Avail  Opiniões 390

Resposta da Avail

13/05/2026

Hi,

Thank you so much for the A++ rating! We are thrilled to hear that you’ve had success finding great tenants and that you’re finding the platform easy to navigate. We look forward to helping you with your future listings!

Please don't hesitate to reach out to our Customer Care team if you need any assistance.

Resposta da Avail

Há 5 horas

Hi David,

Thank you for taking the time to share your feedback. We’re glad to hear that you found Avail easy to use, but we are genuinely sorry that it didn’t deliver the tenant leads you were looking for this time around.

While Avail syndicates to a large network of top platforms (including Realtor.com, Zumper, and Apartment List), we know how frustrating it is when a listing doesn't get the traction you expect—especially when you see success elsewhere. Lead volume can sometimes vary heavily by local market, but we want to make sure your listing is performing at its absolute best.

If you're open to it, please reach out to our support team. We would love to personally review your listing, check its syndication status, and help you optimize it to maximize your visibility. We're here to help you succeed!

Resposta da Avail

13/05/2026

Hi Terry,

Thank you for sharing your experience! We appreciate the high rating and your honest feedback about lead quality. Managing inquiries is definitely a part of the process, and your suggestion to include detailed terms is a pro-tip for every landlord. We're happy to be your preferred listing site and will keep working to make the process even smoother for you.

If you ever need assistance, our Customer Care team is happy to help where we can.

Resposta da Avail

13/05/2026

Hi,

Thank you for your honest feedback. We’re truly sorry to hear that the platform felt cumbersome, especially when it came to managing messages and editing your listings. Our goal is to make the rental process simpler, not more complicated. We’ve shared your comments with our product team to help us improve these specific areas. If you have a moment, we’d love to hear more about what felt clunky so we can make it better for you.

We are happy to help where we can!

Resposta da Avail

1/05/2026

Hi,

Thank you for the 5-star review! We are so happy to hear that you’re finding the platform easy to navigate. We pride ourselves on fostering "nice communication" between landlords and tenants, so it’s great to know that’s making a difference in your management process.

Thanks for choosing Avail!

Resposta da Avail

1/05/2026

Hi Breanna,

We’re sorry to hear that you haven’t seen the volume of leads you were expecting for your property in Idaho Falls. We know how important it is to fill a vacancy quickly, and we’d like to help you get more eyes on your listing.

While Avail syndicates to over a dozen of the top rental sites (including Realtor.com, Redfin, and Rent.com), lead volume can sometimes be affected by local market trends or listing optimization. We’d love the chance to take a look at your listing and offer some tips—such as adjusting your photos or description—to help it stand out in your specific area.

Please reach out to our support team at support@avail.com so we can troubleshoot this with you personally and help you find the right tenant!

Resposta da Avail

23/04/2026

Hi Jill,

Thank you for the feedback regarding your experience. We’re sorry for the frustration you encountered while listing your property. We are so sorry to hear that further clarity may not have been provided.

To clarify, Avail does support users who are either listing a U.S.-based property. There are some steps that have to be taken to verify the user’s identity, but there are a few options available. I have followed up via email so we can help you through the verification hurdle you encountered.

Please contact us at support@avail.com if you are in need of further assistance.

Resposta da Avail

16/04/2026

Hi Rosie,

Thank you so much for this amazing review! We are thrilled to hear that you’re having such a great experience and that you’ve stayed with us into your second lease.

We take great pride in offering rent reporting to TransUnion because we believe your consistent, on-time payments deserve to be recognized and used to work for your benefit. It’s a powerful way to help tenants build their credit history while simply paying their rent.

If you have any questions about the Avail site, please don't hesitate to reach out. We are happy to help where we can!

Resposta da Avail

10/04/2026

Hello Kiley,

Thank you for taking the time to share your experience with us. We are incredibly sorry for the frustration. Sitting on hold for hours is unacceptable, especially when you’re trying to handle important tax documents. We clearly dropped the ball here.

We have reached out by phone and responded by email with additional details and hopefully a solution to your specific issue.

We hear your feedback loud and clear regarding our wait times and better support for our landlords. We are currently making efforts to increase the support staff to better serve our customers.

Please let us know if you have any other questions or concerns. Happy to help where we can!

Resposta da Avail

10/04/2026

Hi there,

Thank you so much for the 5-star review! We are thrilled to hear that Avail.com has been able to provide you with a "hassle-free" experience.

We know how important peace of mind is when it comes to financial transactions, so it’s great to know that our secure processing and email notifications are hitting the mark for you. I’ll be sure to share your compliments with our Customer Service team—they take great pride in being helpful and knowledgeable, and they’ll be delighted to know they made a difference in your experience.

Thanks for being part of the Avail community. Please let us know if you need any assistance.

Resposta da Avail

1/04/2026

Hi Iván,

Thank you so much for the 5-star review! We are so glad to hear that our team was able to provide the knowledgeable and pleasant support you deserve.

I’ll be sure to pass your "three cheers" along to the Rep—she’ll be thrilled to know she made your experience a positive one! Thanks for being part of the community.

Resposta da Avail

1/04/2026

Hi Susan!

