Autzu Opiniões 19

Resposta da Autzu

8/10/2025

Hi David,

Thank you for sharing your experience! We’re glad to hear you found setup easy, vehicles readily available, and the Teslas enjoyable to drive. It’s great to know the platform has been working well for you.

We appreciate your feedback and look forward to continuing to provide a smooth, reliable experience every time you book.

– The Autzu Team

Resposta da Autzu

8/10/2025

Tony,

We’re so glad to hear you’re enjoying your second week with Autzu — and loving the Tesla! Thanks for giving us a try and for sharing your experience with others.

We appreciate your support and look forward to keeping you on the road.

– The Autzu Team

Resposta da Autzu

24/09/2025

Hi Tony,

We’re so glad to hear your first experience with Autzu in San Francisco went smoothly! Thanks for choosing us, and we look forward to getting you on the road again soon.

– The Autzu Team

Resposta da Autzu

24/09/2025

Hi Padel,

Thank you for the awesome feedback! We’re thrilled to hear you’ve had a 10/10 experience renting Teslas with Autzu in SF. We’ll keep working to make every ride just as smooth.

– The Autzu Team

Resposta da Autzu

24/09/2025

Hi David,

We’re truly sorry for the lack of response you experienced. During the time you reached out, Autzu had paused operations, and unfortunately some customers were negatively affected, including delays in support.

We know that’s not acceptable, and we’re committed to doing better moving forward. Our team has been working to improve both communication and response times so drivers can rely on us without interruption.

Thank you for your patience and for sharing your feedback. It helps us grow stronger as we move ahead.

– The Autzu Team

Resposta da Autzu

24/09/2025

We’re sorry it took us some time to respond to your review, and even more sorry to hear about the frustration you experienced. Please know that Autzu is not a scam — we are a licensed rideshare rental provider and take these concerns very seriously.

If there was an issue with your booking or payment, we’d like the chance to look into it and resolve it quickly. Please reach out to our support team through the Support Center in the Autzu app or via live chat so we can review your case in detail.

Thank you for sharing your feedback. It helps us improve, and we’ll make sure future concerns are addressed faster.

– The Autzu Team

Resposta da Autzu

24/09/2025

Hi Armin,

We’re sorry to hear that your experience with Autzu left you feeling this way. As a growing start-up, we know we haven’t always gotten everything right, but we’re committed to improving every day and making the service smoother for our drivers.

If you’d be open to sharing more about what went wrong, please reach out through the Support Center in the Autzu app via live chat, or email us at customerservice@autzu.com. Your feedback will help us do better.

– The Autzu Team

Resposta da Autzu

24/09/2025

Hi Brandon,

We’re sorry to read your feedback and to know that your experience with Autzu was so disappointing. That’s not the impression we want anyone to have of our company.

We’d really like the opportunity to understand what went wrong and work toward a resolution. Please reach out to our support team through the Support Center in the Autzu app via live chat, or email us at customerservice@autzu.com so we can review your situation directly.

Thank you for taking the time to share your experience. It helps us identify where we need to improve.

– The Autzu Team

Resposta da Autzu

24/09/2025

Thank you so much for sharing your experience and for being a loyal customer of Autzu. We’re glad to hear that our support team has been able to assist you whenever needed and that the platform has helped you keep things moving.

We truly appreciate your recommendation and your confidence in us. We’re always working on ways to improve and make the experience even smoother for drivers like you.

Thanks again for being part of the Autzu community!

– The Autzu Team

Resposta da Autzu

Actualizada a 24/09/2025

Hello,
Thank you for review of Autzu. We sincerely appreciate your honest and direct feedback. We apologize this has been your experience on our platform. We would be happy to address vehicle cleanliness and booking issues with you directly. Please feel free to reach out to us at customerservice@autzu.com.
Thank you, we look forward to speaking with you soon.

Resposta da Autzu

24/09/2025

Hi Pedro,

Thank you for being with Autzu since 2017 and for sharing such kind words about your experience. We’re so glad to hear that our team has made you feel supported and that the Autzu app has helped make driving more affordable and flexible.

Your feedback highlights exactly what we aim for — simple, reliable access to Teslas with insurance, maintenance, and unlimited miles included, so drivers can focus on maximizing earnings.

We truly appreciate your support and recommendation, and we look forward to continuing to serve you for years to come.

– The Autzu Team

Resposta da Autzu

24/09/2025

Hi Bay,

Thank you so much for the kind words about our customer service team! We’re thrilled to hear that the crew made such a positive impression. They work hard to deliver top-class support, and feedback like this means a lot.

We’ll be sure to share your comments with the team, it will make their day.

– The Autzu Team

Resposta da Autzu

24/09/2025

Hi Tomy,

Thank you for sharing your experience after two months on the platform! We’re glad to hear you’ve found Autzu affordable, reliable, and flexible enough to build a schedule that works for you.

We truly appreciate your recommendation to other drivers. It means a lot coming from someone who’s put the system into practice. We’ll keep working hard to provide the support and tools drivers need to succeed.

Thanks again for being part of the Autzu community!

– The Autzu Team

Resposta da Autzu

27/06/2024

Hello,
Thank you for your feedback about our services and we apologize this has been your experience on our platform. We offer daily rates to drivers, however, we recommend that you book only for the hours that you need to drive for Uber for as low as $7/hour. This ensures maximum profitability for a minimum cost.

Concerning supercharging fees, we are confident that these rates are more affordable than gasoline-powered vehicles. We would be happy to discuss earnings and profitability directly. Please reach out to us at drivers@autzu.com. We look forward to speaking to you!

Resposta da Autzu

27/06/2024

Hello, Thank you for your review of the Autzu platform. Our cancellation policy is to ensure that during periods of high utilization, all drivers have access to vehicles based on availability. Late cancellations could potentially prevent another driver from creating a booking. We are happy to work with you to refund any cancellation fees incurred and get you driving again. We look forward to speaking with you soon.

Resposta da Autzu

27/06/2024

Hello,
Thank you for review of Autzu. We sincerely appreciate your honest and direct feedback. We apologize this has been your experience on our platform. We would be happy to address your concerns about booking fees and profitability directly. Please feel free to reach out to us at drivers@autzu.com.
Thank you, we look forward to speaking with you soon.

Resposta da Autzu

27/06/2024

Hello,
Thank you for review of Autzu. We appreciate your honest and direct feedback. We would like to hear more about your experience and would be happy to address your issues concerning Autzu's booking fees directly. Please feel free to reach out to us at drivers@autzu.com.
Thank you, we look forward to speaking with you.

Resposta da Autzu

27/06/2024

Hello,
We sincerely appreciate your honest and direct feedback concerning our services. We apologize that this has been your experience on our platform. Due to high demand, there may be times when cancellations occur and we make sure to let you know 2 hours in advance. We have since added many more vehicles to our fleet. We sincerely hope this alleviates your concerns and would be happy to address any issues you may have experienced with our customer service team. Please feel free to reach out to us at drivers@autzu.com and a manager will respond to you directly. Thank you, we look forward to speaking with you.