Aventa Opiniões 140

Ordered glasses, and decided I didn't want them, after weeks of trying to reach out customer service is horrible, wont reply in a timely manner and been an absolute nightmare trying to get a refund. Meanwhile they have possession of the glasses thy arrived to them 2 days ago

If I could give zero Stars I would….Worst customer service support ever… I had to jump through hoops to get a response from the company about shipping. Ordered on Aug. 16 did not receive them till Sep. 5 a week later than expected. Tried to reach out to them about the order Aug 20. They did not respond to my email till September 3 and had nothing but excuses… never once did I feel like they cared… the return process was just as bad. They have nothing be excuses of why this and that went wrong… never once took accountability for their mistakes… if you enjoy getting the run around order them. If you respect your own time I would not order….

The worst experience in my life, they are profesional robbers, i made my order on September 6th, and in the present I NEVER RECEIVED NOTHING. Always his “support department” answered me by e-mail telling me that the order is delayed, that í have to be patient, i entered the tracking number on the USPS page and never appears nothing about the package, they only genérate the tracking number but never deposit the package on an USPS Office; they told me again that the delivery company page (USPS) have an error, that the package was on the way but obviously that was a lie, they are lyers, cheaters and robbers.

Please please, don’t make the sane mistake than me, don’t throw your money to the trash.

I paid for the glasses on September 6th, 2025, and had been in constant contact via email multiple times (10 times). On the ordering site, it said delivery by September 12th, so September 11th. I reached out for a verifiable tracking number, and this is what I got...btw I still do not have the glasses and they have not given me a tracking number either...
Here is just one example of the many times that they make excuses: plz look at the date, and still no verifiable tracking number or product delivered. Today is Oct 2nd, 2025...

Support Aventa
Sep 11, 2025, 9:58 AM
to me

Hello,
We completely understand your frustration. Your order is in the queue and is being prepared for shipment. Due to a high volume of orders, there can be a slight delay before the package leaves the warehouse.
Once it ships, you will receive the tracking details. We appreciate your patience and apologize for the inconvenience.

Best regards,
Aventa Support Team

Here is another excuse dated Sept 22, 2025:

Support Aventa
Sep 22, 2025, 11:18 PM (10 days ago)
to me

Hi Bruce,

We understand your concern. Please be assured that all orders are dispatched and we are committed to delivering them. Occasionally, delays happen due to shipping or carrier issues, but your order is on its way.

BTW Avanta website: aventaglasses.com
says "Almost Out of Stock" and yet I don't have glasses that I already paid for a month ago... Almost out of stock means you have stock, so why haven't my glasses shipped - because there are NO GLASSES - SCAM...!!!
Please take a look for yourself...

Aventa G100 - First Chat GPT Camera Glasses
Regular price$149 Sale price$99
SAVE $50
AI glasses with HD camera - Record anytime hands free
ChatGPT AI Assistant - Recognizes and translates
Listen to music - Answer phone calls - Record audio
Water resistent - Long lasting battery - Lightweight

Almost Out of stock

Order now and get it by October 9, 2025

This is their story OVER and OVER again. EXCUSES.

Do NOT buy from this company, it is a SCAM...!!!

Glasses arrived late. Resolution fluctuates from 1600x1200 to 1280x960 without warning. Recording at either resolution is blurry at close range. Battery life is about 10-15 short videos. Bring the charging cord wherever you go 'cuz everything (including wifi transfer) shuts down at 15% batt life! BTW - if you are into any type of professional video post-production, DO NOT buy these glasses.

This is a scam! Beware!

I actually received my glasses, but they stopped working after one day

Yeah, this company turned out to be a complete scam. I had hoped it was legitimate, but I never received a tracking number or the glasses I ordered. It’s frustrating that a multibillion-dollar company like Facebook continues to allow fake businesses to scam hardworking Americans on their platform.

Its a scam. Same problem with you. They give you tracking nos. But it is not moving because there is no postage payment and USPS is awaiting. …. I will not trust buying online anymore

The company issued a tracking number, but Canada Post never received the item. I contacted the merchant and they promised to investigate, but I never heard from them again.

Please beware. This is a total scam. I placed the order more than 15 days ago and nothing from the company. Their support is automated and simply makes a fool of the customer. Don’t get fooled. Please stay away

This is a scam, do not fall for it. There is no product, no customer service number, chat doesn’t work. They don’t ship a product just take your money.

We have ordered pair of glasses and after twenty days they never shipped.And the answer is, we'll let you know.We'll let you know.Don't buy in those glasses.They lie into you, they don't care

Placed an order and seen it wasn't coming from the usa so I immediately emailed them to cancel they responded they received the cancelation in time and would refund my money that was over a week ago with me emailing them over and over to make sure they refund and canceled my order and them lying saying they did. I then got a shipping confirmation email over a week later ( even though they state they ship within 24 hours) I had to file a claim through PayPal and still they haven't refunded me and no they haven't shipped (nor do I want them to) because there's been no movement on the tracking number in over a week. I wouldn't trust this company or purchase from them

Absolutely terrible customer service. Ordered a pair of glasses two weeks ago. Three days after I placed the order, it said they had been shipped. They provided an email with my order number and tracking number. The tracking number does not work. I have checked it every day for two weeks as occasionally it can take a bit for a carrier to show the tracking info. Still nothing. I have sent them two emails with no reply. They have an online chat feature that says they are online, however they have never responded and again, I have tried contacting them daily. I am giving them three more days and then reporting them to Apple for being a scam.

They state a 1-2 day ship time. Going on the third day and still do not have a tracking number or notification that my order has shipped. Tried contacting support email and got a generic automated reply. Sent a message on the contact page of the website and no reply. Also tried the chat widget on the site and nothing. I paid extra for the express 4-6 day shipping and if the order has not left there is no way it is going to make it in the posted time frame.

Seems like a scam..I never received my order even though it was mentioned 7 days to deliver in my address. Shared an email with support team and yet no resolution.

Ordered from this company and they shipped the product to the wrong address. They kept insisting that they sent it to the correct one but I checked with the post office and the address they sent it to did not match the address I had entered for my order.

They refused to provide support. Stay away

I thit not receive on time all so the speaker have a strange nose