by sending an order confirmation by email or dispatching the goods within two days.” clearly I can only assume that I have wasted my money my order hasn’t been accepted and it isn’t being dispatched. Even responses to reviews on here from Autodoc state they dispatch in 1-2 days clearly not in this case.
I am quite comfortable with where they are based and knew this before I ordered so that is not the issue. The issue is that lack of communications and clearly not dispatching in the timescales THEY put out on their website.

Update. The parts have now arrived. And are all good. They arrived 7 days from ordering. Which is a tad too long considering their website says dispatch
In 1-2 working days. This needs to improve. I will use them again as they are the only site where I can get the parts for my camper van which is to their credit.

27 de junho de 2023
Opinião espontânea
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hello Jeremy,
We are sorry for any inconvenience caused.
You can always contact us via the chat or on info@autopartspro.co.uk, and get to know about your order status.
Please let us know your order number at trust@autopartspro.co.uk and we promise to get this resolved quickly.
Best Regards,
Autopartspro Team.

Classificada 3 em 5 estrelas

Wish I would of ordered off eBay

Wish I would of ordered off eBay . Ordered last Tuesday 20th and being advised delivery Wed/Thurs 28/29 . Just repeating what everyone else says . No delivery options for next day etc. No ETA when ordering so ordering blind. UK website but in Germany. My car has been off the road now since 19th . Correct part arrived today so 7 days in total . Average rating as part was correct but lack of delivery dates when checking out needs to be improved. No options for delivery method .

20 de junho de 2023
Opinião espontânea
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hello Jamie, We are very sorry to know about your experience with us. Please let us know your order number at trust@autopartspro.co.uk and we promise to get this resolved quickly. Best Regards, Autopartspro Team.

Classificada 4 em 5 estrelas

Good range of products and delivered…

Good range of products and delivered promptly and intact.

22 de maio de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hello!
We are very pleased to receive positive feedback from our customers!

Good luck on any road.

Best regards,
Autopartspro Team

Classificada 3 em 5 estrelas

Item was ‘in stock’ but delivery was…

Item was ‘in stock’ but delivery was almost a week. In an age of next day (or so) delivery, this was very Frustrating. Site did not make delay apparent, I assume it is in the ‘small print’ off the order/payment pages.

26 de maio de 2023
logótipo da Autopartspro - Great Britain

Resposta da Autopartspro - Great Britain

Hello Phill,
Please note that the processing time of the order is 1-2 days.
The delivery time may take 4-6 working days.
You placed the order on 12/05 and received it on 18/05.
Feel free to contact us anytime.
We will be always happy to assist you.
Best Regards,
Autopartspro Team.

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