Wow—rented in just two days? That is incredible news! We love hearing that our platform helped you find a tenant so quickly. Thank you for the 5-star review and for letting us be a part of your success!

We appreciate your feedback and look forward to offering you continued support.

Resposta da Avail

1/04/2026

Hi Mik,

Thank you so much for the 5-star review! We are thrilled to hear that Avail has become your go-to platform for managing your rental.

Our goal is to provide the flexibility self-managing landlords need to succeed, and it’s great to know we’re hitting the mark for you. We look forward to supporting you and your rental business for years to come!

Resposta da Avail

25/03/2026

Hi Ryan,

Thank you for sharing your feedback. I’m truly sorry to hear that your experience with our Promoted Listings feature didn't meet your expectations. I can certainly understand how frustrating it is to invest in your rental business and not see the immediate results you were hoping for.

To provide some clarity, our Promoted Listings feature is designed to give your property premium, "top-of-page" placement on several of our partner sites. This significantly boosts your listing's visibility to potential renters in your area. However, while better placement increases the opportunity for more leads, it doesn't guarantee a specific number of inquiries, as interest often depends on local market trends, seasonality, and property specifics.

While I understand you’ve already chosen to close your account, we still value your feedback as it helps us improve how we communicate our services. Although we cannot offer a refund for the promotion period that has passed, we would have loved the opportunity to review your listing with you to help optimize its performance during your time with us. We wish you the very best of luck with your future leasing and property management.

Resposta da Avail

20/03/2026

Hi Sara,

Thank you for bringing this to our attention. We are deeply concerned to hear about the discrepancy you found regarding a property being listed through Avail.

Please know that we take all reports of fraudulent activity or misleading listings very seriously. Maintaining the integrity of our platform and the safety of our users is our highest priority, and we have zero tolerance for deceptive practices.

We would like to investigate this specific listing immediately to ensure no one else has a similar experience. Could you please contact our customer care team with the details of the property in question?

We are committed to making this right and would appreciate the opportunity to help address your specific situation.

Resposta da Avail

12/03/2026

Hi Marc,

Thank you for sharing your feedback. We truly value the long-term relationship we’ve had with you, and it’s disappointing to hear that our recent support experience didn't meet the high standards we strive for.

We want to personally let you know that we have reached out to you directly via email to address your concerns regarding the wait times and your account billing.

We are currently in a significant growth phase, hiring and training new team members to ensure our "Priority Support" lives up to its name and that our response times return to the level our landlords deserve.

We look forward to continuing our conversation via email to make sure everything is resolved

Resposta da Avail

4/03/2026

HI Rod,

Thank you for taking the time to share this feedback. We are truly sorry for the frustration and stress this has caused you and your tenant. It is clear that we missed the mark in providing the timely support you deserve, and for that, we sincerely apologize.

We understand that waiting on hold for over an hour and not receiving a callback is unacceptable. Please know that we are actively working to address this; we are currently in the process of growing our support team specifically to shorten wait times and eliminate these delays for all of our customers.

We do see that you were able to connect with an agent on 3/2. During that conversation, our team member aimed to explain the standard processing timeframe for payments through Avail, including the gap between the tenant's initial payment and the final deposit into your account.

We were able to connect and follow up with more detailed information via email to provide a bit more clarity into that process. If you have any other questions or need any further assistance, please don’t hesitate to contact us.

Resposta da Avail

12/02/2026

Hi Nancy,

Thank you for sharing your concerns. We’re truly sorry to hear about your experience and understand how frustrating this situation must feel.

We want to clarify that Avail is a software platform that landlords use to manage their properties — we do not manage properties directly or oversee landlord conduct. Regarding the lease, we’re only able to provide access to documents that have been fully finalized. In this case, the lease in question has not been signed by the landlord, which is why neither party has access to it through our system. For the same reason, certain features, such as maintenance requests, would not be available without an active, finalized lease.

We encourage you to continue working directly with the property owner to obtain the documentation you’re requesting. If there’s anything related to platform access we can help clarify, our support team is always available.

Resposta da Avail

12/02/2026

Thank you so much for your thoughtful review!

We’re thrilled to hear that Avail has been a helpful tool in managing your rental property and that you’re enjoying the intuitive interface and tenant management features.

We appreciate you being part of the Avail community!

Resposta da Avail

29/01/2026

Hi,

Thank you for sharing your concerns — we understand how alarming and upsetting a disputed payment can feel, especially when you’ve acted in good faith as a landlord. We want to clarify that Avail does not remove funds arbitrarily or without process. When a tenant files a payment dispute, it is handled through the banking network’s ACH dispute process, which requires Avail to temporarily debit the funds while the dispute is formally reviewed by the banks involved.

This process is not a determination of fault, and it does not mean the tenant automatically “wins.” Landlords are given the opportunity to provide documentation and context, and the outcome is ultimately decided by the financial institutions governing ACH transactions—not unilaterally by Avail.

We recognize that this experience can feel sudden and unfair, and we agree that clearer communication and guidance during disputes is critical. Your feedback is important and helps us continue improving how we support landlords through these situations. We strongly encourage you to contact our support team directly so we can review your specific case and ensure you’re informed at every step.

We appreciate you taking the time to raise this and are committed to supporting both landlords and tenants in a fair, compliant, and transparent way.