Avail  Opiniões 390

Resposta da Avail

8/10/2025

Hey Jeffery,

Thank you for letting us know about your experience. We completely understand your concern about the information requested when posting a listing. At Avail, keeping our community safe and creating trustworthy rental experiences are really important to us.

That’s why all users, both landlords and tenants, go through an identity verification process. For landlords, this step is prompted when publishing a listing to help confirm authenticity and vet potential renters, preventing fraudulent activity on both sides.

We know it can feel like an extra step, but it’s one that helps make sure everyone using Avail can rent and list with confidence. Thank you again, for taking the time to share your feedback!

Resposta da Avail

7/10/2025

Hi Tom,

Thank you for sharing your feedback! We’re so glad to hear that you’ve had a positive experience with our Customer Service team. Providing responsive, helpful support is a top priority for us, and it’s wonderful to know that our efforts are making a difference.

We appreciate you taking the time to share your experience and for being part of the Avail community!

Resposta da Avail

7/10/2025

Hey Chris,

Thank you for sharing such detailed feedback. We’re glad to hear Avail has been helpful for posting listings, but we’re truly sorry for the frustration caused by the session timeouts and collaboration challenges you’ve experienced. We completely understand how disruptive it can be to lose progress, especially when working with others on the same property.

I’ve shared your comments with our development team so they can review session timing and look for ways to make editing and collaboration smoother. Feedback like yours helps us focus on improvements that make Avail easier and more reliable for every landlord.

Thank you again for taking the time to share your experience and help us make Avail better.

Resposta da Avail

2/10/2025

Hi Marc,

Thank you so much for taking the time to leave such a detailed and honest review. We truly appreciate you highlighting these important end-user experience points, and we completely agree that property management software should simplify processes for both landlords and applicants.

You’ve touched on a key area for improvement: the applicant dashboard. The good news is we’re actively prioritizing updates to introduce more detailed application statuses, providing a clearer picture of where potential tenants are in the process, including updates on requested screening reports (pending, incomplete, completed). This is a top focus for our product team.

We understand that mandatory account creation can feel frustrating. The purpose of requiring an account is to create a reusable Applicant Renter Profile, helping applicants avoid re-entering personal and historical application details for future properties. Once an applicant has applied to one property or completed their Renter Profile, they can easily share their completed application and screening reports with other landlords—even those not using Avail. We recognize that having to re-login to share a report they’ve already paid for can feel cumbersome, and we are actively working to streamline this process while making the initial sign-up flow more intuitive and user-friendly.

Your feedback is invaluable, as it reinforces that our work on the landlord side must be matched by an effortless, transparent, and respectful experience for tenants. Thank you again for helping us get this right. We are dedicated to making Avail the best platform for everyone involved in the rental process.

Resposta da Avail

30/09/2025

Hey David,

Thank you for sharing your feedback! We’re thrilled to hear that you appreciate the transparency our platform provides in tracking tenant rent payments. Making it easy for landlords to stay informed and feel confident about the process is exactly what we aim for. Your experience motivates us to keep improving and providing a seamless experience for both landlords and tenants.

Resposta da Avail

30/09/2025

Hi Alan,

Thank you for sharing your feedback! We’re glad to hear that once you connected with our team, you received helpful support. We understand that sometimes reaching the right person can be tricky, and we appreciate your patience. Your experience helps us continue improving, and we’re here to make every interaction as smooth as possible.

Resposta da Avail

24/09/2025

Hey Bryan,

Thank you for sharing your experience with us. We understand how important it is to receive a steady flow of inquiries, and we’re sorry to hear that you’ve only received two so far. The number of leads can depend on several factors, such as market demand in your area, listing details, and seasonality.

Our team would be happy to review your listing with you and provide suggestions that may help increase visibility and attract more prospective tenants. Please don’t hesitate to reach out so we can work together to improve your results. We're here to help by phone Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, and email support is available at support@avail.co.

We truly appreciate your feedback, as it helps us continue refining our platform to better serve the Avail community.

Resposta da Avail

22/09/2025

Hi Debra,

Thank you for your fantastic feedback! We are so pleased to hear that our customer service team was able to provide a helpful and efficient experience for you.

Our goal is to ensure every user feels supported and has their questions answered completely, and your review confirms that our team is achieving that. We truly appreciate you taking the time to share your positive experience!

Resposta da Avail

22/09/2025

Hey Othman,

Thank you for your wonderful review! We’re so glad to hear that you find our website easy to use and efficient.

Our goal is to make property management simpler and more accessible for everyone, and it’s great to know that both landlords and tenants are finding what they need. Your kind words inspire our team to keep improving, and we truly appreciate you taking the time to share your positive experience!

Resposta da Avail

22/09/2025

Hi William,

We’re truly sorry to hear about the frustration you’ve experienced, and completely understand how upsetting it must feel to be left waiting for a response. Please know that we value every user and your messages are important to us.

We’d love the chance to make this right—please reach out to us directly, Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, and our team will work with you to resolve any issues.

Resposta da Avail

22/09/2025

Hey WelMar,

Thank you so much for sharing your experience! We’re thrilled to hear that Avail has met your expectations and that you haven’t had any issues. It’s wonderful to know that our platform is helping make property management easier for you, and your feedback motivates our team to continue delivering reliable, high-quality service.

If you ever need any support or have ideas to improve your experience, we’re always here for you!

Resposta da Avail

22/09/2025

Hey Pamela,

Thanks for taking a moment to tell us about your experience! We’re delighted that you see the value in the Avail platform and that our customer service improvements over the past months have made a positive impact. We know that occasional technical errors can be frustrating, and your feedback helps us focus on the areas that matter most. It’s wonderful to hear that you’re enjoying the convenience of having a full-service, one-stop management solution, and we look forward to continuing to provide you with reliable tools and support.

Resposta da Avail

22/09/2025

Hi Elaine,

Thank you for sharing your experience with us. We completely understand how frustrating delays in the review process can feel, especially when managing a property involves more than one person. Our review process is in place to help protect both landlords and tenants, but we recognize that the timing can sometimes create challenges. We truly apologize for any inconvenience this caused, and for the advice to restart the publishing process, which unfortunately wasn’t the right direction.

We’re actively exploring ways to make this step smoother and faster for our users. Your feedback helps us identify where improvements are most needed, and we’re grateful you took the time to share it with us.

Resposta da Avail

18/09/2025

Hey Lori,

Thank you for sharing your journey with us! We're delighted to know that using Avail helped you find the right tenants more quickly and easily. It's incredibly rewarding to hear that our goal of making the rental process smoother and more effective is truly making a difference for you. We appreciate your trusting Avail and look forward to continuing to be a part of your success!

Resposta da Avail

16/09/2025

Hi Romel,

Thank you for highlighting our customer service! We’re so glad to know that the support you received made a positive difference. Providing excellent, reliable service is at the heart of what we do, and your feedback means a lot to our team. We’re grateful for your trust and look forward to continuing to be here when you need us.

Resposta da Avail

16/09/2025

Hey Maria,

Thanks for the great feedback! It's fantastic to hear that our team's support has been so helpful and responsive. We're committed to providing the best service possible, and knowing we're succeeding means a lot to us. Please don't hesitate to reach out if there's anything else we can do for you.

Resposta da Avail

15/09/2025

Hi Frances,

Thanks for the great feedback! We're so glad you've had a positive experience with Avail and found the platform helpful. We appreciate your support and are here to help whenever you need us!

Resposta da Avail

15/09/2025

Hi Diane,

Thanks so much for the feedback! It's fantastic to hear that both the lease process and the renewal went smoothly for you. Making rental management easier and more efficient is exactly what we aim for, so we're thrilled that Avail is helping you do that. We truly appreciate your kind words!

Resposta da Avail

15/09/2025

Hey Robert,

Thank you so much for taking the time to share your experience! We're thrilled to hear that Avail has made managing your rentals easier for both you and your tenants. It's great to know that our platform is user-friendly and that our team has been available and helpful. Your feedback motivates us to keep providing reliable, responsive service. We truly appreciate your trust and look forward to continuing to support you.

Resposta da Avail

15/09/2025

Hi Shirin,

Thanks so much for the wonderful review! We're so glad that Avail made advertising your home a smooth and stress-free process for you. It means a lot to hear that our customer service stood out—our team is committed to being responsive and helpful. We truly appreciate your recommendation and the opportunity to support you.